Plaza de las Cortes, 10, Madrid City Center, 28014 Madrid, Spain
#112 of 434 hotels in Madrid
Guests' ChoiceBased on 711 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.6
Staff
9.4
Value for money
8.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Cora
IrelandPool not open and no terrace available to sit out
Location - refreshments at reception
Stayed in April 2024
Reviewed: April 21, 2024
Carolina
Greecenoisy neighbour in next door room...
excellent location super staff
Stayed in March 2024
Reviewed: April 19, 2024
Simon
United KingdomNoise from the lifts - unfortunately soundproofing on the rooms was quite basic. Lots of noise transferred through floor and door - always difficult for hotels in older buildings.
Staff were very welcoming. Loved the gowns in room and the complimentary mini bar in room. Bar at hotel also very friendly and value for money.
Stayed in April 2024
Reviewed: April 17, 2024
Tatyana
United States of Americalocation the best room amazing we had a room with a terrace and we loved it! breakfast very very good stuff nice and very helpful thanks a lot to everyone
Stayed in April 2024
Reviewed: April 12, 2024
Kee
MalaysiaVery good location . Rooms are very comfortable, staff friendly and very professional
Stayed in April 2024
Reviewed: April 10, 2024
Euan
United KingdomBed raised on mezzanine area and risk of missing the step and falling when getting out of bed on right hand side.
Location, comfy bed, free beer and soft drinks in mini-bar., breakfast very good.
Stayed in March 2024
Reviewed: April 3, 2024
Adenoma
United KingdomI enjoyed the layout of my room - especially with the balcony/terrace, providing nice views of the Cityscape.
Stayed in March 2024
Reviewed: April 2, 2024
Pescador
United States of AmericaFriendly staff very efficient and helpfull
Stayed in March 2024
Reviewed: April 2, 2024
Ann
United KingdomGreat location & comfort with very helpful staff.
Stayed in April 2024
Reviewed: March 27, 2024
Todd
United States of AmericaHair dryer
View of the plaza from the balcony and very attentive staff. Also interesting art inside the hotel
Stayed in March 2024
Reviewed: March 24, 2024
Stuart
United KingdomN/A
Excellent location, all the amenities we needed, and exceptionally clean. Staff were fantastic.
Stayed in March 2024
Reviewed: March 24, 2024
Alexander
United States of AmericaExcellent staff
Stayed in February 2024
Reviewed: March 24, 2024
James
CanadaNothing
Everything but especially the staff, they treated me incredibly well.I broke my right hand and they were absolutely amazing.They were like family to me Can’t wait to go back again
Stayed in March 2024
Reviewed: March 13, 2024
Donica
United States of AmericaThe checkout was too slow in the morning. There was only one person working and several people were trying to check out at the same time.
Very stylish and super comfortable! I was only here for a one night layover and it was the perfect hotel for me.
Stayed in March 2024
Reviewed: February 25, 2024
Sergey
SpainAll the staff was absolutely fantastic. The only problem is the door without internal handle in the bathroom
Stayed in February 2024
Reviewed: February 22, 2024
Herminia
United States of AmericaThe Hotel is exceptional, the attention of all personnel is exceptional the room is very comfortable and quiet. Is my second time at the Hotel and I rate the Hotel as 10. Thank you.
Stayed in February 2024
Reviewed: February 20, 2024
June
United KingdomFirst class in every way
Stayed in February 2024
Reviewed: February 18, 2024
Trueman
United KingdomNothing.
Friendly and helpful staff with lots of tips and ideas for exploring the city. Location was perfect, we went everywhere on foot.
Stayed in February 2024
Reviewed: February 11, 2024
Hilary
United KingdomThe rooms on our floor had 3 steps down between the bed part and seating area, this was across the route from bed to bathroom and unprotected. I struggled not to fall down this space, turning my ankle and banging my knee one night. It should have a balustrade or some protection around it, as it is a severe safety hazard.
Friendly staff, spacious and comfortable room, nice tapas restaurant
Stayed in February 2024
Reviewed: February 7, 2024
Vic
United KingdomThe shower and shower/bath controls could be improved with instructions on usage and it would have been good to have a blanket available to put over the duvet on the one very cold night. A very minor point was the toast provided with eggs at breakfast - very pretty presentation but not toasted enough so we ordered separate toast as well.
Great staff, very helpful and friendly, sublimely comfortable bed, excellent breakfasts, wonderful location, great little restaurant in the hotel with really good food (saved us having to find somewhere away from the hotel after very tiring days in museums and walking around the beautiful city) and the very lovely decor including the little museum inside the hotel en route to the breakfast. And a bonus of lovely soft water for bathing and showering. I had taken my own travel kettle for wake up tea but could have been provided with one if I had asked.
Stayed in February 2024
Reviewed: February 4, 2024
Daniela
ItalyThe lift bell every time it stops very annoying at any time during the night too wakes you up Make sure room is far away from lift
The location is perfect and staff amazing
Stayed in January 2024
Reviewed: January 30, 2024
Maria
United States of AmericaNone
The room was charming, modern, with gorgeous view, right in the center of all attractions. We are grateful for a gift of bottle of champagne and 12 grapes with the new year card from the manager. Happy to new year for all hardworking staff in the hotel who made our stay perfect.
Stayed in January 2024
Reviewed: January 26, 2024
Kathy
United States of AmericaNothing
Location, service, staff, food and atmosphere
Stayed in January 2024
Reviewed: January 9, 2024
Schumacher
United States of AmericaNothing
It was an amazing location and the room was clean, comfortable and appointed. Nice little gym. It is. Lose to dozens of restaurants and attractions.
Stayed in January 2024
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