Looking out of the window was a ledge that was covered in rubbish, old wooden crates & plastic that looked like it had been there a long time. This should be removed & some plants in pots out there instead to replace the eyesore that is there now. There was no one at reception at approx 17.30 last Fri. There was a small note to say to press a button but nothing obvious anywhere near the note I was later told the button was on what looked like a phone charger on the desk, however the button was not marked. I was told not to press it as it made a loud noise. What kind of reception is this? It should be manned continuously. Dinner menu was not very appealing & the bistro had no atmosphere, so 5 of us who were guests at the hotel ate elsewhere

My room was large & bright

Stayed in April 2024

Clean, tidy, spacious room

Lovely comfy bed. Excellent nights sleep

Stayed in April 2024

bar was lacking atmosphere and overpriced quite thin walls

good water pressure large bed yorkshire tea bags

Stayed in April 2024

there is not much choice for an evening meal. when ordering, the waiter guessed at the soup of the day and said it was tomato soup, but instead turned up with a green soup of some king. his reply was... ho, looking at the green instead of red, so its not tomato soup and walked off. when the main meal arrived, the spicy chicken was overcooked and really dry

the breakfast was a full english buffet option with alternative choices

Stayed in March 2024

Breakfast, berries in the fruit would be welcome plus an opportunity to request a slightly different hot breakfast eg poached eggs. Pastries were delicious.

Bedroom space

Stayed in April 2024

We was near the function room and their was a 40th function.on and we felt like we had our bed on the dancefloor then as soon as it finished our neighbours came in next door and we had a adjoining room with just a door between us, they might aswell of come and sat in our room we heard everything, eventually 1am I asked to move rooms to a quieter part of building and got 5hrs sleep after that...

Staff and breakfast and location was brilliant just let down by noise side.

Stayed in April 2024

Some of the staff's attitude

Location was easy of access

Stayed in March 2024

The service was limited, often there wasn’t anyone around to help. There was no where to sit in the bar in the evening as there was a coach party staying at the hotel so we had to sit in our room all evening

The room was a good size and the bathroom was clearly recently renovated

Stayed in April 2024

Breakfast poor tables not cleared and no glasses or cups out had to ask for both. Breakfast some items empty dishes. Rooms were dated and the when the people in the room above ours walked if sounded like they were about to fall thro the ceiling. Insufficient staff for numbers of guests that weekend. An alarm went off each morning like a fire alarm. The noise on the night from an event below our room.

Room upgrade to bridal suite. Larger room

Stayed in March 2024

Check out time of 11 am way too early. Directions for the car park not clear enough

The close proximity to the moors footpath just next to the hotel. 10 minutes walk from the centre

Stayed in March 2024

No food served on the first night I stayed and wasn't advised at time of booking Breakfast were cold.

Stayed in March 2024

Food was abominable. Tasteless soup (from a pre bought bag?) and the pasta with chicken and tomato was swimming in oil. Poor value for £25. As a result I didn't pay for breakfast.

Room was clean, as was the bathroom and a good size.

Stayed in March 2024

Choice, made tea rather than a machine. Not much choice of cereal or bread.

Cooked breakfast was rather poor. Not enough choice, no tomatoes which was disappointing. No freshly made tea in pots. Not good choice of bread ( for toasting or otherwise ) Lack of imagination.

Stayed in February 2024

Very modern bright and cheerful

Stayed in February 2024

cold draft from windows

friendly staff

Stayed in December 2023

The toilet made a lot of noise and the room was very warm as we couldn’t turn the radiator off

We were attending the function there

Stayed in February 2024

Way too many emails for one booking (need just one!) Property tired

Location

Stayed in February 2024

Don’t believe the website! The Brasserie1 restaurant is not open and therefore does not serve “a modern take on traditional dishes”. In the Antler Bar it states “delightful dishes using locally sourced ingredients ensuring a diverse selection of seasonal homemade options to tantalise your tastebuds”. Hardly unless the pub food menu is what you want. Amongst the menu items is a starter of a pork pie and home made brown sauce is followed by a burger served on a toasted bun complete with a limp lettuce leaf and a few slices of tomato. You could have a tastier burger in Burg.. K..g! However the server did her best and was very helpful. The Antler bar is advertised as being open until 11:00, but actually shuts at 20:00. Better get there quick or you won’t be served! None of the information is current; in the room it stated that breakfast Monday to Friday is until 09:30 but actually stopped at 09:00. At the week end it is supposed to finish at 11:00 but get there earlier as it stops at 10:00 and everything is cleared way! I was asked to pay for three breakfasts on arrival, but on two days only half the hot food was available as they had “ run out” of bacon and sausages. Surely the Chef must have a good idea of how many people are going to have breakfast and can prepare enough food accordingly? Summarising, It is all rather dis- functional and living on its past reputation.

Good location and comfortable room

Stayed in February 2024

N/A

Staff were really friendly and helpful and the room was really spacious and quiet. Food was good and wide choice of gluten free meals available.

Stayed in February 2024

Very small room, only one bedside table Very noisy on Sat night due to tribute event. It was like the show was in our room. We came for a rest and had we known would not have booked Grumpy breakfast staff made us feel unwelcome and snapped at us that we had room only when we had booked breakfast included Then proceeded to fawn over everyone else ‘Good morning Sir, how can I help? Then clattered around noisily clearing tables whilst we were trying to have a nice quiet breakfast Then on the noisy night I was in the bath trying to relax when the fire alarm went off then stopped. 10 mins later a bang on the door asking in an accusatory tone if we had set the alarm off! Noone spike to us or enquired if everything was ok once Annabelle went off duty. Stark contrast to Friday evening when she was on duty. Then on leaving again noone asked if everything was ok. No details available regarding spa treatments. It looked closed. Annabelle was clearly your most professional, friendly member if staff. Maybe she should be training the others? Sorry to complain but it was a disappointment after Fri night

Proximity to Ilkley moor for walks and town Allowed dogs Large free car park

Stayed in February 2024

Nothing

Friendly staff

Stayed in February 2024

the room had a leak so we got moved and upgraded. cleaner left an empty glass water bottle on our desk

spacious and big room with very comfy bed

Stayed in February 2024

nothing!

Lovely room and great breakfast

Stayed in February 2024

My room was cold on arrival but I had a plug in radiator so it improved after an hour or so. It is a shame the gym has closed.

Comfortable room and bed. Nice meal in the bar.

Stayed in February 2024