Holywell Rd, Malvern Wells, Great Malvern, WR14 4LG, United Kingdom
#6 of 12 hotels in Great Malvern
Guests' ChoiceBased on 666 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.5
Staff
9.0
Value for money
7.9
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 5, 2024
John
United KingdomN/A
Excellent location
Stayed in May 2024
Reviewed: May 2, 2024
Mark
United KingdomRestaurant for evening meal very expensive, self-indulgent and mostly garlic.
Breakfast really good
Stayed in April 2024
Reviewed: April 28, 2024
Ewan
United KingdomThe room I was in had some exterior noise. Not sure what it was!
The view was stunning! Rooms were fantastic and the food was delicious
Stayed in April 2024
Reviewed: April 25, 2024
Karen
United KingdomNo room service available
Views were stunning
Stayed in April 2024
Reviewed: April 14, 2024
Melissa
United KingdomAnd ready for a little tlc in areas touch up with paint but didn’t affect our stay
Very relaxed beautiful views and friendly staff.
Stayed in April 2024
Reviewed: April 11, 2024
Kim
United KingdomThe view was everything!! We paid a little extra for the room with a view and was not disappointed with the huge windows overlooking the countryside. The restaurant is definitely worth a visit for fine dining and every course was faultless.
Stayed in April 2024
Reviewed: April 10, 2024
Kate
United Kingdomnothing
What a last minute find on the way to Wales, arrived late but room service and kindness of the staff was fantastic.
Stayed in March 2024
Reviewed: April 8, 2024
Mark
United KingdomOriginal room (10) had loose double glazed windows meaning every word spoken and car movement outside could be heard very clearly when inside. Also toilet cistern making constant hissing sound. When mentioned to staff we were immediately moved to Rm 21 which was delightful - love the gramaphone! Breakfast was outstanding both food and staff.
Stayed in April 2024
Reviewed: April 4, 2024
Amrit
United KingdomIt was abit cold in the room and little dusty but nothing too bothering.
The customer service was great! I also didn't know that breakfast was included and this was an amazing bonus! Fresh food and drink in the morning accompanied by a great host. The view was beautiful, I strongly recommend this place.
Stayed in March 2024
Reviewed: April 1, 2024
Andrew
United KingdomVery nice plenty of choice
Stayed in March 2024
Reviewed: March 28, 2024
Jo
United KingdomNothing
Lovely hotel, amazing view and divine food!
Stayed in March 2024
Reviewed: March 20, 2024
Viola
United KingdomLovely clean room. Very friendly staff. Excellent breakfast.
Stayed in March 2024
Reviewed: March 17, 2024
David
United KingdomBed too small for us but I think we expected that from a cosy room. Everything else was as expected. The room was in the cottage and had great views.
All was as we expected
Stayed in March 2024
Reviewed: March 17, 2024
Brian
United KingdomPicturesque location
Stayed in March 2024
Reviewed: March 12, 2024
Jubert
United KingdomVery good breakfast.
Stayed in March 2024
Reviewed: March 6, 2024
Nash
United KingdomVery friendly staff
Stayed in March 2024
Reviewed: March 4, 2024
Steve
United Kingdomthere was nothing to dislike.
View was amazing in a tranquil environment. Breakfast was amazing. Staff were professional and very caring. the room was exactly what I was looking for.
Stayed in March 2024
Reviewed: March 3, 2024
Andrew
United KingdomApparently part of a bigger chain of smart hotels, but we noticed a couple of small points we thought let it down. At our early breakfast our chairs had crumbs on the fabric seat, and there were crumbs and seeds on the floor around our table, apparently from the pervious evening dinner. In our room two light bulbs were not working, and the TV that should have multiple channels had a very poor signal, in the evening and in the morning, so we struggled to find a working channel or watch BBC news. Little points, but overall we were happy with our stay.
Great location, nice old style building with a smart interior, and good views as its high on the hills. Our room was at the front of the main building so we had a great morning view when the sun came up over the countryside below. The staff were friendly and professional and there is a nice bar area for an evening drink. We didn't have the evening meal but the restaurant seemed popular. Our room was good, clean, had a nice bathroom and shower and comfortable bed. The thick curtains kept the room dark even when the sun came up, which I liked. We would stay here again.
Stayed in March 2024
Reviewed: March 2, 2024
Simon
United KingdomPrior to arrival 2 telephone calls asking if we wanted to book the restaurant. On arrival being asked again. Hard sell off putting. Had to book a time slot for breakfast even though very few guests. We don't want to clock watch or micro manage a break when the whole idea is to relax. Food disappointing in view of the website hype. Bar had only one draught beer option.
The view
Stayed in March 2024
Reviewed: March 1, 2024
Carol
United KingdomUnfortunately whilst the meal, in the restaurant, was wonderful and beautifully cooked, the service, that evening, was not and it spoilt the whole experience. Waiting half an hour for your empty main course plates to be removed was not good. We walked into the restaurant with anticipation and left disheartened.
Very impressed with the property. Our room, which had an excellent view, was spacious, tastefully decorated, well presented and very comfortable. The reception staff and especially the barman, were very friendly and helpful.
Stayed in February 2024
Reviewed: February 29, 2024
Lorraine
United Kingdomone member older member of staff at breakfast wasn't polite .
It was perfect
Stayed in February 2024
Reviewed: February 29, 2024
Florentin
United KingdomNoisy boiler during night
Breakfast was delicious!
Stayed in February 2024
Reviewed: February 27, 2024
Sally
United KingdomNothing
Excellent,very friendly,beautiful views. Exceptional evening meal. Everything you needed in the room Very friendly and helpful staff. Highly recommend Very close to three counties showground
Stayed in February 2024
Reviewed: February 21, 2024
Victoria
United KingdomLovely quiet comfortable room with a great bathroom and facilities. Lovely view from the window. The meal at the restaurant was amazing. Breakfast was excellent too
Stayed in February 2024
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