Maidstone Motorway Service Area, Junction 8, M20, Maidstone, ME17 1SS, United Kingdom
#12 of 13 hotels in Maidstone
Guests' ChoiceBased on 2302 hotel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
7.8
Facilities
7.2
Staff
8.5
Value for money
7.7
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 21, 2023
Phillip
United KingdomNoisy toilet refill in bathroom No plug in sink in bathroom
Hotel has good access to local area Room, bedding & linen fresh & clean Good value for money
Stayed in November 2023
Reviewed: November 19, 2023
Sharon
United KingdomA sheet under the duvet would have been nice as I sometimes get too hot with a duvet but still like to be covered. Something to say the bath can go hotter than the standard setting would be good as I didn't work that out until our second night. Was disappointed there was no iron.
The pillows were literally the perfect height. I loved that we had a bath even if it was a bit shallow and the shower/shampoo wash was handy as I forgot mine. The beds were nice and big and not uncomfortable.
Stayed in November 2023
Reviewed: November 18, 2023
Stephanie
United KingdomBed was not massively comfortable, facilities were limited in hotel itself but services meant there was food and drink. It was heavily raining when we were there so not ideal.
Staff were lovely, rooms good size, clean. Biggest bonus was we were able to bring the dog which meant my brother could attend the event we were in Kent for. If it wasn't for that, he wouldn't be able to come
Stayed in October 2023
Reviewed: November 16, 2023
Yannick
FranceNoisy room, you can hear what the people in the others rooms are doing. Style of the rooms needs a refresh.
Perfect location to stop before going to Dover.
Stayed in November 2023
Reviewed: November 13, 2023
Adam
BelgiumNoisy water system and heating Only McDonald’s was open in the food court at 7.30 on a Saturday night
Comfortable and clean. Friendly lady at check-in
Stayed in November 2023
Reviewed: November 9, 2023
Matthew
United Kingdomtap in the sink was dripping and making noise the whole night.
location is very good.
Stayed in November 2023
Reviewed: November 8, 2023
Margaret
United KingdomOnly Macdonalds avaiable for food at service station.
Location and room size and cleanliness
Stayed in October 2023
Reviewed: November 7, 2023
Llinos
United KingdomConvenient. Really lovely staff
Stayed in November 2023
Reviewed: November 1, 2023
Mellanie
United KingdomLots of building work outside which involved noisy alarms throughout the night.
Very good location. Nice big rooms. Staff were really friendly and helpful
Stayed in October 2023
Reviewed: October 31, 2023
Phillip
United KingdomSmall point but the bathroom towel rail heater needs a little tlc ( didn’t use it but corroded areas made the bathroom look a little substandard- which it wasn’t!)
Easy access for our trip Good facilities in the room inc bath sheets (usually standard towels in other budget hotels) Friendly staff Good value for the money
Stayed in October 2023
Reviewed: October 30, 2023
Anita
United KingdomThe room next door to us were really noisy
Stayed in October 2023
Reviewed: October 28, 2023
Kevin
United KingdomWarm clean room. Staff very friendly and helpful
Stayed in October 2023
Reviewed: October 28, 2023
Ann-marie
United KingdomThe bed was too soft and not enough pillows on bed
Location was good. Happy that dogs was welcome
Stayed in October 2023
Reviewed: October 26, 2023
Imsi
United KingdomWindow in the room did not close properly. The heater did not work. We woke up several times in the night as we were getting cold.
Staff was friendly. Room was clean and spacious. The heated towel rail was great.
Stayed in October 2023
Reviewed: October 21, 2023
Brian
Philippineswifi was down
met expectations
Stayed in October 2023
Reviewed: October 15, 2023
Janet
United KingdomRoom needs an update. Towel rail dirty, window soaking wet with condensation.
Location.
Stayed in October 2023
Reviewed: October 15, 2023
Steve
United KingdomClose to facilities and the motorway. Staff very friendly, yes it did smell a bit damp, but we bought a car air freshener from the service station and that solved the problem.
Stayed in October 2023
Reviewed: October 14, 2023
Gillian
United KingdomNoisy car ‘goons’ in car park early hours.
Handy location.
Stayed in September 2023
Reviewed: October 14, 2023
Rick
SpainNo fridge in room but it is a budget hotel
Easy access . Not too far from Eurotunnel
Stayed in October 2023
Reviewed: October 13, 2023
Robert1212
United KingdomBed was very uncomfortable. Shower only luke warm and pressure wasn't great. No plug with the sink.
The location was ok. Room a decent size and clean.
Stayed in October 2023
Reviewed: October 12, 2023
Richard
United Kingdomgetting stupid bonus questions on your survey - not so happy to help
handy location
Stayed in October 2023
Reviewed: October 10, 2023
Paul
United KingdomRoom was very close to reception. A lot of noise. EV charging point works going on outside hotel. No notification until I arrived
Good location
Stayed in October 2023
Reviewed: October 9, 2023
Dominic
BelgiumBathroom could be easily improved by spraying the tile grout with an anti mold fluid or bleach in a few places. Such an easy fix, but didn't spoil our experience. Beds were not the most comfortable.
Ideal pre ferry accommodation. Easy to reach, check-in, and leave. No frills, just the basics at a good price. Some food and basic shopping options in the motorways services.
Stayed in October 2023
Reviewed: October 9, 2023
Paul
NetherlandsNoisy neighbours however this improved after a conversation with reception.
Convenient and clean.
Stayed in October 2023
Reviewed: October 9, 2023
Sharon
United KingdomRoom had a ‘wet dog’ type smell - no plugs in the sink or bath, smashed basin in the bathroom - could here the fan from other rooms bathrooms continuously throughout the night !
Price and location
Stayed in October 2023
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