Masthead Close, Crossways Business Park, Dartford, DA2 6QF, United Kingdom
#15 of 25 hotels in Dartford
Guests' ChoiceBased on 251 hotel reviews
7.3Cleanliness
8.1
Comfort
8.3
Location
8.1
Facilities
7.7
Staff
8.1
Value for money
7.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Wendy
United KingdomRoom was hot air con wasn’t working. Bulb needed changing beside the bed as it was flashing
It is close to home and has been visited before , good food and facilities for swimming
Stayed in May 2024
Reviewed: 10 May 2024
Melanie
United KingdomCould not connect phone to TV or YouTube/Netflix etc.
The staff were lovely and the hotel had a good vibe. We also got a complimentary upgrade to a slightly bigger room which was much appreciated as a family of 4.
Stayed in May 2024
Reviewed: 6 May 2024
Cathy
United KingdomLarge room with 2 queen beds. Lovely shower.
Stayed in May 2024
Reviewed: 4 May 2024
Kim
United KingdomRoom was hot
Very clean
Stayed in May 2024
Reviewed: 30 April 2024
Daniela
United Kingdom1) The room we stayed in was very cold both at night and during the day! The heating was automatically turned off continuously. 2) Our reservation was made for four, and there was only one bathrobe and one towel! 3) There was no fridge in our room and the hairdryer was broken! 4) We had paid breakfast for three days, there was no choice for food and there was the same food at breakfast and the food was not tasty! 5) The windows in the entire spa were very dirty! I think that the spa center is not cleaned every day!
Stayed in April 2024
Reviewed: 29 April 2024
Gary
United KingdomFor anyone not driving local bus information would be helpful
Large room clean with excellent shower
Stayed in April 2024
Reviewed: 28 April 2024
Nkechi
United KingdomNil
It was clean and room was spacious with a fridge and nicely furnished
Stayed in April 2024
Reviewed: 28 April 2024
Laura
United KingdomThe food is expensive and adding £5 on for using room service is expensive too so we use just eat.
The location is very good. We have stayed twice now and would 100% stay again. Very clean and very comfortable.
Stayed in April 2024
Reviewed: 28 April 2024
Frank
United KingdomN/a
Quiet location
Stayed in April 2024
Reviewed: 24 April 2024
Portia
United KingdomIt was cold and heating did not help .Dialled room service but the person hang up on me .kids had to put joggers but l didn’t have enough warm kids to sleep in
Cleanliness
Stayed in April 2024
Reviewed: 22 April 2024
Hernandez
United StatesNo hot water for the shower day of check out.
Convince of location
Stayed in April 2024
Reviewed: 21 April 2024
Bukaka
United KingdomMy room was cold and took time for staff to solve it
It The room was cold, and i had to complain about it At end i was give other room
Stayed in April 2024
Reviewed: 10 April 2024
Rafiat
United KingdomEasily accessible, parking on site and staff reasonableness
Stayed in February 2024
Reviewed: 8 April 2024
Claire
United KingdomPaying to use the swimmingpool as we thought this should be included for guests. The room wasnt ready for check in time we had to wait 40 mins and wasnt offered a complimentary drink
Breakfast was lovely
Stayed in April 2024
Reviewed: 5 April 2024
Olufunso
IrelandThey need to be a little flexible, we arrived at 2.40pm but we were told that they will only check us in at 3pm
The hotel was okay. Room was quite clean and the bathroom also very clean
Stayed in April 2024
Reviewed: 4 April 2024
Nikita
United KingdomLovely facilities, lovely staff, the little personal touches make it more special! Found a beautiful little lake aswell within 5 minutes walk from the hotel,
Stayed in March 2024
Reviewed: 1 April 2024
Nav
United KingdomClean and conveniant
Stayed in March 2024
Reviewed: 31 March 2024
David
United Kingdom£7.50 per vehicle parking Took two vehicles so cost another £30 For two nights .. this is not mentioned when I booked the room 🙁
Rooms look very modern and fresh
Stayed in March 2024
Reviewed: 29 March 2024
Jenny
United KingdomFor £200 I expected the room to be in a better condition, very tired looking and there had obviously been a leak as the ceiling was stained. I go to hotel often and have to say this is the most i've paid for a room and it was the poorest condition as well
Stayed in March 2024
Reviewed: 24 March 2024
Matthew
United KingdomThe charges for everything on arrival - parking £20, swimming pool £5 each, breakfast £16.50 each, plus a £10 'just in case there is damage to the room whilst we stay, room was £120 on its own so I feel the extra charges are completely unnecessary. Breakfast used to be £10 and if anything you get less choice than in the past. Plus I paid for breakfast for 2 people on arrival for the next morning (£33) but when we went for our breakfast we weren't on the pre-paid list and had to stand and wait whilst the host checked with reception (she was only doing her job but again unnecessary due to us already paying). Just don't think it's value for money like other Hiltons but all in all its a nice hotel just that they try and pull money out of you for unnecessary things
Room was nice, I did request a bath but didn't get one. Only requested it so can't expect it. Swimming pool was nice. Restaurant was nice and wasn't too expensive
Stayed in March 2024
Reviewed: 24 March 2024
Keisha
United KingdomN/a
Hotel was a whole vibe
Stayed in January 2024
Reviewed: 23 March 2024
Ian
United KingdomThe choice and quality food was not great and the food and drink were expensive.
The room was large and very comfortable. The breakfast was exceptional. Staff were very friendly and helpful.
Stayed in January 2024
Reviewed: 22 March 2024
Macdonald
United KingdomNo fridge to preserve my baby's milk
LARGE room and two beds. Good for families and friends.
Stayed in March 2024
Reviewed: 21 March 2024
Ruby
United KingdomThere was no fridge in the room. Such a shame as there is plenty of space for one.
The staff were friendly and helpful. The restaurant served nice food.
Stayed in March 2024
Florence, Italy
SantʼIlario dʼEnza, Italy
Cloverdale, USA
Verona, Italy
Collsuspina, Spain
Bucaramanga, Colombia
Venice, Italy
Golden Sands, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content