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Reviews of Hôtel Tourmalet

8 Rue Du Pont De Luz, 65120 Luz-Saint-Sauveur, France

#69 of 103 hotels in Luz-Saint-Sauveur

Guests' Choice

Review Score

Based on 54 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    9.1

  • Facilities

    7.1

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 11, 2023

    8.0
    Good stopover when crossing the Pyrenees
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Room quite small but fine for one night

    Lovely view of river and mountains, we did not have breakfast. Interesting way into the car park but felt very safe once in.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Good location. Clean. Friendly staff. Nice buffet breakfast. Private parking

    Stayed in September 2023

  • Reviewed: September 13, 2023

    8.0
    The perfect location to start your Col de Tourmalet ride!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Parking is difficult to access as you need to drive though the outdoor seating area to access it.

    Rooms were great but some were small. Dedicated bike lockers and a repair station for all your cycling needs. Good food.

    Stayed in August 2023

  • Reviewed: September 9, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Need to have basic cotton sheets, especially when it was so hot. There was no air conditioning which I didn’t necessarily expect but there should at least have been floor fans. It was very difficult to get to sleep with the scratchy sheets and no fans.

    The location was good and the breakfast was fine. The staff were excellent.

    Stayed in September 2023

  • Reviewed: June 13, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel was a bit scruffy round the edges, breakfast items weren’t replenished, food on breakfast buffet was not protected from numerous flies. O f was

    Good location with parking, I was provided gluten free bread on request

    Stayed in June 2023

  • Reviewed: December 27, 2022

    8.0
    Confortable stay in a historical building in the center of Luz Saint Sauveur
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing very significant. I wished the breakfast had more variety of salty dishes.

    The hotel is located in an historical building and I had a room with a lot of charm with view on the mountains and the sound of the mountain stream down below. The staff was extremely nice and accommodating.

    Stayed in December 2022

  • Reviewed: September 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Quite noisy facing the main road. Electric shutters rather than curtains so ventilating a very hot room was difficult.. No air con. Relatively limited breakfast options

    Good sized and generally comfortable room.

    Stayed in September 2022

  • Reviewed: August 20, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No air con

    good location

    Stayed in July 2022

  • Reviewed: August 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location in the centre of the town. A very comfortable stay, and room very clean

    Stayed in August 2022

  • Reviewed: August 2, 2022

    6.0
    Classic French hotel in a lovely setting
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely setting in the mountains - nice view from the room looking on to the river. Friendly team, nice restaurant, bar, car park and central location.

    Stayed in July 2022

  • Reviewed: July 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    it can get very hot in the summer nights if your windows are closed. It’s either overheat at night or listen to the loud river outside. I’m sure this problem wouldn’t exist in winter months though.

    great location in heart of the town with amazing mountain views. good facilities and loved the big shutter windows. comfortable rooms with good facilities.

    Stayed in July 2022

  • Reviewed: July 13, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Maintenance of the room was bad. Furniture is old, TV was loose and not working. In general the maintenance conditions made us felt it was a very old place and not enough attention was paid to this.

    Location and the person who received us

    Stayed in July 2022

  • Reviewed: June 15, 2022

    6.0
    Very central in a nice village
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The hotel had a restaurant but it had a limited menu, the same for the four nights we were there. A dish of the day would have been nice.

    Stayed in May 2022

  • Reviewed: January 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was very polite and friendly. The bed was very comfortable and the location is perfect.

    Stayed in January 2022

  • Reviewed: October 8, 2023

    10
    Perfect stay!
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was amazing!

    Stayed in October 2023

  • Reviewed: October 2, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn't get the welcome we were expecting.

    Easy to find and park, very comfortable bed, good breakfast and wonderful location in the town centre but with views of the mountains.

    Stayed in September 2023

  • Reviewed: October 1, 2023

    10
    Great Riverside Hotel in the Centre of Town
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing

    Great value for money riverside hotel in the centre of town, excellent breakfast and friendly helpful staff with free parking.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    5.0
    Great location but not the best hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Really poor bathroom. So small and not very clean. Bedding was awful. Room very hot and no air con or fan.

    Good location

    Stayed in September 2023

  • Reviewed: September 10, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Bed sheets were covered in black hairs on arrival. Pillows were disgusting .....old, yellow & stained. Bed linen was old & didn't feel clean. Bed sheets & quilt cover made out of seersucker which was uncomfortable & left an imprint on your skin. Lift was only big enough for 1 person without any bags. Had to remove mops, buckets & trash bags left in lift b4 being able to use it. WEATHER was 38 degree's - no air conditioning & no electric fans are kept on the property either. Hot water ran out quickly.

    Food was nice in the restaurant.

    Stayed in August 2023

  • Reviewed: August 25, 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Old, shabby, no airconditioning whilst it was 35C

    Stayed in August 2023

  • Reviewed: July 18, 2023

    1.0
    The worst impression in our journey of 15 days in France and in the Pyrenees
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Thé place was dirty The owner was not helpful at all Actually this place act as a bar and a restaurant and all the smells from down stairs are in the rooms There are no air conditioning in the rooms Minimal basic equipment in the room When we talked to the owner , he did not care at all - what was matter for him that we shall pay in advance BEFORE we can go to the rooms even for the petit dégénéré . This is a bed reputation for Booking.com to put this “hotel” in your advertisement Because of the attitude of the owner we also published our comments in Facebook & instagram so not one even think of choosing such a place

    Stayed in July 2023

  • Reviewed: July 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could do with a little updating of the bathroom but did not distract from the amazing location and view

    The view! And location was superb with parking.

    Stayed in June 2023

  • Reviewed: July 1, 2023

    9.0
    Made very welcome
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very friendly. Happy to store bikes overnight.

    Stayed in June 2023

  • Reviewed: February 26, 2023

    10
    great hotel, friendly and comfortable with delicious simple food
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    situation, lovely staff, comfortable room with fantastic view

    Stayed in February 2023

Showing 1 - 25

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