The property was dated and run down. Our toilet stopped working twice. We had a hot water kettle and cups in our room but no tea, coffee or even daily waters provided.

The staff was nice and very accommodating . The location was excellent and the bed was comfortable.

Stayed in April 2024

Nothing negative at all

Great hotel in a perfect central location. The reception staff were so friendly and went above and beyond to be helpful. The room, although quite small was very clean and comfortable , with a really good powerful shower. Just opposite the front door there is a cute little restaurant where the food and service was fantastic and reasonable.

Stayed in April 2024

Rooms are quite small and ours could have been cleaned more properly.

Perfectly located close to Plaza mayor and Sol. Friendly and helpful staff. Good value for the money if you need a place to crash in the heart of Madrid.

Stayed in March 2024

The rooms may not be suitable for a family of 3. Being a solo traveller, it was good enough for me.

The location was the best part of stayingng there in Madrid. Also, the hotel comes with a great history. The staff was very friendly and helpful.

Stayed in February 2024

Noise insulation wasn't good. We heard every noise from the corridor, and even the sound of the water being turned on in the neighbor room.

Very clean room, excellent location. Very helpful and nice staff. Good breakfast.

Stayed in April 2024

No breakfast included.

Close to everything.

Stayed in March 2024

It is noisy with loud music at night, but this is mostly expected. Not sure if you could have thicker glass to reduce noise.

Location was excellent, right next to main Plaza, full of outdoor restaurants to choose from. Very helpful and friendly staff. Room was clean and comfortable in every way. Nice hot shower. Good black-out curtains. Able to park our rental car close by in the Plaza Mayor underground parking lot.

Stayed in April 2024

Pastry could offer more choices and I would also appreciate some pancakes or other warm sweet breakfast options, but other than that, all great.

Great location, kind staff (mostly Maria assisting our breakfast), clean and surprisingly quiet room for the location and a discount for our parking at Plaza de las Descalzas situated 6min by walk from this place and also quite good breakfast for the price. We enjoyed the large offer of juices incluiding a fresh orange juice as well as whole fruit availability. Would definitely stay here again!

Stayed in April 2024

The bathroom is separated only by a glass wall and there is actually no soundproofing. But it is not critical, especially if you stay alone.

The hotel is located in a very good location - 3 minutes to Plaza Mayor. The staff is friendly, helpful and cheerful. Everything was tidy and clean. The room was small, but perfectly adequate for a one night stay. Breakfast - Kiwi smoothy was a good addition to the standard continental menu.

Stayed in April 2024

I can’t this of anything that could be improved.

The staff were exceptionally helpful in locating local eating establishments. The location of the hotel was very central. On our last evening, an elderly gentleman was busking below our window singing opera. A memorable moment to cherish,

Stayed in April 2024

Bed wasn’t too comfortable but great hotel otherwise. Was slightly expensive.

Wifi was very fast. The reception staff were excellent, especially Olga who was very friendly and gave good recommendations for places to eat. Good communication with reception staff. Good location to the plaza.

Stayed in April 2024

It’s a little older, but that’s okay!

Great location! Quaint sidewalk cafes, short walk to lots of stores. We had a corner room and it was great; nice size with 3 small balconies. Staff was always friendly and helpful.

Stayed in April 2024

Vibe was relaxed. Staff was super friendly.

Perfect location!!! Wonderful and the oldest hotel in Madrid. I would stay there again.

Stayed in March 2024

A few small problems with items not working but very quickly rectified.

Lovely hotel. Great location. Comfortable beds and modern furniture and en-suite bathroom . Staff very helpful and friendly

Stayed in March 2024

We stayed in a quadruple room with a bunk be, which was definitely not the comfiest. The top bunk was set pretty low so you can’t sit on the bottom one and there was only one chair besides that. I believe other rooms will be fine.

The location was perfect!!! Staff was friendly and helpful.

Stayed in March 2024

The beds aren’t comfortable or clean. Also the room Is relatively small.

The location! Right in the center of everything and all is walking distance from it! Shower is also good! Staff are nice too

Stayed in March 2024

Note small double room though comfortable is rather tiny

The small double room that we had booked was very small and for very little extra we were upgraded to a lovely room in the front with three windows and balconies. Historic hotel in the heart of the old city.

Stayed in March 2024

The room was small, particularly given the price per night.

The staff were excellent, the room very comfortable and the buffet breakfast was great !

Stayed in March 2024

All was great

A very quiet yet central hotel and superb staff

Stayed in March 2024

Using the bathroom at night meant floodlighting the bedroom due to the glass bathroom walls. And hooks for hanging coats would have been useful.

Beautiful historic building on a pedestrian street just off Plaza Mayor

Stayed in March 2024

Everything was perfect, the staff was very nice and polite, location was amazing - walking distance from every attraction in the city, the rooms were clean and smelled amazing. If I’m ever going back to Madrid, definitely staying here again.

Stayed in February 2024

Coffee not good in restaurant

Very near to Playa Mayor-very friendly staff

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

Everything was wonderfull at the oldest hotel from Spain! Next time in Madrid, for sure, i will stay again, here, at Petit Palace. And I strongly recomand your hotel!

Stayed in February 2024