We had the buffet for dinner on one evening and it wasn't good. The salads were nice, but the hit food tasted the same with little variety. If you like good food, then this buffet or restaurant would not be a good choice. We ate in the rooftop bar one night and the food was better there but overpriced, I think, in comparison to the standard in the puerto.

The setting is very romantic and beautiful. Set overlooking the sea in a very rural part of Gran Canaria with excusite vistas. Our sea view room was large, and the beds were super comfortable. There was also a lovely balcony. The staff were extremely helpful and friendly. This hotel appears to generally cater for all-inclusive, but we just did B&B. There is a beautiful restaurant at the puerto called Ragu which has outstanding Italian food and I would highly recommend. We will definitely return to this hotel and Agaete.

Stayed in April 2024

Nothing - it was all great.

Very clean, great facilities, good layout, huge room, and very attentive staff. Good breakfast too! It's my second time staying here, and I'd definitely come again.

Stayed in April 2024

Some of the rusting old roof top walls should be painted again for safety reasons

The location, the roof top bar views, sunset, the pool and the walking path to the city and natural pools

Stayed in March 2024

The hotel is so cute and the location is quiet and safe and beautiful

Stayed in March 2024

I liked everything

Amazing hotel, place to disconnect and relax. The views and natural pools are just amazing.

Stayed in April 2024

- Menu range for lunch and dinner needs to be improved for vegetarians - More food choice for guests with allergies - Would have been nice if Spa was available to guests as part of hotel stay price

- Exceptional views and scenery - Friendly and helpful staff - Good menu range for breakfast

Stayed in April 2024

Lack of public toilets by pool, (×1 for 300 guests if full) Loud live music one day was not relaxing and outdated spa changing room facilities needs attention. Bed was too soft and uncomfortable.

Friendly staff, quiet location and pretty surroundings for access to Agaete Old town and the port. Food was ok and rooms spacious and very clean.

Stayed in March 2024

We had half board which included dinner but charged when asked for drinking water as tap water is not suitable for drinking. Someone would think that water is a basic need especially with food and would be included not charged extra. Cockroach found in the room, staff disinfect and offered alternative room but declined as it was on a lower level without the expected view compared to original room/booking

Very polite staff and always willing to help. Amazing views and location of the hotel. Big comfortable room with balcony. Breakfast and Dinner buffet had big variety with really nice food.

Stayed in April 2024

Breakfest is opulent

Stayed in March 2024

Was really looking forward to a few treatments in the spa but everything was booked up. Would recommend booking before you arrive.

Food was beautiful and fresh with plenty of variety for everyone.

Stayed in March 2024

Wonderful views and excellent location. Staff is also super friendly.

Stayed in March 2024

In fact, for this hotel, for this price level, we can't mention anything that would be a serious problem, we were very satisfied. The only inconvenience we had was that the towel rails in our room were possibly screwed on (badly, with faulty holes) and were also loose. But that's a small thing, everything else was perfect.

The hotel is located in a very peaceful but picturesque setting. The location is really great, both on the rocky plateau and for walking along the ocean, just a wonderful location. It's also perfect as an excursion centre to the island, obviously not a destination for party seekers. We were given a room on the top floor of the back wing, which despite not being booked as a sea-facing room, had a full ocean view (as we could see over the front wing building). This was a particular surprise. The hotel is extremely clean, the rooms in this wing are in perfect condition (except for one small detail, which I describe below). The facilities are very good (in fact, they provide things that are not obvious in other 4 star hotels, like razors, toothbrushes, toothpaste, shoe shine kit, etc, etc...). The beds were the most comfortable beds we've had in years, and we've been to a few places. Dinner was very tasty, as usual a different theme each day, the choice was moderately wide, we have been to places with a much wider choice. But we were satisfied. Breakfast is also of good quality, but again with a moderate selection. The same food there every day. Parking: we could always find a parking space on the road leading to the hotel, within 200 meters maximum. We had a very good experience with the staff, they were nice and helpful.

Stayed in March 2024

Wheather was too cloudy. Nothing else to say wrong.

View from balcony, wide bed, very good breakfast and dinner, swiming pool, staff.

Stayed in March 2024

If you are physically less able , there is no easy access steps into the pool - and no handrail to help get into the jacuzzi which is a big step down. My friend is a vegetarian and although there were always lovely salads and vegetables to accompany meals , there were rarely any purely vegetarian dishes. If you are not eating at the hotel , be prepared for a walk to restaurants etc.

Lovely hotel - our room was huge with a sofa as well as the beds -also a large balcony overlooking the sea. Pool is heated, lots of comfy sun beds and a pool bar. All very clean and the staff everywhere are absolutely lovely - helpful , smiling. Fantastic sunsets from the Rocktop sky bar - and we loved the salt pools a short walk away down the path from the hotel.

Stayed in March 2024

Stunning location, a balcony looking out over the wild ocean, enormous buffet breakfast (fresh papaya was heavenly!), big swimming pool that you could swim proper laps in, really helpful and friendly staff (Gustavo kindly printed bus time-tables for us for local travel). In real life this hotel is exactly as portrayed in the photos; we felt like we were living like rock-stars for a week! The location is brilliant for walking - you get good exercise just going up and down the hill into town. Perfect place for a proper holiday, a week away from it all, with just the sound of the waves for company....

Stayed in March 2024

Very nicely decorated, clean, elegant and not too big

Stayed in March 2024

Very nice rooms and helpful staff. Food options were excellent and tasty.

Stayed in February 2024

Nothing really. We had poor weather which had an effect on some areas but that’s not the property’s fault.

Sea view was excellent. Staff very good. Breakfast was good.

Stayed in February 2024

Bathroom a bit shabby with deluge from half broken rain shower. Gym not really up to scratch if you like working out. No refills on tea/coffee in room.

Nice location if you want a quiet break in a more local part of the island. Modern large rooms with nice pool area and balconies with view. Breakfast buffet good with great coffee.

Stayed in February 2024

We didn’t get a sea view, even though I feel we paid a lot for the hotel. There was a broken safe and no fridge in the room, even though it was booked with this information. They did however sort both out for us within 24hrs. The meals are a bit of a free for all. There were a lot of tour groups that all sit together, making available tables for people travelling on their own difficult. The food was adequate with desserts a bit disappointing.

The location is stunning, and if you get one of the many rooms with a sea view it will be fantastic. The pool is very nice with plenty of beds.

Stayed in February 2024

Welcome was not the best. We were not offered any hospitality that I saw other guests receive that arrived during the day. Had to ask multiple change for a queen mattress. The Bathroom tile had mold.

Beautiful location. Nice spa and heated pool.

Stayed in February 2024

Dinner was buffet. Food was never hot. Manager in restaurant was probably one of the rudest people I have ever met.

Pool area spotless and quiet. Bed very comfortable.

Stayed in February 2024

SPA was really small and really old. We had to pay extra for that and it did not meet our expectations.

Good location next to the sea and really friendly and helpful staff. Rooms were clean and big and we were next to the pool. Loved the breakfast. Loved the rooftop terrace. Big swimming pool was nice and warm.

Stayed in January 2024

No mini bar (broken), issues with water pressure

Nice location, great view. 10 min. Walk to the harbour

Stayed in February 2024