The pool area, especially the jacuzzi and changing rooms weren’t clean.

It was comfortable and the staff were friendly and helpful.

Stayed in April 2024

Hotel was tired in decor but clean and still retains it's grandness. Could improve choices with cake alongside the cream teas on the menu now in the afternoon.

The restaurant had a good view out to the gardens and seafront and we enjoyed the breakfast and evening meals, the room with a sea view and balcony was good and with wonderful views out to sea, the staff were very attentative and professional and room service was thorough. We enjoyed our stay.

Stayed in April 2024

The shower didn't work. The water didn't get hot enough, and it had very little power. I experienced a shuddering vibration on the floor, which affected also the bed. Felt like the vibration of a freight train passing by!! This happened mainly from 6 - 9 pm. I reported both concerns.

The room and bed were very large and comfortable. Good tea and coffee facilities. Great to have a fridge. Lovely large bathroom, and the bath worked well. The breakfast had everything I expected, in a lovely light room, with views. The location was good. I could walk into Bournemouth, or catch the bus from opposite the hotel.

Stayed in April 2024

We had a room overlooking the road and it was a bit noisy!! A number of people talking loudly in the street although.... I know you can do nothing about this!!

It was so nice to be so near the coast and the towen centre. Staff were very helpful. Nice to have breakfast over looking the sea.

Stayed in April 2024

Parking cost was pretty extreme thought as we were a paying guest of the hotel we may have been given a discount of some sort.

I think we may have been upgraded as it was my fiancés birthday the room was very spacious and we had nice little balcony with an amazing view of the sea and the pool and the pier

Stayed in April 2024

The room itself was tatty and very dated, as were the furnishings. Free wifi was promised but it just didn’t work at all. Despite the large room, the bathroom was small, but it was ample. The shower however, was appalling, no power or flow whatsoever. Not the sort of provision you’d expect for this amount of money, a Travel Lodge/Premier inn would be better! Walls and ceilings were damaged, no power sockets near the bed, and ‘stuff’ under the bed that clearly the cleaners had missed, yuck! Unfortunately by the time we got to the shower being no more than a dribble we were too late to get dressed, go back to reception and ask to be moved. When I complained the next morning on check out, all we got was a ‘sorry’. I don’t think I’ll stay here again for that price.

Staff were friendly and efficient, and the room was large with a fabulous sea view (laid extra for that!)

Stayed in April 2024

I booked a superior room but it was not what I class as a superior room. Paint peeling off the walls, tiny balcony, shower in bath not a walk in shower, run out of toilet roll and had to go down to reception and they had run out, was told to go to the powder room and get some tissue. Ended up changing rooms as needed a walk in shower but the balcony was deep in water which could have been cleared with a broom!

I liked the location

Stayed in April 2024

The Hotel charged us for our stay as well as us using a booking website. They have still not reimbursed us with the money and they don’t return my calls as it’s been mainly answerphone. It’s a shame because it was an ok stay but needs some help.

Some staff tried to make up for the lack of value. They really did try. They showed customer service. The view was lovely nice location. Watched sun rise and a full moon on the sea.

Stayed in March 2024

Location. Nice big rooms

Stayed in April 2024

The big spacious room and the very big comfortable bed

Stayed in April 2024

Room a little tatty.

Excellent Breakfast. Sea View from room.

Stayed in January 2024

No bottled water in the room. The hotel was REALLY hot. The fruit juices on the Tuesday morning and all been watered down and were really grim. This wasn't the case when we stayed Thursday night. I was staying with two children and wanted room service. I tried calling reception for 20 minutes but couldn't get through. When I went to reception at 10:10 was told that room service was finished. I explained about the phone and was told I was too late. Went to bed hungry after a packet of. It's and glass of wine for my dinner!

The staff were really friendly and the breakfast was delicious on the Friday morning. I booked two nights, one on Thursday night and one on Monday night.

Stayed in March 2024

Suite room was big, very spacious but loads of snags required throughout.Paint coming off a lot of areas. Too many stains on carpet. Front door very stiff. Table held toger by cardbord and maybe 2 screws instead off the required amount. Bed not made up during our 4 day stay - even though cleaner made our room up. and towels/tea making changed. Mentioned to front desk on 2nd day receptionist (chinese lady ignored question.). The other foreign lady really tried to help and was very helpful. Reason they said bed maybe not made up was due to busyness. After a day out and coming back to beds made is a normal expectation and part of what you pay for when you stay in a hotel of this standard.

Hotel location awesome had a suite with sea view and balcony. Amazing view. Breakfast nice. Lots of choice. Staff - especially the night staff! Awesome!

Stayed in April 2024

Towels weren’t soft

Rooms huge and so was bathroom . Loved its old world charm and view of Ocean .

Stayed in March 2024

Beds too hard

Stayed in February 2024

Great location

Stayed in March 2024

the general maintenance is lacking.. Showers not working properly installing a safe in the rooms would be desirable

we were "down graded" from the suite we had booked.. The staff tried hard to compensate us, but we felt any change of room from that ordered had to be done by prior consent & not a unilateral decisin

Stayed in February 2024

The walk from reception to my room

Very good location, easy to get around

Stayed in January 2024

I used indoor pool and sauna but there was no water. They should have offered some drinking water in their spa area.

I liked their location. The lady in the reception was very friendly and helpful.

Stayed in February 2024

Nothing

Huge room

Stayed in February 2024

Less value for money, seems like an old property, amenities could have been better

Great location, stunning views, spacious room, comfortable bed

Stayed in January 2024

The building is beautiful, but the rooms are a little tired and bland in appearance.

The property is grand building overlooking the Bournemouth waterfront, the apartment was big and comfortable, easy walking distance to the pier and local attractions. Staff were friendly and courteous.

Stayed in January 2024

Just that room and bathroom need a bit of TLC

Great hotel but room could do with a little TLC. Staff were very accommodating to us and our two dogs. Bar food and breakfast was very good and good quality.

Stayed in December 2023

Hotel is run down and very tired needs a refurb, we had a suite and it was very tired, carpets stained, door frame broken, broken tiles in bathroom.

Staff were very helpful and nice, location was good, facilities were good, nice view.

Stayed in December 2023