We were overcharged 100 EUR at the restaurant. They added an extra wine and desserts we did not order. When I mentioned this to the server, she did not apologise at all. She said "I'll be back with the correct bill." When she came back, again no apology. She said "Can you please check this bill?" In the US, we would have gotten an apology and perhaps some free goodies. In Japan, the manager of the restaurant would have apologised personally and bowed. Here, we were treated very bad. After I said that the second check was correct, she asked me "Where are you from?"... What does that matter??? Are you a racist overcharging depending on origin?

Breakfast was good, but too expensive (35 EUR) per person per day. We were 4, so there went 140 EUR. The rooms were large and nicely decorated. The room was spotless and the bed was comfy.

Stayed in May 2024

Excellent hotel with amazing views and friendly staff. Dog friendly and able to take our dog into restaurant for Breakfast and Evening meal. Hotel backs onto cyle path so plenty of places to take the dog. Walk into Annecy is 50 mins using the cycle path. Breakfast was nice but expensive. Rooms were amazing. Would definitely stay again. Onsite parking with EV chargers

Stayed in May 2024

Breakfast and bike rentals were pricey

Beautiful location and very nice rooms

Stayed in September 2023

Many minor points that showed a lack of attention to maintenance including poor ventilation in the bathroom, which smelled a bit moldy. The WiFi in the room hardly worked - not at all for our phones and only very slowly with a computer. Two electricity sockets in the room didn't work and neither did several lights in the garden. In the spa, there were puddles by the entrance for no apparent reason. One shower head sprayed water on the ceiling and the pool had a high chlorine level while not being especially warm. Not critical, but it's not really a five star hotel.

Exceptional location by the lake, overlooking the bike path. Very nice heated pool (26C) and terrace. Good spa with large sauna and hammam and modest indoor pool (28C). The room and balcony were lovely - light and spacious.

Stayed in October 2023

Small, elegant, friendly, excellent lakeside location, restaurant

Stayed in September 2023

The breakfast is seriously over priced for what you get

The location and facilities were excellent. Most of the staff were helpful and very polite

Stayed in September 2023

Pictures did not do the property justice! It was a fantastic hotel..fantastic location, great interiors, comfy nights sleep, delicious cocktails & the most amazing food! But the staff made the stay memorable and couldn’t do enough for us!!

Stayed in August 2023

Breakfast was expensive and not very well suited for vegans like me. The mini-bar refrigerator wasn't working and the assortments (not-free) were not clearly marked, so some family members were confused and opened them. Near the pool, they decided to place a lot of plants that had flowers, resulting in a large number of bees and wasps (some kids even got stung).

The hotel is very well placed and the rooms are clean, quiet spacious and well furnished. The lake facing rooms have a great view. The staff are very friendly and fluent in English. The exterior pool was small but very nice to be in and they provided towels on demand without any hassle. They also have other services like bicycles and sup with extra charges.

Stayed in August 2023

Room with view for the lake not quite front for the lake

Pool and location view to the lake

Stayed in July 2023

A lake view would have been amazing, as our 'forest' view was a bit limited, but we didn't pay for a lake view so we can't complain about this.

The location was fantastic, simply stunning. The staff we're brilliant, super friendly and always on hand to help with anything that we needed.

Stayed in July 2023

Spa facilities Swimming pool Food price

Location Staff

Stayed in July 2023

Lovely

Stayed in July 2023

Breakfast & dinner on hotel property was very pricey. The dinner the first night was outstanding and made up for the cost. The steam room was not open and working in the spa area we tried to use the sauna and that was not turned on for use 2 days in a row when made mgmt aware we were told the sauna would be turned on within 10 minutes that didn't happen not a game changer but it was a disappointment considering it was a service provided alongside a beautiful indoor spa pool to not be able to experience both was a bummer.

The location was amazing. The facilities were great! Our lake view suites exceeded expectations. The pool and lounging with beautiful backdrop was my favorite part definitely a place to completely relax. Loved the close proximity to Annecy. We took the train from Paris to Annecy. Black Bass is a 10 minute taxi ride and a 20 minute bike ride.

Stayed in July 2023

Our room was near a utility and noise came through the wall.

Stayed in June 2023

Everyone on staff (front desk, room cleaners, restaurant waiters. Bar tender) was absolutely amazing. They were hospitable, friendly, and professional. The room was lovely, with tasteful decor and nice amenities. I ordered the full tasting menu in the restaurant and every dish was fantastic. I absolutely loved the flavor combinations. I tried two different cocktails over my stay, with Clement (the bartender) making me a drink of his choice each time. They were delicious! Rubin, my waiter, also gave me recommendations for local events that were helpful. Wonderful stay & I would love to come back in future.

Stayed in June 2023

The view from our hotel room, over the lake, made this worth every penny. Staff were very helpful and the whole place was pet friendly. Sitting out on the terrace in the evening was lovely and plenty of places to walk the dog (the hotel backs onto a cycle path that's between the hotel and lake).

Stayed in May 2023

Room although large had an awkwardly slanted roof. This posed a problem if you needed to go to the bathroom at night.

Reception lovely. Position on the lake was beautiful. Breakfast was good.

Stayed in May 2023

nothing, only the food at the restaurant wasn’t up to our standards ( however we are chefs ) so we have high standards in food.

the staff and service are amaaazing! the view is incredible!

Stayed in May 2023

-

Everything was perfect. Very friendly staff.

Stayed in October 2022

all the rooms are named after kids & grandkids of the owner BUT there is NOTHING for kids in the hotel...that is the only minus point really...

we liked the food and the wellness... we liked the quietness... overall we felt very good there...

Stayed in October 2022

nothing- it was delightful

beautiful location excellent bedroom facilities

Stayed in October 2022

We were on our honeymoon and it was our first stop we were very excited to be in Annecy. I have a problem in my lungs so I asked for a nonsmoking room so I don’t get any azmah. We arrived and there was a problem in the bathroom it smelled very bad it had a smoking smell that effected my lungs. The staff tried to solve the problem but it wasn’t solved they gave us a smaller room and we paid for a junior suite. Also, they got us an air refresher but still it didn’t solve the problem, even the refresher didn’t appeal in a good way it looked bad in a 5 stars hotel. it is not what I expected from a 5 stars hotel Unfortunately, the problem effected my lungs and my honeymoon. I don’t feel good now. i wasn’t satisfied at all.

The staff was very friendly and polite, the interior was very nice

Stayed in September 2022

location. decor. food.

Stayed in September 2022

indoor spa was a bit basic. restaurant was expensive

Gorgeous quirky boutique hotel right on the lake. Rooms were spacious with great interiors. Worth getting the lake view.

Stayed in August 2022