Most public rooms were too bright and a little subdued lighting would have worked wonders. You could save a fortune with reduced wattage bulbs.

Tremendous staff and a great welcome. Superb location since we were on a Cross Keys UK tour and our pickup was outside the hotel.

Stayed in May 2024

Nothing

Rooms

Stayed in April 2024

Bathroom in my room could do with some redecoration as paint peeling on walls.

Stated there before. Convenient location for my needs

Stayed in May 2024

N/a

Good location, good size rooms, very good customer service by reception staff

Stayed in April 2024

nothing

room clean and tidy very good breakfast

Stayed in April 2024

Just that our TV didn't work properly in one of the rooms and kept flicking between channels but luckily it didn't affect our stay as we weren't in the room enough to watch TV.

We had a really lovely stay. One of the highlights was the pool, jacuzzi and steam/sauna room. Our room was clean and extremely comfortable. The staff were lovely and very helpful. Huge thank you goes to the cleaning team who when tidied our room left little touches that were very cute like folding the kids pyjamas and tucking their teddies in the bed.

Stayed in April 2024

I've been visiting this hotel for a very long time and the room decor and public areas feel badly in need of refreshing. A number of upgrades should be considered such as - the addition of lifts to the first floor on both sides; - modernising the bathrooms; - improve room lighting and/or make it dimmable; - addition of air conditioning (I've mentioned this many times since at least 2012 ;)); - remove the separate parking charge; - review the quality of the bacon & sausages at breakfast & re-instate the fried bread; - increase the weekend hours of the leisure centre to enable guests to make use of the facilities.

Good check-in experience with Rebecca and it was lovely to see Anna again after a number of years. We'd requested a ground floor room and were allocated to an accessible room so there was no bath, but the shower cubicle was very spacious and looked to have been newly renovated. Liked the 80's party night which seemed to go down well generally and didn't impact noise wise on the rooms. Room was a good size with usual facilities such as large screen TV, tea & coffee making facilities and bathroom amenities - the room we had also had a mains USB A & USB C charging socket & a fridge. Bed was comfortable and plenty of pillows. Staff at breakfast were good and Elaine was excellent in ensuring we had everything we needed. Checkout was trouble free.

Stayed in April 2024

just think the breakfast is a little expensive.maybe a loyalty system

the rooms have always been nice,bed is very comfortable,had breakfast occasionly,bit expensive.

Stayed in April 2024

Unfortunately, the pillows were a bit hard for our liking. We also had a stained sofa bed in the room, along with a rusty sink in our bathroom.

We enjoyed our stay at this lovely hotel. We had dinner and breakfast here. They have a variety of dining options, restaurant, bar, and room service. The swimming pool was lovely and warm, and we enjoyed the use of the jacuzzi, steam room, and sauna. The bedrooms are very spacious. Also, it was lovely to see this is a dog friendly hotel.

Stayed in April 2024

Everything was good nothing to dislike.

Great staff & the restraunt was great with big portions

Stayed in April 2024

N/a

Clean environment

Stayed in March 2024

No bottled water in the rooms. You couldn’t leave a bedside light on without all the lights being in or off.

Lovely lounge and breakfast areas. With good choice for breakfast. Large rooms with very comfy beds.

Stayed in April 2024

breakfast could be better

nice facilities,‘helpful staff, very clean

Stayed in April 2024

Dirty mouldy window on the stairs (Cleanliness of the hotel)

Helpfull staff, solved our problem promptly. Thank you

Stayed in April 2024

The food is tasteless and cold. Pay attention to what your chefs are cooking.

Poor. Everything alright but Poor food both breakfast and dinner.

Stayed in April 2024

The food in the restaurant was mediocre

Location, very child friendly, swimming pool

Stayed in April 2024

Can’t think of anything Pool was too busy for us but that’s not hotels fault

Staff were professional and helpful . Room was fabulous . Hotel was great . Can not fault it . Deffo be back

Stayed in April 2024

Drinks over-priced especially compared to the trendy wedding venue we went to a short drive away.

Spacious double room 2 double beds. Good location for us. Breakfast good.

Stayed in April 2024

Pool and jacuzzi closed some of the time Noise from adjoining rooms.

Wrapped cheese sachets were poor. Breakfast was lukewarm. Supper was basic. Service friendly and professional.

Stayed in April 2024

Bizarre room three doublebeds set up , for single occupancy

Stayed in April 2024

The location as working at local hospitals

Stayed in April 2024

Not enough plug sockets in the room! No where to plug a hair dryer in near a mirror; no available socket near the desk to plug in laptop; No socket by the bed to plug in a phone overnight

Great hotel Excellent value for money

Stayed in April 2024

The pillows are quite hard we asked for softer ones which they gave us within 15 mins. One negative for me was I asked for an early check in if possible and knew there would be a £10 charge we got there before 1pm and was charged £25 bit cheeky really

Have stopped here a lot and the hotel is very good however no air conditioning

Stayed in April 2024

Breakfast was ok would have liked a bit more variety of hot Buffet always a bit dried up wherever I’ve stayed has been the same Gym was a bit limited on equipment And was very busy And due to work I missed the restaurant for evening meal had food from the bar which was ok however the starter came out with the main to which I was told “that’s what happens when you order from the bar”

Room was very nice and very big Shower was very good Clean Pool and spa was nice

Stayed in April 2024