290 Avenue du Général Leclerc, 11000 Carcassonne, France
#1 of 42 hotels in Carcassonne
Guests' ChoiceBased on 46 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
8.7
Facilities
9.6
Staff
9.9
Value for money
9.5
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: June 4, 2024
Anita
United KingdomVery enjoyable stay, relaxing environment, attention to detail, lovely breaksfast, good environmental ( recycling) ethic, AND we were upgraded so had a super large size room, overlooking the garden and pool. Location about a mile from the city away from the crowds, and awoke to sound of a nightingale. Friendly host, english speaking, excellent facilities. Would stay again, wish we had longer there.
Stayed in June 2024
Reviewed: May 23, 2024
Robert
SpainIt would have been nice to have a room at the rear away from the road but that's all, everything else was perfect.
From the moment we arrived we were made to feel special. The owner explained everything to us and the evening meal was exceptional, great food without pretentions, just the way we like it.
Stayed in May 2024
Reviewed: May 14, 2024
Bukchin
IsraelNothing.
Great, clean place! Nice staff!
Stayed in May 2024
Reviewed: May 9, 2024
Liisa
CanadaThe breakfast was not of the same quality as dinner.
Loved the friendly staff, great bed, and great sleep, lovely design, great dinner.
Stayed in May 2024
Reviewed: December 11, 2023
Virginie
FinlandFor a perfect stay, a few details want fixing, such as the lights and heating in the bathroom (in the room we were in) and the automatic curtains settings, but we believe they will be taken care of.
A very interesting modern building recently redeveloped as a hotel, it has everything you need onsite if you are either on a stopover or on a cocooning break and don't want to put a toe out of the property. The decoration is thought out and the restaurant serves good and plentiful food, including some vegetarian options. The outside-of-town/surburb location was perfect for us, if however you want to visit the town or go out at night, you will need a car. Pets are accepted and there is free secure parking.
Stayed in November 2023
Reviewed: November 10, 2023
Jason
IrelandNothing
Exceptionally designed with attentive staff
Stayed in October 2023
Reviewed: September 26, 2023
David
SwitzerlandThe area where the hotel is located is not the nicest, in my opinion.
Very friendly welcome. Nice pool. Big room with free standing bathtub.
Stayed in September 2023
Reviewed: September 22, 2023
Frank
LuxembourgThe menu (lunch and dinner) was not at my taste, they could do better.
breakfast "sur mesure", excellent
Stayed in September 2023
Reviewed: September 20, 2023
Anthony
New ZealandNothing to report everything was excellent.
Great heated pool, secure parking, modern decor, excellent restaurant, lifts, air conditioning, really helpful and friendly staff. We had a fantastic three day stay.
Stayed in September 2023
Reviewed: September 19, 2023
Beverly
FranceThere are no negative comments except perhaps the feeling of rather a strange location on arrival but actually once you become familiar with the surroundings it is very convenient and close to the walled city.
Excellent staff - lovely restaurant terrace and good food and local wine
Stayed in July 2023
Reviewed: September 15, 2023
Liudmyla
Ukraine-
beautiful new hotel, great food, clean pool, super friendly staff
Stayed in September 2023
Reviewed: September 7, 2023
Crowe
IrelandNothing
It was lovely, very clean, relaxing, good food , great staff…..close to everything. Highly recommend & we would definitely stay if in Carcassone again . Thanks to you all
Stayed in September 2023
Reviewed: September 3, 2023
Louise
United KingdomThe location on the outskirts of Carcassonne suits travellers coming by car but was a little too far out of town if arriving by train.
Amazing host with exceptional customer service. Modern hotel with bonus of a very nice pool & delicious food in the restaurant. Waiting staff were very friendly & professional. Breakfast was delicious & just enough. The bedroom was comfortable & bathroom very generous in size with a fabulous bath & special finishing touches; robes, L'Occitane toiletries & shampoos for the children. Location is great if you're arriving by car but a good 40 minutes from the train station with very few buses. The host is definitely expert in providing 1st class service and looked after all guests. We appreciated very much that the owner opened up the pool late afternoon so our son could have a dip. We enjoyed sitting in the garden area in the sun.
Stayed in August 2023
Reviewed: September 1, 2023
Brandon
United KingdomDespite the hotel being so nice, I would only stay here again if I had a car. There is nothing to do in the area of the hotel and it's a 40-minute walk from the train station. Also, part of the walk is on a main road (the hotel is located on the main road). Obviously you can get a taxi but it's around 12 euros each way which makes it quite expensive.
Modern and spacious hotel. The rooms are really big and the pool was nice.
Stayed in August 2023
Reviewed: August 17, 2023
Carol
IrelandAll to a very high standard
The room was a good size and the bathroom was huge with strand alone bath. The AC worked well and had a lovely evening meal in the restaurant as well as breakfast and both were good. The outside terrace was lovely when one could enjoy the sun if not in pool area.
Stayed in August 2023
Reviewed: August 1, 2023
Ekaterina
SpainStylish, spacious
Stayed in July 2023
Reviewed: July 26, 2023
Sarah
AustraliaLiterally Nothing.
Lovely garden and pool area - very tranquil. The staff and owner were amazingly friendly and helpful. The food was excellent and the bed extremely comfortable. Couldn’t ask for more!
Stayed in July 2023
Reviewed: July 18, 2023
Keagan
SingaporeStrange building design - not necessarily bad though
Great restaurant
Stayed in July 2023
Reviewed: July 15, 2023
Alice
United Kingdomnothing
amazing hotel. staff were all so helpful and friendly. myself and my daughter stayed for one night we had a wonderful time. breakfast and dinner were superb and the pool area was extremely relaxing.
Stayed in July 2023
Reviewed: June 27, 2023
Fiona
United KingdomThe location wasn’t amazing on a big road! However so cleverly built that we didn’t notice once you are inside and the garden & pool overlook beautiful fields so no noise at all!
The Staff were so helpful, professional and really friendly! The bedroom was massive and really comfortable bed!
Stayed in June 2023
Reviewed: June 25, 2023
Mark
NetherlandsWe’ve enjoyed our stay very much, it is clear why this hotel has such great ratings, the owner is going above and beyond in his efforts to deliver great service. We definitely recommend a stay here while visiting the old city of Carcasonne.
Stayed in June 2023
Reviewed: June 19, 2023
Lynda
United States of AmericaThe shower was generously sized and functioned well except it leaked onto the floor. Both chairs were uncomfortable.
The bed was super comfortable and the staff were friendly and attentive to our needs. The ambiance of the restaurant was great and the food was very good.
Stayed in June 2023
Reviewed: May 29, 2023
Alison
United KingdomEverything was excellent.
Spotlessly clean & comfortable. Modern spacious rooms.
Stayed in May 2023
Reviewed: May 27, 2023
Sotirios
Spain-
modern clean and easy parking. Mattress was excellent.
Stayed in May 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content