Rue Du Faubourg St Pierre, 68750 Bergheim, France
#25 of 29 vacation rentals in Bergheim
Guests' ChoiceBased on 13 hotel reviews
7.7Cleanliness
7.7
Comfort
7.4
Location
8.8
Facilities
7.4
Staff
8.1
Value for money
7.8
Free Wifi
5.6
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Showing 1 - 13
Reviewed: October 10, 2022
Linered
SwitzerlandWe could not get Internet access during our stay and even our own mobile connection was lost, so that we couldn't have internet at all.
The size of the room is perfect for a couple or 2 persons. The location is good and the parking is convenient.
Stayed in October 2022
Reviewed: December 26, 2021
Kristine
FranceWe didn’t expect much because of the negative reviews, but the place is great! Super well situated, the apartment was very spacious. The online check in saved us a ton of time! Overall, great value!!!
Stayed in December 2021
Reviewed: May 13, 2024
Taher
NetherlandsReception was closed some hours of day- couldn’t enter. Reception speak very limited English
Stayed in May 2024
Reviewed: May 12, 2024
Mee
CanadaThe toilet was broken after the first night there. The staff said that we had to stay with the broken toilet without the cover, as the photo, for the other two nights... Because all rooms were booked out, they could not change the room. And of course no refundable... It was the worst residence place in my life.
Stayed in May 2024
Reviewed: January 4, 2024
Azor
United States of AmericaSpecially the bedrooms and bathroom.
Nothing
Stayed in January 2024
Reviewed: December 1, 2022
Cmarkou
LuxembourgWe arrived at the hotel and we found out that there was no hand soap or shampoo and no towels. I called and the director brought me the towels ( charged 10€/set on top). Then when I asked about any hand soap she told me that they do not provide. I explained her that even restaurants or bars or the worst night club tmust have at least some hand soap or provide a small soap bar when they have toilet in their premises. She replied that they do not provide and the only option is for her to search leftovers of previous customers. I explained her that this is honestly a disappointment and that I have brought my own shampoo but it is not a hand soap the she replied with full irony that I can use my shampoo to wash my hands. I restated that it is not acceptable for a hotel to operate like this and even in Airbnb you can find some soap. Then the director replied, "we are not a hotel, we are a residence". I am wondering how is it possible for a residence to have a reception and more that 30 apartments. Nevertheless, I asked her to pay immediately for the stay and the towels but she reassured me that I can pay the next day. But the next day at 9.45am they found it appropriate to knock my door while I was asleep, disturb me and wake me up just to tell me that I should go in the reception to pay. We found a complete uncovered mattress and uncovered pillows that we had to do ourselves and place protectors. The wardrobe was uncovered on the wall side so all the blankets were touching the wall and some were also on the wardrobe's floor which was the actual room floor without any cover. To make our stay even more unpleasant, when we arrived we received our key with a total of 4 pages of instructions. Among others, we had to place the mattress and pillow covers on a laundry basket at the reception, we had to turn off the fridge throw the garbage and we had to sweep the floor with a vacuum cleaner provided.
Location is nice
Stayed in November 2022
Reviewed: July 27, 2022
Svitlana
DenmarkLocation is close to city and kitchen staff helped us to stay at home
Unclean, smelly rooms and location unfortunately with traffic from morning to late evening so we cannot enjoy our balcony or sleep with open windows
Stayed in July 2022
Reviewed: April 3, 2024
Christine
BelgiumThere are no comments available for this review
Stayed in April 2024
Reviewed: June 17, 2023
Gregory
SwitzerlandThere are no comments available for this review
Stayed in May 2023
Reviewed: June 9, 2023
Giliam
NetherlandsThere are no comments available for this review
Stayed in May 2023
Reviewed: May 30, 2023
Davidson
LuxembourgThere are no comments available for this review
Stayed in May 2023
Reviewed: June 3, 2022
Eric
GermanyThere are no comments available for this review
Stayed in May 2022
Showing 1 - 13
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