Reviews of Macdonald Burlington Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
126 New Street, Birmingham, B2 4JQ, United Kingdom
#32 of 73 hotels in Birmingham
Guests' ChoiceReview Score
Based on 5724 hotel reviews
7.8Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.3
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Facilities
8.0
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Staff
8.7
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Value for money
7.8
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Free WiFi
7.9
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Reviewed: May 5, 2024
Elizabeth
United Kingdom4 Reviews9.0“Fantastic staff couldn’t do enough to help great location really clean comfortable stay will definitely stay again”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
excellent location very clean
Stayed in May 2024
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Reviewed: May 4, 2024
Jamie
United Kingdom11 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The Tv didn't work Windows screwed shut
Good location Large room Massive bed
Stayed in May 2024
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Reviewed: May 3, 2024
Migel
United Kingdom5 Reviews8.0“Would visit again. I can't imagine better in Birmingham.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
They made cut-backs to the breakfast menu
I've been here twice. The rooms are immaculate. Beds are sturdy. Staff are friendly!
Stayed in February 2024
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Reviewed: May 3, 2024
Patrick
United Kingdom14 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
Very good
Stayed in April 2024
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Reviewed: May 2, 2024
Tim
United Kingdom3 Reviews9.0“A great place to stay”- • Business trip
- • Solo traveler
- • Deluxe Double Room
- • Stayed 1 night
I didn't find anything to complain about.
The location, close to New Street station. The hotel itself, a building full of character and the stairs look lovely.
Stayed in April 2024
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Reviewed: May 2, 2024
Michelle
United Kingdom6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in April 2024
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Reviewed: May 2, 2024
Katharyn
United Kingdom15 Reviews2 helpful votes9.0“Overall it was great, an excellent location, comfy beds and helpful staff!”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
There were no clean glasses to access the lemon infused water that was in the reception area.
We did not have enough milk for teas, so the staff brought some to our room. In the evening, staff opened the bar especially for us.
Stayed in April 2024
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Reviewed: May 2, 2024
William
United Kingdom25 Reviews7.0“Usually a good hotel for me. The noise at least meant I caught an earlier train.”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
I was woken up at 0700hrs by equipment crashing about.
The staff were very friendly and helpful,allowing me to check in early.
Stayed in May 2024
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Reviewed: April 29, 2024
Katherine
United Kingdom5 Reviews8.0“Would definitely stay here again”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Lots of scaffolding outside, walls very thin
Great location, very clean, friendly staff
Stayed in April 2024
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Reviewed: April 27, 2024
Twigg
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Overlooking the air conditioning units
Nice hotel but our room though very clean and comfortable it needs some tlc
Stayed in April 2024
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Reviewed: April 27, 2024
Andy
United Kingdom3 Reviews9.0“Excellent. Will stay again”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Only 1 minor thing, air con wasn’t adjustable and was too warm.
History, architecture and decor, location.
Stayed in March 2024
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Reviewed: April 23, 2024
Simon
United Kingdom80 Reviews2 helpful votes9.0“Great place to stay in Birmingham”- • Leisure trip
- • Couple
- • Suite
- • Stayed 1 night
Some scaffolding work going on outside our room so we had to keep the curtains closed in the morning! Lol
Lovely hotel in the heart of Birmingham, close to the theatre where our event was! Room was excellent with good views
Stayed in March 2024
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Reviewed: April 22, 2024
Maguire
Ireland2 Reviews8.0“Convenient and well priced”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The hotel decor was a bit all over the place - not as stylish as it should be for a city of Birmingham's size and pretension. The bedroom was certainly big but the bed was VERY uncomfortable.
The location of this hotel is just superb. It is more or less in the Train Station - although that is not immediately apparent on leaving the train or looking around the concourse. More should be done to emphasise the proximity to the Station - it is a strong selling point. The dining room staff were exceptionally nice - we seemed to be the only people there for dinner and the fish was simply delicious and cooked beautifully - Portuguese chef. It deserves to be better utilised.
Stayed in March 2024
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Reviewed: April 21, 2024
Chloe
United Kingdom7 Reviews8.0“Best sleep ever! Highly recommend”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Mini fridge, kettle and tea and coffee provided but hidden in cupboard so we didn’t even know it was there until check out
Beds are super soft and comfortable; best sleep either of us have had in a long time. Staff extremely friendly and helpful, rooms are clean with Elemis bathroom products and fresh towels. Highly recommend and will definitely be returning!
Stayed in April 2024
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Reviewed: April 20, 2024
Mclowen
United Kingdom47 Reviews5 helpful votes9.0“Hard to beat location.”- • Business trip
- • Solo traveler
- • Superior Deluxe Double or Twin Room
- • Stayed 1 night
There was some building work going on with scaffolding covering each of the windows. The work didn't start too early so it wasn'y an issue.
An absolutely superb location for New St station. Walk out of the door, over the tramway and you're there. I was given a free upgrade so the room was huge with separate lounge and one of the biggest showers I've used. Didn't eat in the hotel that night as there are many places just a short stroll away. Tried some Indian street food at the Streatery which was very trasty. Breakfast is served to your table with many choices although some incur a supplemental charge. I had porridge followed by the full English and everything was cooked well and presented nicely.
Stayed in April 2024
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Reviewed: April 20, 2024
Jennifer
United Kingdom5 Reviews9.0“Ideal location and the bed was comfortable.”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The hotel was in a perfect location to a concert I was attending. Staff were polite, the room was big enough for me. The bed was comfortable, bathroom was immaculate. Would stay again.
Stayed in April 2024
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Reviewed: April 19, 2024
Tealsplash
United Kingdom5 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Initially hard to find as not familiar with Birmingham. Parking near but one way system made it hard to navigate.
Lovely big room. Very close to everything in Birmingham City centre. Good breakfast. Nice bath!
Stayed in March 2024
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Reviewed: April 16, 2024
Tim
United Kingdom1 review8.0“Great stay, unfortunate timing, pause in room service”- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Expecting 4star room with room service. Sadly left with no evening meal due to a new cooker being installed. No compensation offered. Would have appreciated a gesture of goodwill.
Lovely room, friendly staff, easy to navigate hotel
Stayed in April 2024
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Reviewed: April 15, 2024
Kirsty
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Only issue we had was both rooms were uncomfortably hot. We couldn't control the temperature so was stuck to heat when we all woke up we was sweating and felt uncomfortable and 3 out of 4 of us have been ill since
The lady on reception was very welcoming and made check in so easy. The hotel had a beautiful clean smell to it
Stayed in April 2024
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Reviewed: April 15, 2024
Mike
United Kingdom128 Reviews7 helpful votes9.0“close to all you need”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
Shame that an idiot makes large noises at 3am on the Main Street (He has gagging order) I would confiscate his boom blaster
SOLID LOCATION, BREAKFAST WAS SPLENDID & STAFF VERY ATTENTIVE... Room was a good size with all equipment included (hairdryer, iron etc)
Stayed in April 2024
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Reviewed: April 10, 2024
Tom
United Kingdom1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Suite
- • Stayed 1 night
- • Submitted from a mobile device
The complimentary bath robes were probably child's size and didn't fit at all which was a shame
Clean and in a fantastic location
Stayed in April 2024
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Reviewed: April 8, 2024
Craig
United Kingdom1 review9.0“Staff, location, room and bar and breakfast facilities were perfect.”- • Leisure trip
- • Couple
- • Deluxe Suite
- • Stayed 1 night
- • Submitted from a mobile device
Our room had lots of scaffolding around and I was unaware of this prior to booking. With the wind something kept banging on the window outside.
Location was perfect.
Stayed in April 2024
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Reviewed: April 7, 2024
Wendy
United Kingdom1 review9.0“Excellent value for money in a great location”- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Only negative was our room 322 was an adjoining room and the guest in the room next door could have been in our room. He was only talking but we could hear everything being said as if he was in the room with us, a little off putting.
Convenient location. Really friendly staff and offered restaurant recommendations. The room was really comfortable, great nights sleep.
Stayed in April 2024
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Reviewed: April 1, 2024
Sara
United Kingdom13 Reviews2 helpful votes9.0“Brilliant. Will defo stay again”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Location and breakfast
Stayed in January 2024
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