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  5. Reviews of Castle Hotel

Reviews of Castle Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Castle St, Merthyr Tydfil, CF47 8BG, United Kingdom

Review Score

Based on 93 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.5

  • Location

    7.0

  • Facilities

    6.0

  • Staff

    7.4

  • Value for money

    6.2

  • Free WiFi

    3.8

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Showing 1 - 25

  • Reviewed: January 19, 2022

    7.0
    Difficult to judge with covid at it height Doing the best in a bad covid time
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It was just bad covid timing

    When I stayed it was heavily impacted by covid. I may have not experienced it as it would have been under normal circumstances.

    Stayed in October 2021

  • Reviewed: January 19, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    window didn’t close properly making the room cold

    nearby car park

    Stayed in November 2021

  • Reviewed: November 2, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The car park was 150m away and it was pouring with rain. Breakfast started 10m late and I was in a hurry. I couldn't close the window and road noise was a bit of an issue.

    Location. The room was a good size and well equipped.

    Stayed in October 2021

  • Reviewed: November 1, 2021

    7.0
    Castle hotel merthyr tydfil
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Needs updating and would certainly benefit from double glazing as it was nosey and drafty at night. Invoices need updating it staff to communicate with guests on arrival, as we missed breakfast because invoice said we only had room, not breakfast. Booking.com was bed and breakfast so we paid £95 and had no breakfast or refund cos we weren't told.

    It was clean and comfortable.

    Stayed in October 2021

  • Reviewed: October 22, 2021

    7.0
    It did for the purpose I send for.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel has in the town and not far from the rail station.

    Was there for a event with so others. The hotel was ok but it looks a little need of decoration. Some of the locals tell me that it has "gone down heel". Paid over £100 for two nights (it was for a single but was a double room) and breakfast was not included.

    Stayed in October 2021

  • Reviewed: September 30, 2021

    7.0
    It was spacious, clean warm
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Better lighting in the bathroom

    Breakfast, freshly cooked

    Stayed in September 2021

  • Reviewed: September 29, 2021

    5.0
    Reasonable value for the price with the exception of the bathroom.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Bathroom was a bit shabby with mould around the bath, and the extractor fan was not working. The restaurant was closed which meant venturing out on a rainy evening to buy dinner

    Warm friendly and helpful receptionist. Room was clean with a comfortable bed. Good breakfast, freshly cooked and good table service.

    Stayed in September 2021

  • Reviewed: September 20, 2021

    7.0
    Everything was satisfactory, staff are excellent and price was very reasonable.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The pub is close by and gets a little noisy late at night

    Staff were excellent and very friendly.

    Stayed in September 2021

  • Reviewed: September 19, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Decor is very dated. Wallpaper in corridors peeling off wall. Window frames needed cleaning. Bulbs in picture lights were hanging awkwardly. It just needs management to notice the detail that those staying in the rooms notice.

    Location fine. I ordered a single room and was put in a suite.

    Stayed in September 2021

  • Reviewed: September 16, 2021

    5.0
    Fair
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very Tired in need of upgrade. Restaurant and Bar closed on arrival @ 7pm - no evening meal available.

    Location

    Stayed in September 2021

  • Reviewed: September 8, 2021

    6.0
    An overall comfortable stay in a town centre that's seen better days
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Very hot in my south-facing bedroom from summer sunshine. No air conditioning and unable to open windows. Could clearly hear noisy people in the next room through the thin dividing wall. Unable to regulate shower temperature. Restaurant closed in the evening due to Covid.

    Friendly helpful staff. Central location. Breakfast. Close to town centre. Motorcycle allowed to be parked in hotel overnight. Very comfortable bed. Large bedroom and bathroom. Good value for money.

    Stayed in September 2021

  • Reviewed: September 5, 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location I hadnt realised it was located so near to so many bars. Loud music till 11pm then the noise from people who felt the need to shout every word they said.

    The Breakfast

    Stayed in September 2021

  • Reviewed: August 27, 2021

    5.0
    OK hotel. would stay again. Has potential to be a great hotel.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Unlike the town the hotel has not been modernised. Paint coming off the wall, no way to change the window position, blinds broken chips on the bath tub.

    location is good. right in the middle of town. Good for the local countryside. Very comfortable bed. Lovely hot water and lots of it. Polite staff

    Stayed in August 2021

  • Reviewed: August 23, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    Decor in need of uplift. Bed was too soft and uncomfortable.

    Breakfast was excellent. Staff excellent.

    Stayed in August 2021

  • Reviewed: August 20, 2021

    6.0
    Suitable for tight budgets, good food.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Interiors are a bit dated and furniture do need upgrading.

    Friendly, helpful staff, clean, breakfast freshly prepared, hot and full plate, good wi-fi.

    Stayed in August 2021

  • Reviewed: August 19, 2021

    5.0
    Customer service was good 👍
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Sink was block, some furniture broken, some lights mot working

    Breakfast service

    Stayed in August 2021

  • Reviewed: August 2, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    One plug socket working in the entire room. One socket was unsafe (covering was loose).

    Staff were very friendly and the location was convenient to where I was going.

    Stayed in August 2021

  • Reviewed: August 1, 2021

    7.0
    Overall good but you can't do much about boy racers riding on the streets at night.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked it all but some fresh fruit would have been nice. Traffic noise made the stay noisy. B

    Breakfast was excellent.

    Stayed in August 2021

  • Reviewed: July 28, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Mould all over shower tiles noise outside from homeless people

    Location breakfast

    Stayed in July 2021

  • Reviewed: July 26, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Needs a bit of TLC and updating,not a good place to stay if you have children as very noisy

    Convenient for the town centre,car park very close

    Stayed in July 2021

  • Reviewed: July 20, 2021

    6.0
    Not great
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    As above

    Room was a gtreat size and clean, but very dated and old fashioned, no air con, so room was vwry uncomfortable, was the middle of a heatwave, also front door was locked at 11pm so we couldn't get in, had ro wait 10 mins on someone letting us in .

    Stayed in July 2021

  • Reviewed: July 6, 2021

    6.0
    good for the price
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    our sink was blocked so we had to wash our faces using the bath which wasn’t that big of a deal, but the radiator didn’t work and it was very cold, but the duvet was thick enough that once under it it was warm

    cheap yet still nice, the mattress was very comfy

    Stayed in July 2021

  • Reviewed: June 14, 2021

    6.0
    Not the best
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Unfriendly and unhelpful welcome

    Basic breakfast

    Stayed in June 2021

  • Reviewed: June 9, 2021

    7.0
    Good value for money in a central location
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom very dated and was not particularly clean. Bath in particular contained many hairs from previous occupant. Couldn't get bath taps to work.

    Comfy bed and good quality bedding. New carpet in bedroom area.

    Stayed in June 2021

  • Reviewed: November 12, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The closeness to weatherspoons which meant the noise after throwing out time.

    The breakfast was amazing and the room was nice.

    Stayed in October 2021

Showing 1 - 25

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