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Reviews of Sure Hotel by Best Western Caen Memorial

avenue Marechal Montgomery, 14000 Caen, France

#34 of 40 hotels in Caen

Guests' Choice

Review Score

Based on 126 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    8.5

  • Value for money

    7.7

  • Free WiFi

    8.0

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Showing 1 - 25

  • Reviewed: April 6, 2024

    9.0
    Perfect
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Newly equipped hotel, great breakfast, comfortable beds, quality restaurant, dog friendly. We were satisfied.

    Stayed in April 2024

  • Reviewed: November 12, 2023

    7.0
    Welcome break from a long car journey.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult to find it!

    Very helpful staff. We were very late checking in and the staff were great . Peaceful location even though city based.

    Stayed in August 2023

  • Reviewed: October 5, 2023

    8.0
    Convenient location and welcoming staff.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Was disappointed that the swimming pool was closed, although it was the end of the season, but the weather was extremely hot so a few days would have made no difference to them. The room was also very tired, but they had started renovations on the floor above - the early morning banging and drilling acted as an alarm clock!

    Was in a convenient location, welcoming staff, good parking, bar and restaurant.

    Stayed in October 2023

  • Reviewed: September 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Little far out for easy access to Central Caen

    Very nice service, great breakfast & well priced nice dinner option. Good location for WW2 Memorial museum. Nice there's a pool option. Easy free parking

    Stayed in September 2023

  • Reviewed: September 12, 2023

    6.0
    Simple hotel, nice breakfast, pet friendly, good pool if you arrive early or stay late enough to use it
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Aged facilities e.g., heating, windows, doors, carpets

    Good location for ferry and for Normandy coast tourism

    Stayed in July 2023

  • Reviewed: September 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no air-conditioning

    Swimming pool

    Stayed in September 2023

  • Reviewed: August 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room needed refreshing.

    Friendly staff, good restaurant.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Scrambled eggs for breakfast - tasted like made from powder left over by invasion forces. The rest of the breakfast was very good.

    Nice hotel in a rather quiet business area, plenty of parking space. Within a driving distance to Caen city center, excellent location for motorized travelers. Rooms are good and all the staff very helpful and professional. Swimming pool is slightly cold, but good for swimming, which is a really nice after a long day of walking/exploring. We also enjoyed their restaurant, which serves very good food. Book a table for dinner in the morning to get a seat.

    Stayed in July 2023

  • Reviewed: August 6, 2023

    6.0
    Cold water pool
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Pool was cold. We picked the hotel because I've stayed here twice before and the pool was the attraction because it was nice and warm this time it was too cold.

    Location

    Stayed in August 2023

  • Reviewed: July 31, 2023

    6.0
    Not the best.
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rubbish beer, no room for residents to eat on the restaurant.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit of bleach down the loo would be great.

    Lovely friendly and helpful staff. Set in a lovely urban parkland area ....has a lovely open feel to it. Right beside le memorial - so it's easy to find.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    9.0
    An excellent hotel for visiting the Normandy sites.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    One of our members was celiac but there were no gluten free options on the menu. However he did manage to sort something with the chef.

    We were a group of 10 in 5 Classic cars. Good parking was essential. We also made good use of the bar and the pool. The restaurant was good but possibly not enough choice for 4 nights, but we found other options within a short walk. The bedrooms were quite basic but had everything we needed. The staff were excellent and very helpful.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    9.0
    The dinner is good, i recommend
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant: i liked dinner, close to museum, the pool, parking, staff. Experience depends on the room. First one - bad smell from cleaning, broken window, so so toilet, next room we has been moved to on the second floor: just perfect exceeding expectatons although the layout is exactly the same

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This is a tiny thing but if the outside said "originals" as the branding it would have saved me a circuit of the area. But only a tiny thing it was a great stay really.

    Great value and quality. Receptionist very welcoming and helpful.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    Friendly staff and lovely breakfast
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no air conditioning and there was some noise from the car park with the windows open.

    We were able to check late (about 9pm french time) from the last ferry of the day. Staff were very friendly and there was a wide variety of food for breakfast. Beds were comfortable and the room was clean.

    Stayed in July 2023

  • Reviewed: May 26, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cramped space for 2 friends sharing a twin room. Quite a walk to the city centre.

    Close to the D Day museum.

    Stayed in May 2023

  • Reviewed: May 23, 2023

    8.0
    Good experience, not perfect but OK; recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Cleaning not perfect, bathroom not very comfortable

    Nice price, nice position, extremely friendly and helpful staff at the check in and check out, good breakfast

    Stayed in May 2023

  • Reviewed: May 19, 2023

    6.0
    Good value, comfortable sleep but rooms too small.
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    rooms too small for two people, towels very thin, shower design strange

    staff were lovely and accommodating. main lobby area was lovely as was the restaurant and bar. beds comfortable and linen was nice.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    would use again but needs some decor
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    needs a re-vamp, paint flaking off, mouldy ceiling tiles but this didn’t take away the sense of being made welcome

    great staff, clean and comfy

    Stayed in May 2023

  • Reviewed: April 9, 2023

    7.0
    It satisfied our requirements
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights

    The rooms were quite small in comparison to those at other competitor locations. There was no drawer space at all

    Stayed in April 2023

  • Reviewed: March 15, 2023

    8.0
    Definitely will return
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great food at resto. Super friendly staff. Will recommend.

    Stayed in March 2023

  • Reviewed: October 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathrooms are very poorly designed and the ventilation is marginal at best. Fortunately the windows can be opened wide! to vent the room of steam after a shower. Unfortunately when the temp is over 15 outside this takes a very long time

    The staff as well the reasonably priced and great quality food... specifically the dinners.

    Stayed in October 2022

  • Reviewed: October 20, 2022

    8.0
    Would recommend it
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The hotel is rather dated and could do with a makeover

    Excellent restaurant. Good breakfast available for a fee. Staff couldn't have been more helpful. Free parking. Has a small swimming pool.

    Stayed in October 2022

  • Reviewed: September 28, 2022

    8.0
    Good value with surprising bonus features.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The window wouldn't open properly and it was very warm. But the bed was so comfortable we did sleep well. The shower couldn't be used properly but was due to be fixed. Staff were very helpful.

    The pool was a treat after a long day travelling. We didn't use the restaurant as it was closed on the Sunday night but it was an unexpected bonus for future stays. The room was well furnished and the bed was extremely comfortable.

    Stayed in August 2022

Showing 1 - 25

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