Reviews of Hotel Santo Domingo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Calle San Bernardo 1, Madrid City Center, 28013 Madrid, Spain
#382 of 434 hotels in Madrid
Guests' ChoiceReview Score
Based on 1047 hotel reviews
7.5Score breakdown
-
Cleanliness
7.8
-
Comfort
7.8
-
Location
9.4
-
Facilities
7.5
-
Staff
8.3
-
Value for money
7.2
-
Free WiFi
7.6
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 25, 2024
Judith
United Kingdom4 Reviews6.0Pleasant- • Business trip
- • Travelers with friends
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The cost!
Central location
Stayed in April 2024
-
Reviewed: April 17, 2024
Sunday
United States of America2 Reviews8.0“We had a great experience!”- • Leisure trip
- • Group
- • Small Double Room
- • Stayed 3 nights
Great location
Stayed in March 2024
-
Reviewed: April 16, 2024
Sonia
Puerto Rico1 review1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Remove the carpet, not good for allergic people
Stayed in April 2024
-
Reviewed: April 16, 2024
Pablo
Poland250 Reviews68 helpful votes9.0“City break”- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 3 nights
Hair dryer in my room (213) was so loud that I am sure it could wake up all neighbours (simple device but needs replacing!). Wifi was slow.
Nice basic room with comfortable bed. Located in the very city center just 1min walk from Gran Via (main street) and Callao. The hotel building is located just next to a metro entrance which was super convenient. A grocery store was located just on the other side of the street. I did not use breakfast options so cannot judge here.
Stayed in April 2024
-
Reviewed: April 15, 2024
Stuart
United Kingdom9 Reviews1 helpful vote8.0“Great trip to the Football and to watch my Beloved Manchester City”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Extra Bed
- • Stayed 2 nights
Everything was fine
The Hotel was fine located very Central and Metro on the Door Step.
Stayed in April 2024
-
Reviewed: April 15, 2024
Paul
United Kingdom2 Reviews8.0“Had a great time”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 2 nights
Nothing
This is the third time we have stayed at the hotel and will be back
Stayed in April 2024
-
Reviewed: March 31, 2024
Darius
Malta22 Reviews3 helpful votes8.0“Location was perfect.”- • Leisure trip
- • Family with young children
- • Small Double Room
- • Stayed 4 nights
Location was very central. A few minutes from the Main areas
Stayed in March 2024
-
Reviewed: March 16, 2024
Cristian
Italy29 Reviews2 helpful votes8.0“Many youngsters”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Noisy. Poor wall, we could hear talking from next room
Nice location
Stayed in March 2024
-
Reviewed: March 11, 2024
Peter
United Kingdom1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Small Double Room
- • Stayed 3 nights
no tea and coffee in the room
Stayed in March 2024
-
Reviewed: February 20, 2024
Miguel
Denmark18 Reviews1 helpful vote9.0“Strategic place to stay”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Extra Bed
- • Stayed 1 night
nothing to complain
Very well located, We could do almost everything just walking, a nice breakfast available and the rooftop is wonderfull
Stayed in February 2024
-
Reviewed: February 15, 2024
Paul
Malta10 Reviews9.0“Great location”- • Business trip
- • Group
- • Small Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very central
Stayed in January 2024
-
Reviewed: February 13, 2024
Evan
United States of America3 Reviews7.0“Nice hotel but would stay somewhere else next time.”- • Leisure trip
- • Group
- • Double Room with Panoramic Views
- • Stayed 4 nights
- • Submitted from a mobile device
Staff wasn’t super friendly, hotel is showing some wear, loud location.
The upgrade was nice big room
Stayed in February 2024
-
Reviewed: February 6, 2024
Leilani
United States of America47 Reviews8.0“Perfect place to be close to the historic district”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Room was clean but needs a total refresh
In the heart of the historic district and close to excursion meeting point. Also, there was a grocery store and cafes close by.
Stayed in January 2024
-
Reviewed: February 3, 2024
John
Ireland1 review6.0“Ok”- • Leisure trip
- • Group
- • Double or Twin Room with Extra Bed
- • Stayed 3 nights
- • Submitted from a mobile device
No bar downstairs, rooftop hard to access.Advertised pool but no pool.Asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids
Just liked location
Stayed in February 2024
-
Reviewed: January 31, 2024
Una
Ireland9 Reviews8.0“Very enjoyable”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
We booked a taxi for 7.30am to go to the airport, it arrived at 7am and we were not ready when we got down the driver was annoyed and gave out to us , he only spoke spainish and we felt bad about it . Whoever book it made the mistake.
EVERYTHING ABOUT THE HOTEL WAS PERFECT, eg LOCATION,STAFF AND ROOM
Stayed in January 2024
-
Reviewed: January 14, 2024
Mark
Malta10 Reviews2 helpful votes9.0“Perfect location…. Comfortable room 😀”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect location to enjoy most of central Madrid attractions on foot. Friendly staff and comfortable room.
Stayed in January 2024
-
Reviewed: January 3, 2024
Sharneigh
United Kingdom7 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 3 nights
They did not fulfill request of seperate beds. Loud music not appreciated by pregnant guest.
Good location oposite train station. Allowed to store luggage on departure.
Stayed in November 2023
-
Reviewed: December 29, 2023
Robert
United Kingdom39 Reviews8 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Small Double Room
- • Stayed 1 night
- • Submitted from a mobile device
I had a good room, very big and big bathroom. Probably because it was winter and not that busy. Was good value for money.
Stayed in December 2023
-
Reviewed: December 27, 2023
Dorota
Spain4 Reviews1 helpful vote8.0“Sufficient for short stay and good location.”- • Leisure trip
- • Family with young children
- • Small Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The state of the room ..it needs some refurbishment done .Some lights wasn’t working , Bed was bit smelly but not the bedding .maybe needs new mattress and pillows… bath in poor state and bit moldy around in places ….
Great Location , Friendly Staff. Nice breakfast .Comfortable out time .lobbies.
Stayed in December 2023
-
Reviewed: December 24, 2023
Donacio
United Kingdom12 Reviews2 helpful votes7.0“Good but basic experience”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was not modern, it was in the old building and was not very renovated. The bed was supposed to be a double bed but it was two single beds connected.
The location
Stayed in December 2023
-
Reviewed: December 11, 2023
Gabriela
Germany1 review7.0“it was ok and fullfilled the reason for my travel,”- • Business trip
- • Solo traveler
- • Small Double Room
- • Stayed 5 nights
Everything was quite ok but as a alone traveling person you might sometimes get not the "best" room. The place is quite central.
Stayed in December 2023
-
Reviewed: December 8, 2023
Freddy
Spain11 Reviews6.0“High price for a standard room”- • Leisure trip
- • Group
- • Double or Twin Room with Extra Bed
- • Stayed 1 night
- • Submitted from a mobile device
Room climate don’t work well
Location is very good. In the center of madrid.
Stayed in December 2023
-
Reviewed: December 3, 2023
Fernanda
Mexico2 Reviews7.0“BEST location for tourists, nice staff but bad amenities.”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 4 nights
In our first stay during our trip, the window of the room had a draft, and the air outside was already cold, so at night we had to put extra blankets so that we wouldn't freeze. Apart from this little detail everything was ok. During our second stay, we got a room with 2 single beds, even if we asked for the double bed (since it was our honeymoon). We went to reception to ask to solve this, and we got instead a muuuuuuch smaller room, with an old and very dirty carpet floor. Amenities for this room, were ZERO (not event complimentary water) and what was worse, the air-conditioning system didn't work. We talked to the staff about this and they promised twice to send someone over to check on this but they never came. As for the water, in the first time we complaint, they told us that someone would immediately go to our room to provide us with bottled water, but no one came. The second time around, they told us "we are not giving complimentary water anymore, as of last week, is the new hotel rules"
Location was everything for this hotel, so well located! Check In method is pretty easy and quick. Breakfast is very complete and the food is very tasty. The rooftop had a great view and was all set up for winter season. We stayed here twice in less than a month, our first stay was so different than the second one: 1.In the first one, we've got a good room (very spacious one) with good decoration and a good bed. 2. 3 weeks later, on our second stay, the story was so different, the only good thing about it was that the room was a the main building.
Stayed in November 2023
-
Reviewed: November 24, 2023
Angela
United States of America11 Reviews1 helpful vote9.0“Great location!”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Extra Bed
- • Stayed 6 nights
- • Submitted from a mobile device
Room lighting was odd and hot
Location was great. Rooftop Terrazza was amazing and restaurant was both delicious and had great atmosphere
Stayed in November 2023
Guests also reviewed these properties:
-
AlisiosAlbufeira, Portugal
-
B&B Hotel Verona SudVerona, Italy
-
Pousada OasisPipa, Brazil
-
Ciasa MilanduraSan Cassiano, Italy
-
Days Inn by Wyndham LawrencevilleLawrenceville, USA
-
Appartements KerschbaumerFeldthurns, Italy
-
Appartamenti Le MimoseSanta Maria Navarrese, Italy
-
Pian Dei Mucini Resort Il BorgoMassa Marittima, Italy
