38 The Promenade, Southport, PR8 1QU, United Kingdom
#12 of 19 hotels in Southport
Guests' ChoiceBased on 2093 hotel reviews
7.6Cleanliness
8.3
Comfort
8.1
Location
9.4
Facilities
7.6
Staff
8.7
Value for money
8.4
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Teresa
United KingdomBed was a little hard each to there own
The staff was so helpful could not do anough for you Chris Alli the hotel cheap and cheerful bedding very clean I left my handbag with everything in money bank card but Chris phoned me was promptly returned breakfast nice cleaning staff nice overall nice hotel brilliant staff who go above and beyond for you had little kitchen which came in handy close to everything nothing bad to say
Stayed in April 2024
Reviewed: April 25, 2024
Pete
United KingdomNo issues with the room
Location good & room was basic/clean & tidy more than adequate for my reqirements
Stayed in April 2024
Reviewed: April 20, 2024
George
United KingdomNothing to dislike
Nice and quiet and close to all amenities
Stayed in April 2024
Reviewed: April 19, 2024
Stephen
United KingdomExpected tea/coffee facilities within the room Also shampoo in the shower. Therefore 3 rather than 4 star rating
Comfortable double bed
Stayed in April 2024
Reviewed: April 12, 2024
David
United KingdomClean and value for money
Stayed in April 2024
Reviewed: April 8, 2024
John
United KingdomNothing it was perfect for the price
It’s in a prime location it’s very good value and the staff are very nice and helpful
Stayed in April 2024
Reviewed: April 8, 2024
Sarah
United KingdomThere was a large, hot shower and a great view. The use of a fridge and microwave were extremely handy. Great parking and really friendly staff.
Stayed in April 2024
Reviewed: April 4, 2024
Lucas
United KingdomThere was no telepnhone, no soap. The heating was poor
The Room was spacious, clean and the bed was comfortable.All facilities were working well. I like the fact that there was a fridge, microwave.
Stayed in March 2024
Reviewed: April 4, 2024
Helen
United KingdomIt’s a little shabby in places could do with a bit of TLC Walls really thin could hear the room next doors tv all night
The location & the parking Really friendly staff too Good breakfast 😃
Stayed in April 2024
Reviewed: April 3, 2024
Wilmot
United KingdomThe kitchenette did not have any pans or frying pans what wasn't very good?
The bed was comfortable. The room were very warm
Stayed in April 2024
Reviewed: April 2, 2024
Comba
United KingdomSpace and a little mouldish smell
STAFF
Stayed in April 2024
Reviewed: April 2, 2024
Paul
United KingdomThe room had a microwave oven which is nice but there was not any cutlery to be able to eat a microwave meal.
The room we had was clean and had everything that we needed. The tea and coffee was topped up every day.
Stayed in April 2024
Reviewed: April 1, 2024
Barbara
United KingdomParking Car park too small for the size of the accommodation
Staff really helpful and friendly, breakfast delicious and good value for money. Nice clean room, bed very comfortable
Stayed in February 2024
Reviewed: March 26, 2024
Sonia
United KingdomUnable to close curtains fully as rail too high Smell of cigarette smoke from outside and people sitting talking outside window Not all sockets working Mattress uncomfortable, needs replacing
Good location Warm room Good value budget room
Stayed in March 2024
Reviewed: March 25, 2024
Richard
United KingdomLocation. Easy access to were we wanted to go
Stayed in March 2024
Reviewed: March 25, 2024
Janet
United KingdomNeeded updating
Friendly staff and clean room
Stayed in March 2024
Reviewed: March 25, 2024
Clive
United KingdomThe bathroom layout was designed for a less abled person than myself. The shower was too low down for me to use properly and I never used it again after my first go with it.
The breakfast was very nice and cooked to order. The staff were very welcoming.
Stayed in March 2024
Reviewed: March 23, 2024
Joanne
United KingdomThere wasn’t anything I didn’t like about the property
I loved the property because it was designed for both disabled and non disabled as my mother in law hasn’t been away in ages and it’s hard to find something for her with ground access the hotel is close to all amenities which is fantastic so only walks away from shops restaurants bars amusement park everything well situated we enjoyed are stay the hotel staff couldn’t do enough for you so helpful we didn’t have breakfast but plan to as it smelt amazing 😂we have booked another two trips so will be trying breakfast 🍳
Stayed in March 2024
Reviewed: March 22, 2024
Jeannette
United KingdomNothing in particular.
Friendly staff. Kitchenette was very handy. Beds comfortable.
Stayed in March 2024
Reviewed: March 19, 2024
Deborah
United KingdomNo soap to bathe with. Kitchen light not working, one of the single beds has little buttons on the mattress that bore your skin making it very uncomfortable to sleep.
Location good.
Stayed in March 2024
Reviewed: March 12, 2024
Irene
United KingdomVery cold in dining room
Close to all amenities
Stayed in March 2024
Reviewed: March 11, 2024
Pauline
United KingdomPeople noisy in the morning and we were near the door; also the fire alarm went off twice in the morning.
Ground floor which was great because I have arthritis.
Stayed in March 2024
Reviewed: March 7, 2024
Carla
SpainNo kitchen. We were looking for a small kitchen/kitchenette and the places offers it and we book it for that reason. So it was not kitchen at all in any of the rooms and we needed to spend more money than our budget allowed to pay for ready to eat food.
The room was cosy, tidy and beautiful. As well the location it was lovely and the staff was really accesible. We travelled for work and I recommend it.
Stayed in February 2024
Reviewed: March 6, 2024
Bythell
United KingdomBed too low, no where to eat meal, could do with table in room,
Good location,on site parking. Comfortable ensuite room.Quiet location.
Stayed in March 2024
Niagara Falls, Canada
Plogoff, France
Paris, France
Mariánské Lázně, Czech Republic
Foce, Italy
Manama, Bahrain
Seeburg, Germany
Cortina dʼAmpezzo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content