Carrow Road, Norwich, NR1 1HU, United Kingdom
#11 of 31 hotels in Norwich
Guests' ChoiceBased on 2990 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
9.1
Value for money
8.1
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Jon
United KingdomNo fault of their own, but major building work being carried out during our stay.
The location and view from the room was excellent
Stayed in March 2024
Reviewed: April 29, 2024
Gemma
United KingdomN/a
One of our favourite hotels to visit. It’s such a cosy hotel and since redecorating it looks so good!
Stayed in April 2024
Reviewed: April 28, 2024
Thain
United KingdomClean and very comfortable
Stayed in April 2024
Reviewed: April 27, 2024
Sandra
United KingdomNothing
Breakfast bed and room was good
Stayed in March 2024
Reviewed: April 26, 2024
John
United KingdomI get that it’s because it’s next to the football stadium but the hotel was extremely overpriced especially as it was undergoing some renevation work
Breakfast was fantastic. Hotel was clean. Staff friendly and helpful
Stayed in March 2024
Reviewed: April 23, 2024
Asha
United KingdomWould have liked a handle near the bathtub as it was a bit difficult to get in and out of the bath. A longer bath mat would be safer too when getting out of the bath. A bigger bedside table would be good.
Very convenient location, clean and spacious room, friendly and helpful reception staff.
Stayed in April 2024
Reviewed: April 21, 2024
Bernard
United KingdomIt would be nice if magnifying mirrors were placed in all bathrooms for 'wet' shaving and applying make up, as not all personnel use electric shavers, or have good eyesight to apply via the main mirror. Also on the last morning of our stay the plug would not stay down in the basin in the bathroom, so unable to contain water, I'm sure this probably got sorted before the next guests arrived as we mentioned it to the reception desk on our departure.
Beds both very comfortable and a double each for my husband and I as requested
Stayed in April 2024
Reviewed: April 14, 2024
James
United KingdomClean and staff very helpful
Stayed in April 2024
Reviewed: April 14, 2024
Angela
United KingdomThe shower and bath were very poor.
Loved the room and size.
Stayed in April 2024
Reviewed: April 13, 2024
Sharon
United KingdomBed was fairly hard and had trouble with the shower temperature
It was near the centre
Stayed in April 2024
Reviewed: April 8, 2024
Keith
United States of AmericaGreat breakfast options
Stayed in April 2024
Reviewed: April 6, 2024
Doreen
United KingdomNot a lot!
Close to NCFC
Stayed in February 2024
Reviewed: April 4, 2024
Joanna
United KingdomGreat reception staff Lovely room , spacious and quiet.
Stayed in March 2024
Reviewed: April 3, 2024
Lorraine
United KingdomWe lost the football match apart from that brilliant.
From the minute we arrived at the Hotel, the girls on reception made us feel very welcome indeed and after finding out that we were Plymouth Argyle football fans staying at the hotel for that reason, we were well impressed with our room it was overlooking the Norwich pitch. Happy Days. The Hotel has recently had a refurbishment, location was excellent with plenty of restaurants and easy walking nearby. The staff were brilliant and so was the food. A great stay.
Stayed in March 2024
Reviewed: April 2, 2024
Sonia
United KingdomCleaning could be better
Lovely rooms
Stayed in April 2024
Reviewed: April 2, 2024
Gyllian
United KingdomStaff at front desk could have been more friendly. They listened to the concern we have over toilet not working well but their attitude showed they did not really care. This was a pity as otherwise hotel was very good.
Location was good for us. Breakfast was excellent with friendly staff in that area.
Stayed in April 2024
Reviewed: March 25, 2024
Andrew
United KingdomNo option for proper coffee.
Good breakfast, no rush, plenty of room. Hotel very clean.
Stayed in March 2024
Reviewed: March 25, 2024
Nsncy
United KingdomNot a dislike but a suggestion. I would like hot chocolate as an option in the room
The room was clean and comfortable. There were enough pillows!
Stayed in March 2024
Reviewed: March 24, 2024
Chris
United KingdomRoom was a little noisy On the top floor I could only guess the constant drone was a air con unit
Stayed in March 2024
Reviewed: March 23, 2024
Fiona
United KingdomOrdered a simple vegan sandwich. They didn’t have the brown bread nor the vegan ‘bacon’ nor simple vegetables. The chips weren’t cooked properly .. hard and the opposite of crispy however the bar manager was apologetic and decent!
Stayed in March 2024
Reviewed: March 21, 2024
G
United KingdomOverall good stay. Room clean. Bathroom with some mould on silicone and not perfectly drain bath unable to deal with 3 min Shower. I have been not allowed to eat external meals with my daughter at 2200 pm at ground floor lobby even that hotel could not provide they own meals. Not very welcome gesture. Beds are very comfy. Like always not everything was perfect.
Stayed in March 2024
Reviewed: March 19, 2024
Mark
United KingdomBathroom had some flower petals left on the side so the cleaning was not as good as it might have been , breakfast was basic with no vegetarian/vegan options for the hot food ( Last time we stayed they had vegetarian sausages this may have been because of the ongoing refit that was in progress , expensive price for the choice available
Comfortable room
Stayed in March 2024
Reviewed: March 17, 2024
Manyanani
United KingdomPrice
Friendly staff and near the train station
Stayed in February 2024
Reviewed: March 16, 2024
Neil
United KingdomThe bed is uncomfortable the room dated , there was a confrontation between guests at the check-in, which almost got out of hand.
The staff worked hard in a busy hotel, the breakfast has improved significantly since my stay the previous year. Food options in the vending were reasonable.
Stayed in March 2024
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