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  5. Reviews of Hatherley Manor Hotel & Spa

Reviews of Hatherley Manor Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Down Hatherley Lane,, Gloucester, GL2 9QA, United Kingdom

#15 of 15 hotels in Gloucester

Guests' Choice

Review Score

Based on 1567 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    7.3

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 28, 2024

    6.0
    Very basic for what they charge you
    • Leisure trip
    • Group
    • Classic Double or Twin Room without Spa Access
    • Stayed 1 night

    We had a view facing a brick wall. Furniture was extremely basic, so was the decor. If you think you'll feel like a landlord while staying here, you can forget about it!

    For what they charge you, I was expecting something bombastic and got a very basic room, one I'd expect from a Holiday Inn and not an antigue, fancy manor. The room and bathroom were clean, the beds comfy, breakfast was good and that's about all there is to it. I guess it's aiming to please corporate events and not individual clients.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    8.0
    A nice weekend for the Malvern show.
    • Leisure trip
    • Travelers with friends
    • Classic Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The instructions for the coffee machine were not correct had the duty manager up twice then had to google how to use it. Would prefer simple coffee sachet. We were on the front and there were people smoking directly under our window so could not open the window and it was very hot.

    The character and the setting.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    7.0
    Great place to stay, spa was fab, avoid in hot weather!
    • Leisure trip
    • Solo traveler
    • Superior Double Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Mix up with rooms on check in but this was resolved - beautiful weather room was uncomfortably hot with no air conditioning

    Beautiful setting, great staff, lovely food, fab pool

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    Just a stop over on a long journey, however it was very nice indeed.
    • Business trip
    • Solo traveler
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing co es to mind.

    Lovely location, friendly staff, clean and well presented.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    7.0
    Good value for £90!
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room without Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Hot room.

    Breakfast. Location

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Comfortable but expecting something better
    • Leisure trip
    • Group
    • Classic Double or Twin Room without Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Extra charges for spa felt petty for classy hotel. £25 to use gym for an hour ott. Bar and dining area needs a make over. Electric charger staff didn’t know how it Coffeeee yuck

    Staff good. Nice breakfast

    Stayed in April 2024

  • Reviewed: May 3, 2024

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was not tidied during the day on Saturday.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Another Pleasant enjoyable stay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Spa Access
    • Stayed 1 night

    Everything was to expectations

    We had a Double Deluxe Room with spa access which was very pleasant & spacious with balcony over looking courtyard garden. Taking advantage of our 2 hours Spa Access we had a relaxed afternoon with bonus of a complimentary glass of Fizz. Breakfast was great,plenty of choice and super service,we didnt Dine in the evening but overheard the food was great.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    7.0
    Good, but could be better
    • Leisure trip
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night

    Although the bathroom seemed to have been refurbished, the silicone in the shower was dark in some areas. I am not sure if anti-mold silicone was used. Some aspects of the walls in the room (102) were cracked and could use a fix. At night, when we had a meal in the restaurant the Lamb Rump was not very warm sadly and the staff seemed stressed (the restaurant was full) but the nibbles and the other main course were lovely and everything tasted well. The staff was always nice despite being stressed.

    Great hotel for a nice relaxing retreat. The Spa is lovely and has plenty of different areas we can attend such as an heated swimming pool, jacuzzi, tepidarium, steam room, sauna, sensations shower. The breakfast is quite good and the chef can cook a few things on the spot if you wish. The bed was extremely comfortable and the TV had a good size, quality and large amount of tv channels available.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    7.0
    Beautiful hotel with relaxing spa.
    • Business trip
    • Solo traveler
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a lot of dust unfortunately and the breakfast wasn’t good. I had the eggs Benedict and ingredients were low quality.

    The room was beautiful and the property was very lovely. Great area and the spa was relaxing. At breakfast, good variety of jams and spreads.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Staff we’re really friendly and helpful.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Pillows were very hard, so poor nights sleep. Now fridge or safe in the room. EV charging problems.

    First morning breakfast was good, second morning, no fruit and cold poached egg and toast. Disappointing. .

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Good hotel and surroundings.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room without Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing we don’t like was that our room had a frosted window that looked into some kind of redundant yard. The room felt very dark and claustrophobic because of this. We felt £160 for this type of room was not value for money. A lesser charge and notification of room position would’ve avoided our disappointment.

    Lovely sweeping old Manor House. Beautiful grounds and location.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Comfortable, clean but cheeky hidden extras.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room without Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    I was surprised to find the cooked breakfast required extra payment on top of a B&B rate that I had already paid. The cooked breakfast wasn’t anything special either so I thought the extra cost was quite cheeky.

    I chose this hotel mainly for its location.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    6.0
    Ok
    • Leisure trip
    • Couple
    • Classic Double or Twin Room without Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Very dated rooms, tatty/dirty carpets/ basic facilities in room

    Good location impressive building and grounds lovely reception staff

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Really great, relaxing and lovely, quiet aspect being not far out of Gloucester
    • Business trip
    • Group
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night

    All good except for other guests who were noisy after midnight having a heated argument in the corridor. Turned out they were US army personnel. They need to be more mindful of other guests.

    Great room, internet, breakfast, etc but worth you avoiding little toiletries in plastic wrapping - all adds to single use throwaways. Is there a local maker worth partnering with who uses more sustainable packaging?

    Stayed in April 2024

  • Reviewed: April 12, 2024

    7.0
    Good stay served purpose
    • Business trip
    • Solo traveler
    • Classic Double or Twin Room without Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    Needs more info in room about room service as only a menu for dinner options.

    Clean, quiet peaceful

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    The WiFi was appalling! Nothing that required the Internet worked

    The room was nice enough and was decently comfortable. The facilities were really nice, especially the pool, jacuzzi and spa!

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very relaxing and restful
    • Leisure trip
    • Couple
    • Executive Double Room with Spa Access
    • Stayed 1 night

    Spa Facilities were excellent

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Great location, lovely spa area and those that had. A meal, it was very well presented
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with Spa Access
    • Stayed 2 nights

    Reception area is a little non descript, we arrive when there was a full blown wedding going on and thought we had walked into the wrong area. The key cards for some reason didnt work, we must’ve had 4 attempts at changing them .

    Room, very clean, breakfast was excellent, service a little slow. Dinner was very good although for some reason my food did not arrive and by the time I got it everyone else had eaten, I was offered a free drink to compensate, but feel that my meal should’ve been free. I only ordered the chicken with salad. When it did arrive it looked like a plate of grated carrots!!!

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Excellent, spa and gym was good . Staff were good . Breakfast amazing.
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Close to our wedding venue at Over Barn

    Stayed in April 2024

  • Reviewed: March 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double or Twin Room without Spa Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff friendly and helpful. Perfect location for Gloucester

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Lovely location, pricey for condition of rooms and service received.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night

    Booked rose petals and chocolates on arrival, was charged for this when I arrived but had not been done. Chocolates were then sent to the room that looked like there were leftover from someone else plate. Room was freezing, had to ask twice for someone to come look at it. In the end was left with little electric radiator. Bar, evening meal and breakfast, staff seemed over run and not enough capacity to manage volume of guests. Evening meal was cold food on hot plates, had to request service each time.

    Spa facilities were lovely, nice views from window in hotel room,

    Stayed in March 2024

  • Reviewed: March 25, 2024

    6.0
    Expected better
    • Leisure trip
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 1 night
    • Submitted from a mobile device

    It’s a little run down in the bedrooms, beds aren’t a comfortable at all very hard. Spa facilities are average

    Gorgeous Manor House in the Cotswolds close to shops if needed

    Stayed in March 2024

  • Reviewed: March 9, 2024

    6.0
    Relaxing and loved the spa facilities
    • Leisure trip
    • Couple
    • Classic Double or Twin Room with Spa Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The room keys didn’t work so they poor staff had to traipse all over the hotel to let guests into their rooms Meals ok but menu didn’t inspire

    Loved location Absolutely loved the spa/ massage best ever Liked the decor

    Stayed in March 2024

Showing 1 - 25

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