Carlisle Road, Hamilton, ML3 7DB, United Kingdom
Based on 1084 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
8.4
Facilities
7.5
Staff
8.6
Value for money
7.9
Free WiFi
7.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
John
United KingdomA little tired
The room in the Kirklands annexe was big and comfortable
Stayed in April 2024
Reviewed: April 26, 2024
Elgin
United Kingdomquiet comfortable room
Stayed in April 2024
Reviewed: April 21, 2024
Marie
United KingdomNothing
Excellent location!
Stayed in April 2024
Reviewed: April 18, 2024
Tony
United KingdomNo soap in bathroom- needs a little bit of decoration refreshing.
Clean & quiet
Stayed in April 2024
Reviewed: April 17, 2024
Geoffrey
United KingdomFurniture dated , headboard fell in the middle of the night
Friendly staff and nice restaurant
Stayed in April 2024
Reviewed: April 16, 2024
Graham
United KingdomRoom was ok, but a little tired and could do with modernising
Good breakfast
Stayed in April 2024
Reviewed: April 15, 2024
Richard
United KingdomGood location. Clean. Friendly helpful staff. Good standard of food available.
Stayed in April 2024
Reviewed: April 11, 2024
Cox
United KingdomAnnoying light in bathroom, only stayed on for a minute. Called to book but told no rooms. Booked through Booking.com Wine menu on table for breakfast but no breakfast menu. Advised it was self service breakfast then waitress came with cooked breakfast menu. Limited tv programmes. Could not see dinner menu so went to bar. Only Pizza on menu. Please take these as constructive criticism.
Location, car parking
Stayed in April 2024
Reviewed: April 11, 2024
Jeff
United KingdomLocation , flexibility of staff after being slightly put off by phone call that suggested a lack of flexibility regarding restaurant hours .
Stayed in April 2024
Reviewed: April 11, 2024
Lynn
United KingdomThe pillows were a bit hard in room so didn't get the best sleep. But would deffo use it again.
Hotel was lovely, Staff were friendly. The room we were offered was ground and round back where staff were passing the window but when we asked for a changed it was no problem. Ended up in a twin room which was lovely. Room had everything we needed.
Stayed in April 2024
Reviewed: April 9, 2024
Kevin
United KingdomPaid a little bit extra for the Executive Double Room, however it the same as the standard double Room
Bar and restaurant were great.
Stayed in March 2024
Reviewed: April 6, 2024
Sandra
United KingdomWhen we arrived the lady on reception didn't greet us with a warm welcome she was stern faced tbh, not the best first impression, the girls later on in the day were very nice/smiley as you would expect. Later in the day we went for drink in the bar, we brought some drinks and sat down, then a gentleman approached us to ask if we're staying at the hotel?? Questioning why we were there. The staff spolit it for us on a couple of occasions and we were only there 3 nights Breakfast - as we came down after 8.30, we had to ask for Oj, cups, glasses, etc the ladies were lovely but we shouldn't have had to keep telling them what what was missing, we should have the same experience as the 1at customer of the day.
Location, food
Stayed in March 2024
Reviewed: April 4, 2024
Emma
United KingdomThe rooms were small with no proper wardrobe or bedside space and bed wasn’t particularly comfortable. Our room was also next to some bins so people walked past our window fairly often
Where it is and the restaurant and bar looked nice although didn’t try
Stayed in March 2024
Reviewed: April 4, 2024
Lynn
United KingdomUnable to turn radiator off was far too hot
Stay here all the time very nice hotel
Stayed in March 2024
Reviewed: April 4, 2024
Michelle
United KingdomBeds a little lumpy
Nice big rooms
Stayed in April 2024
Reviewed: April 1, 2024
Chris
United KingdomLack of cleanliness. Marks and hairs around the room. Lots of noise heard from next door and what sounded like the bar. TV remote was missing.
Room was a decent size and staff were pleasant. Bed was comfy enough aswell.
Stayed in March 2024
Reviewed: March 30, 2024
Rodney
United KingdomThe check-in was very robotic, no warm welcome, really, just told to sign told where to go. No warm messages, like hi how was your journey etc. It seemed like we were disturbing her. The bedroom was out in an annexe, and I didn't really say that's a possibility when booking. A few rooms nearby did think it was party central, and noisy door banging, but the main issue was the bed in 202, not comfy at all, very broken sleep all night. The ceiling was peeling in sections. Breakfast times are contradictory. As you walk in the door, it says 8-12 on a board, but on the room slip, it says 7.15-9.15. Went for breakfast, poor selection and service, we went and no one was greeting us, stepped in after waiting almost a minute, 3 staff members sitting down having coffee. Cold selection is very basic and poor. The real highlight of the whole stay was that the cooked breakfast was cooked very well, and it was roasting hot, so well done on 1 plus for during our stay. 3 star, I'd push to give 2 stars.
The cooked breakfast was the only highlight.
Stayed in March 2024
Reviewed: March 29, 2024
Michelle
United KingdomNice and clean room and comfortable
Stayed in March 2024
Reviewed: March 19, 2024
Rich
United KingdomThe Breakfast Staff weren't exactly welcoming, and you were made to feel a bit of a distraction from their discussion between themselves about other staff, and what they watched on TV the night before.
Reception Staff were friendly and helpful, I asked for a room with a bath and got one. The room was clean and comfortable and the bed was really nice, with proper duvet (very unusual). The food in the Italian Bar was excellent and tasty (I had a pizza) and decently priced. Lots of parking too.
Stayed in February 2024
Reviewed: March 10, 2024
Jack
United KingdomJacuzzi bath could have been cleaner so didn't use it. Orange juice at breakfast wasn't cold.
The price and location.
Stayed in March 2024
Reviewed: March 10, 2024
Sharon
United KingdomTea coffee making facilities a bit crampt for making a brew
Breakfast was lovely excellent value for money great location lovely room and large bathroom
Stayed in March 2024
Reviewed: January 18, 2024
Don
United KingdomClose to M74 to break up a long journey.
Stayed in January 2024
Reviewed: January 12, 2024
Elinor
United KingdomThe entrance hall lets the rooms down. Thread bare carpet. But rooms pleasant suprise
Comfortable, excellent bathroom
Stayed in December 2023
Reviewed: December 31, 2023
Peter
United KingdomBreakfast was average. Staff clearing the buffet breakfast before we finished. No pot of coffee - it was help yourself. No fresh fruit. Glad we only had it one morning - we stayed for 5. Staff just about ok. Lack of individual attention despite not being busy.
Location where we needed to be . Pleasant surroundings and basic room ok for the price we paid. One evening meal and it was good. Staff in the evening very pleasant.
Stayed in November 2023
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