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Reviews of Mercure Cabourg Hôtel & Spa

Avenue Michel d'Ornano, 14390 Cabourg, France

#4 of 6 hotels in Cabourg

Guests' Choice

Review Score

Based on 59 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.3

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    7.7

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    very good hotel, we enjoy our stay
    • Leisure trip
    • Family with young children
    • Duplex Superior Room with One Double Bed and Three Single Beds with Spa Access
    • Stayed 3 nights

    space in our room (5 people) was limited.

    very nice hotel, very clean. installations are very good, the pool and the sauna area.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    9.0
    Very nice and relaxing few days.
    • Leisure trip
    • Family with young children
    • Duplex Superior Room with One Double Bed and Three Single Beds with Spa Access
    • Stayed 4 nights
    • Submitted from a mobile device

    All was good. Beds were a little soft but that’s really only individual.

    Swimming pool and Spa area are very nice. Good breakfast including good breakfast times. The kids room is quite helpful.. Fantastic view over the hippodrome.

    Stayed in April 2024

  • Reviewed: September 24, 2023

    7.0
    Nice breakfast and staff
    • Leisure trip
    • Couple
    • Classic Double Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    The bedroom

    Tha Hammam

    Stayed in August 2023

  • Reviewed: September 18, 2023

    8.0
    Familu fun!
    • Leisure trip
    • Family with young children
    • Classic Triple Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of Resto, no need to charge rent on bathrobe x

    Most things but missing a restaurant or the freedom to eat deliver food on the terrace/bar.

    Stayed in September 2023

  • Reviewed: May 12, 2023

    8.0
    nice hotel but pricey
    • Leisure trip
    • Group
    • Classic Double Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    expensive

    great location

    Stayed in May 2023

  • Reviewed: January 11, 2023

    7.0
    Was ok.
    • Leisure trip
    • Family with young children
    • Classic Triple Room with Spa Access
    • Stayed 1 night

    The pool water temperature wasn't at 29 degrees. Unfortunately wasn't properly clean the pool area.

    The breakfast was great, the pool area is good.

    Stayed in January 2023

  • Reviewed: September 13, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Classic Triple Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    bed, mattress, pillows, rainshower and spa area, saunas, but the pool (too many chlorine)

    Stayed in August 2022

  • Reviewed: July 25, 2022

    9.0
    VERY CONVENIENT FOR THE TOWN OF CABOURG AND THE FERRY NEXT MORNING
    • With a pet
    • Leisure trip
    • Solo traveler
    • Classic Double Room with Spa Access
    • Stayed 1 night

    NOTHING

    CUSTOMER SERVICE

    Stayed in June 2022

  • Reviewed: July 9, 2022

    9.0
    We were pleasantly surprised with this hotel and it’s facilities as well as the pleasant staff.
    • Leisure trip
    • Family with young children
    • Duplex Superior Room with One Double Bed and Three Single Beds with Spa Access
    • Stayed 5 nights
    • Submitted from a mobile device

    The only thing would have made it a bit better was if the balcony floor and furniture was cleaned regularly.

    The property was clean and modern with good amenities. The staff were very helpful and polite.

    Stayed in July 2022

  • Reviewed: June 14, 2022

    9.0
    Loved it
    • Leisure trip
    • Group
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Cabourg was a location and the hotel is an easy walk into the Main Street. Facilities were great.

    Stayed in June 2022

  • Reviewed: May 31, 2022

    9.0
    Nice and clean, kids friendly and very nice staff members
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Just some very small suggestions, but none of them would prevent me from going back as our stay went very well : - the spa and pool area are disconnected from the rooms area (although very close) : consider a closed corridor ? - the kids club is great and a real plus, but there should be some additional toys in order for a kid to be able to use the little kitchen for instance - it would be nice to have a restaurant in the hotel, although there are many restaurants in Cabourg - There should be a helpful handrail near the bathtub for easier and safe get-in/get-out process.

    - The staff was really nice and helpful. They really do everything they can to satisfy the customers, with a smile. This was the case with every staff member we met. - It was very clean everywhere we went : room, breakfast room, pool area, spa. Spotless. - The place is kid friendly and this is not common for a spa hotel, so we appreciated it. - The heated pool is very pleasant, especially when outside it’s cool and windy. It wasn’t busy even on a weekend - Easy parking and 10 min walk from the center of Cabourg. - Late check out upon request (additional payment) which is a great option when traveling with kids (for their nap)

    Stayed in May 2022

  • Reviewed: May 6, 2022

    9.0
    Superb mini break with my kids with very friendly staff, great pool area and great breakfast.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 3 nights

    There is no restaurant which would have been nice even though there is plenty of restaurants in the nearby village Cabourg. There was some room service options for dinner but personally I didn't like the options availalbe and the way they were served i.e. in glass jars.

    I loved the pool area, it was great to have the indoors/outdoor element as its an open/close pool and the surrounding area with loungers was very relaxing. The breakfast was super, my kids and I were very pleased with the selection and quality of food. We didn't use the spa area this time but all the facilities were great and very clean. Lastly all the staff were really friendly and helpful when needed especially the receptionists and the person who greeted us for breakfast every moring :-) I would highly recommend this hotel for families with kids of all ages.

    Stayed in May 2022

  • Reviewed: May 4, 2022

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Classic Triple Room with Spa Access
    • Stayed 3 nights

    no restaurant, even bar snacks in evening

    loation.Access and bathroom (mobility disabled}

    Stayed in April 2022

  • Reviewed: April 26, 2022

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Solo traveler
    • Classic Triple Room with Spa Access
    • Stayed 1 night

    Nothing

    Stayed in April 2022

  • Reviewed: March 4, 2022

    8.0
    well recommended, staff are super nice and the stay was very comfortable
    • Leisure trip
    • Family with young children
    • Classic Triple Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    hamam was not working well in the spa

    the breakfast was really excellent

    Stayed in March 2022

  • Reviewed: January 2, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Triple Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Good facilities and friendly, flexible staff.

    Stayed in December 2021

  • Reviewed: December 26, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Duplex Superior Room with One Double Bed and Three Single Beds with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    kids friendly

    Stayed in December 2021

  • Reviewed: November 27, 2021

    8.0
    Quiet and cosy place with a nice spa area
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 3 nights

    The bread for breakfast could be more fresh and crispy. We were surprised that the hotel did not have a restaurant in order to stay lazy onsite after an afternoon in the spa (not a huge issue as we like walking but count 15 minutes walk to the nearest restaurant). The room was a bit smaller than I thought, especially the sofa which was more a seat than anything. The new hammam unit was clearly too complex for customer usage (too many choices of T° resulting in a non working state)

    Very friendly and helpful staff during all our stay (with a map on the recommanded restaurants in the town on arrival). The bed was very comfy and the room quiet. Breakfast with a wide variety of choice and good coffee. The spa (2 hammam, 2 saunas) and indoor sport facilities were clean and functional, and the swimming pool sufficiently big to exercise properly.

    Stayed in November 2021

  • Reviewed: November 2, 2021

    7.0
    short, but pleasant
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    the restaurant doesn’t have a restaurant so a family with small kids arriving late would require a better logistic to arrive in time of finding the restaurants still open

    landscape is gorgeous and the hotel is charming. bedroom is comfortable and clean

    Stayed in November 2021

  • Reviewed: July 30, 2021

    8.0
    Very nice... looking forward to returning.
    • Leisure trip
    • Family with young children
    • Classic Triple Room with Spa Access
    • Stayed 1 night

    The beds could have been a bit firmer for my own tastes but my family slept well. The air-conditioning units in both bedrooms made some ticking noises once in a while that were a bit annoying, but other than than the rooms and bathrooms were functional and comfortable.

    The pool and sauna were very clean and we enjoyed them very much. The short walk to the center of Cabourg was much appreciated. The staff were very friendly and the rooms were clean. The breakfast was also good.

    Stayed in July 2021

  • Reviewed: December 9, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Classic Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Staff friendly and helpful arrived late and lady on reception helped me find food & beer

    Stayed in December 2023

  • Reviewed: October 10, 2023

    10
    Wonderful hotel, great location , great staff.
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 5 nights
    • Submitted from a mobile device

    Disliked nothing

    Everything. Great location , great staff , everything was excellent.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room with Sofa Bed with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Decorated too darkly. Staff not very helpful. No restaurant for the evening.

    Stayed in September 2023

  • Reviewed: July 27, 2023

    10
    Good stopover with my wife and dog before journeys
    • Leisure trip
    • Couple
    • Classic Triple Room with Spa Access
    • Stayed 1 night

    The weather

    Clean room good staff pity no racing o our second visit room looked right over the course

    Stayed in July 2023

Showing 1 - 25

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