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Reviews of Zenitude Relais & Spa - Paris Charles de Gaulle

8 Allee du Verger, 95700 Roissy-en-France, France

#40 of 51 hotels in Roissy-en-France

Guests' Choice

Review Score

Based on 384 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    7.9

  • Facilities

    7.4

  • Staff

    7.6

  • Value for money

    7.2

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 16, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    Property is tired, carpets are worn and place generally needs an update. I arrived in the evening, I asked for help on a plumbing issue as I had a problem with water not evacuated from the sink , and no one got back to me ! When I called back reception , there was no one there .

    Convenient near the airport , nice size room with kitchenette .

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    Good !
    • Leisure trip
    • Group
    • Studio Double
    • Stayed 3 nights
    • Submitted from a mobile device

    Old kitchen and sppliances! And i booked to enjoy the pool and spa but it was closed!…

    Good! The manager was respectful and business oriented, the staff was courteous and available!

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Quio
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    No heating system working

    Quite

    Stayed in March 2024

  • Reviewed: February 19, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Studio Double
    • Stayed 2 nights
    • Submitted from a mobile device

    They could've precised that the whole spa was closed It would have made me look elsewhere

    Space

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Deluxe Studio
    • Stayed 3 nights

    Pool and spa were closed for renovation

    Had a great stay as always - the facilities are great and the staff are always so helpful.

    Stayed in January 2024

  • Reviewed: February 11, 2024

    7.0
    Avearage stay
    • Business trip
    • Solo traveler
    • Studio Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    No shuttle for the fair

    Closer to airport

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Ok however staff not too friendly/helpful
    • Business trip
    • Couple
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    Could be cleaner.

    Felt safe, good location

    Stayed in January 2024

  • Reviewed: January 7, 2024

    7.0
    Comfortable
    • Leisure trip
    • Solo traveler
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    Could do with some renovation

    The dinner was good. The room was spacious

    Stayed in January 2024

  • Reviewed: December 10, 2023

    8.0
    Spacious rooms right by the airport.
    • Leisure trip
    • Solo traveler
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant, it was not busy yet they were very slow, and the food wasn’t really good

    Rooms were spacious and loved having a bathtub

    Stayed in December 2023

  • Reviewed: November 25, 2023

    7.0
    Cool place bad breakfast
    • Leisure trip
    • Solo traveler
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was probably the worst one I have had … everything was cold. Worst €20 I’ve spent on breakfast unfortunately:(

    Cute place very close to airport. You do have to pay for a shuttle even though it says it’s free online :/. Nice bathroom showers and tub. Balcony views.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Family with young children
    • Studio Double
    • Stayed 8 nights
    • Submitted from a mobile device

    I just think the front desk employees could be more friendly and acknowledge guest as soon as they arrive. Please know that if you dont have guests in the hotel, most likely you won't have a job.

    The room was so cleaned, it looked amazing. Loved the nescafe. Loved the cleaning lady, so attentive, sweet and kind😍

    Stayed in November 2023

  • Reviewed: November 5, 2023

    6.0
    Pleasant
    • Family with young children
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing except the breakfast was a bit not nice

    Close to the airport

    Stayed in November 2023

  • Reviewed: November 1, 2023

    8.0
    Nice hotel with Spa
    • Business trip
    • Group
    • Studio Twin
    • Stayed 10 nights

    Spa opens late, and close early

    Spa and room balcony

    Stayed in September 2023

  • Reviewed: October 23, 2023

    7.0
    This was a good place to stay while in transit between destinations, but nothing really special.
    • Leisure trip
    • Group
    • Studio Twin
    • Stayed 2 nights

    I was disappointed with the pool facilities. The pool itself was good, and a better size than many hotel pools. However, neither the steam room nor the sauna were working, and the hot tub was not hot.

    The room was well set up and comfortable. Service was excellent. The breakfast was very good.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    If shower is updated it would be Avery good place.
    • Leisure trip
    • Couple
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    Shower door came off and way to small also the shower had mold on the tiles

    Comfortable size room

    Stayed in October 2023

  • Reviewed: October 10, 2023

    6.0
    Lots of little issues which took away from the experience. Very much an airport hotel with little regard for the custome
    • Leisure trip
    • Family with young children
    • Studio Triple
    • Stayed 2 nights
    • Submitted from a mobile device

    They obviously use the spa as a major selling point but it was a complete joke . Very tired and run down. Needs a huge investment. Pool was way to cold , the jacuzzi also . Out of 4 showers only one was working. The door into the sauna wouldn’t shut properly and there was no comfort area just 6-7 loungers for a huge hotel. The security into the pool was overkill. Just the wrong vibe.

    The room for three was a substantial size.

    Stayed in October 2023

  • Reviewed: October 4, 2023

    6.0
    Nice hotel friendly staff. But hotel charges extra with SPA highlights, which is not free.
    • Leisure trip
    • Family with young children
    • Studio Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    Booking highlights on SPA but there is only small swimming pool and small sauna. No orher stuffs are free.

    Not applicable

    Stayed in September 2023

  • Reviewed: October 1, 2023

    7.0
    Good, comfortable room but wellness in urgent need of maintenance
    • Leisure trip
    • Couple
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    3 of the 4 showers in the swimming pool area were broken. Sauna door didn’t close properly. Sauna water bucket ladle broken. Steamroom hardly any steam.

    Nice room. Comfortable bed.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    6.0
    Comfortable nights sleep
    • Leisure trip
    • Family with young children
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The location isn't easy to get to by public transport even though it's so close to the airport. Impossible to walk from the airport either due to the major road networks in between and no pedestrian walkways. There is a very good hotel shuttle bus which operates up to 10pm to and from the airport and costs a very reasonable 5 euro per group. However as we arrived after this time we got a taxi which cost 30 euro even though it was only a 5 minute ride! Not the hotels fault I know. The hotel itself was ok for a good night's sleep, although the hotel itself was a little tired. As we arrived late we didn't have a chance to try out the spa facilities so can't comment on this.

    Large room, comfortable beds, quiet for a good night's sleep

    Stayed in September 2023

  • Reviewed: September 25, 2023

    8.0
    Nice hotel and room
    • Leisure trip
    • Couple
    • Studio Double
    • Stayed 3 nights
    • Submitted from a mobile device

    Not really that much

    Stayed in September 2023

  • Reviewed: September 23, 2023

    8.0
    Great value for money and not too far from CDG
    • Leisure trip
    • Couple
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    The reception staff were not as professional or welcoming as the resort of the staff.. example waiting at least 10 seconds before looking up to serve you and finishing a conversation before serving the client.. the navette to the airport was not well signposted with hôtel staff..

    The restaurant and the service were exceptionally good, a great team. The spa was clean and à welcome break, although it was lacking a few things that were not working

    Stayed in September 2023

  • Reviewed: September 21, 2023

    8.0
    Great stay, easy check in and good facilities and service.
    • Leisure trip
    • Family with young children
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    Close to airport. Access to outside deck.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    6.0
    Very friendly staff; general condition of facilities poor.
    • Leisure trip
    • Solo traveler
    • Studio Double
    • Stayed 1 night
    • Submitted from a mobile device

    In my room the bathroom sink plug was broken and water didn’t drain. In the spa many of the showers were broken.

    Location and shuttle service. The staff were very friendly and helpful

    Stayed in September 2023

  • Reviewed: September 20, 2023

    6.0
    not what I was expecting from a so called 5 star hotel the service was 3 star at best
    • Leisure trip
    • Family with young children
    • Studio Triple
    • Stayed 3 nights

    arrived at the hotel at 9pm they could not find my booking with the booking.com reference number as I had 2 rooms booked under same booking reference number but 2 different guests name. After a lengthy discussion with the manager they managed to find the bookings, at the hotel they charged me 250 Euro deposit on each room I booked with them, i had two rooms booked with them so I had 500 Euro blocked which I could not use during my holiday and the blocked deposit was refunded 7 days after I checked out of the hotel. I don't have a problem with the deposit but they should have made it clear that they will take 250 euro deposit for each room and had they done that I may have not made the booking with them on the first place and choose another hotel whom may not have blocked my 500 Euro which I could have spend on for my children's to make a short holiday a enjoyable holiday.

    it was okay but I wont choose this hotel again

    Stayed in August 2023

Showing 1 - 25

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