42 Chepstow Road, Newport, NP19 8EB, United Kingdom
#11 of 14 hotels in Newport
Guests' ChoiceBased on 1081 hotel reviews
7.1Cleanliness
7.8
Comfort
7.6
Location
7.5
Facilities
7.2
Staff
7.7
Value for money
7.8
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 18, 2023
Kerry
United Kingdomit was fine
booking.com
Stayed in June 2023
Reviewed: June 12, 2023
Elaine
United KingdomThe property is dated and in need of a refresh but beds very comfortable & room basic for 1 night. Breakfast was edible didn’t like the turkey rahers
Stayed in June 2023
Reviewed: June 6, 2023
Houghton
New ZealandThe only slight complaint is that I was in room one, which has a lot of lighting outside. The blinds were not really adequate to keep the light out. Thicker curtains would be better. But... I slept ok.
Immaculately clean - and cleaned. Interaction with staff very efficient.
Stayed in June 2023
Reviewed: June 3, 2023
Paul
United KingdomThe rooms were very dated, and not quite as the pictures showed, some of the rooms were very compact as well. The location was quite noisy at night, up and down the main road. The breakfast area isn't the best layout and isn't the most welcoming.
Booking in was quite easy, and the bathrooms were nice. The staff were very polite. The rooms are clean. The breakfast is reasonably priced for what is on offer.
Stayed in June 2023
Reviewed: June 1, 2023
Lucy
United KingdomThe surrounding area of the building was a little unclean with dust and generally untidy, however the room was very clean.
The property was very simple and what you paid is what you got. The room was very clean and spacious, with a private shower and toilet. Lots of wardrobe space, mirrors and plug sockets. The location was great, only a walk away from the beautiful friars way which has lovely restaurants, bars and shopping. We didn’t eat breakfast as we were late waking but breakfast was included in the price.
Stayed in May 2023
Reviewed: May 31, 2023
Krystie
United Kingdomrooms were a little squished but fitted everything you need to stay. blinds were broken but didn’t affect the use of a room overnight.
very clean and simple. comfy beds and nice breakfast too.
Stayed in May 2023
Reviewed: May 28, 2023
Gocha67
PolandCompletely different in the picture and in fact, I wrote that I was asking for a quiet room on a low floor, and I got it at the very top and from a busy street. You can hear cars driving by, you can't sleep. Water on shower only hot.
Stayed in May 2023
Reviewed: May 22, 2023
Chrismarquez
ItalyThe sink was licking, I talked to a lady from the staff, she said she would bring someone but never came back.
The location was perfect, near the town center
Stayed in May 2023
Reviewed: May 21, 2023
Pamela
United KingdomMilk didn't taste good
Convenient for venue only 3 mins walk
Stayed in May 2023
Reviewed: May 11, 2023
Brian
United KingdomThe breakfast omelets, free parking.
Stayed in April 2023
Reviewed: May 7, 2023
Kevin
United KingdomBeing locked out of building on arrival
Breakfast v basic, little choice for non meat eaters
Stayed in May 2023
Reviewed: April 24, 2023
Victoria
United KingdomParking was tight. The trains going past took some getting used to. While the bed linen was of good quality I don't like to see holes in bed sheets. I personally found the pillows a little hard
The size of the room was excellent. The bathroom was lovely. Breakfast was nice and staff friendly.
Stayed in April 2023
Reviewed: April 20, 2023
Tony
United Kingdomonly stayed for the one night and no issues :-)
A single room, clean and tidy, breakfast not large but enough to start the day, location is good for the town Centre and plenty of parking.
Stayed in April 2023
Reviewed: April 17, 2023
Gail
United KingdomClean and comfortable and really good access to central Newport
Stayed in April 2023
Reviewed: April 12, 2023
Andrei-valentin
United KingdomThe smell from the room and the cleaning
Pleasant location and personal
Stayed in April 2023
Reviewed: April 9, 2023
Simon
United Kingdomcreeky bed bathroom was freezing
a fine room for the money bathroom was sparkling clean few little bits needed shower ok breakfast was good
Stayed in April 2023
Reviewed: April 7, 2023
William
United KingdomA great nights sleep
Stayed in April 2023
Reviewed: April 4, 2023
Cristina
United KingdomIt wasn’t easy to find the property due the sign with the name was hidden. A bit uncomfortable mattress.
The room and the dining room area were very clean and staff friendly and helpful.
Stayed in April 2023
Reviewed: April 3, 2023
David
United KingdomKettle didnt work, and kettle didnt fit under the bathroom tap, had to fill from shower, then it wouldnt work anyway, breakfast was somewhat limited, no pork, so no sausage or bacon, but wouldnt put me off staying again.
Nice & clean, easy check in, rooms all nice & tidy, kettle didnt work in one room (room 8) but we shared so got by, breakfast was a bit odd being muslim owned they dont do pork, so no bacon, cardboard sausages etc, omlets were good, but otherwise no complaints here, will stay again.
Stayed in April 2023
Reviewed: April 3, 2023
Tasshaa
United KingdomIt is clean and staff are helpful
Stayed in March 2023
Reviewed: April 1, 2023
Marilyn
United States of AmericaI always like to have a fridge in the room for extended stays.
Breakfast was great. Lots of selection. Room was small but comfortable.
Stayed in April 2023
Reviewed: March 30, 2023
Susannah
United Kingdomvery clean , quiet , simple with helpful receptionist
Stayed in March 2023
Reviewed: March 30, 2023
Tracey
United Kingdomnice clean hotel and friendly staff
Stayed in March 2023
Reviewed: March 19, 2023
Sally
United KingdomNothing
Great location - good value for money. Clean and comfortable.
Stayed in March 2023
Reviewed: March 15, 2023
José
United KingdomVery well located
Stayed in March 2023
Selva di Val Gardena, Italy
Parāsi, India
Pitlochry, UK
Port Vila, Vanuatu
Numana, Italy
Yainville, France
Ko Lipe, Thailand
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content