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Reviews of Hostel Alma

37 Folkestone Road, Dover, CT17 9RZ, United Kingdom

#8 of 8 hotels in Dover

Guests' Choice

Review Score

Based on 226 hostel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.4

  • Staff

    7.2

  • Value for money

    6.9

  • Free WiFi

    8.8

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Showing 76 - 100

  • Reviewed: August 27, 2023

    3.0
    As above
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    As above

    Petrol station opposite is very noisy all hours.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    1.0
    Absolutely awful
    • Leisure trip
    • Travelers with friends
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The shower didn’t have hot water and I still haven’t seen my 50 pound damages money which I was promised I would get back. I have called and messaged the owner many times and he is rude and disrespectful.

    Nothing

    Stayed in July 2023

  • Reviewed: August 9, 2023

    10
    Comfy bed, bike friendly.
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Guy was very nice. The owner also let me keep my bike in the cafe overnight. Cannot fault it! Would recommend.

    Stayed in August 2023

  • Reviewed: July 26, 2023

    3.0
    Very very very basic, and very very very expensive - save your dosh and go to travel or premier inn
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night

    It's a pretty poor example of a hostel. A hold on my credit card to cover potential damage - seriously!!! Very expensive for what it is (for comparison we stayed in motels in France and a hotel in Barcelona on the same trip that were cheaper but provided far, far better service and facilities). Stairs are borderline dangerous - narrow and very steep. Rooms are miniscule with barely enough room to get into bed. Beds were ok, but I think that's only because I was completely knackered after a very long drive. Least said about the bathroom the better - comical. So, it's a hostel, but these people are taking the mickey. I wouldn't stay here again even on my most slumming trips. But... the guy who let us in was friendly and helpful, so thanks for that at lest.

    Location - I needed to be near the port The proprietor (I guess) was friendly and welcoming and flexible about check in time. Not impressed that a £50 hold was placed on my credit card "in case of damage", but very pleased that the hold was removed on the same morning we left the place. The fact they place a "damage" hold on your card tells you everything you need to know about this place and the type of "guest" they are expecting to stay.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    4.0
    Total conman
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Taking 50 pounds more than agreed

    Private room and bathroom

    Stayed in June 2023

  • Reviewed: July 12, 2023

    10
    Very nice
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    As good as expected

    Stayed in July 2023

  • Reviewed: July 3, 2023

    3.0
    tHE FACILITY WAS VERY SMALL BUT ADEQUATE. hOWEVER, GETTING IN AND OUT OF THE BUILDING WAS VERY HARD
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights

    it was impossible to get in the front door with a suitcase! it took 2 people to try to maneuver the suitcase because the space inside the front door was so small that you had to carry the suitcase up a narrow and steep stairCaSE BEFORE YOU COULD CLOSE THE FRONT DOOR! tHE MANAGER WAS RUDE AND NOT HELPFUL AT ALL.

    great location, good communal kitchen

    Stayed in June 2023

  • Reviewed: June 29, 2023

    10
    I really enjoyed, I had no problems during my time there.
    • Leisure trip
    • Travelers with friends
    • Triple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very small and also the bathroom.

    The property was perfect for our purpose. Sleep and go out to explore the area. The kitchen was really authentic.

    Stayed in June 2023

  • Reviewed: June 22, 2023

    3.0
    Not war we was expecting to get.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very small we couldn’t moved around. That size wasn’t any near to double room which we paid for.Bathroom was tiny I couldn’t fit in there. There was no free parking for the visitors.

    Location of the hostel.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    1.0
    Crummy place.
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night

    The telephone receptionist told me with a heavy accent that if I booked on-line I'd get the room for £45 so I used Booking.com and it came in at £50. The receptionist then told me I should have used the hostel website and refused to refund me. So this is £5 worth of negative feedback.

    Stayed in June 2023

  • Reviewed: June 5, 2023

    10
    Exceptional
    • Couple
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The location was ideal bed's was comfortable the shared kitchen was handy would definitely stop again

    Stayed in June 2023

  • Reviewed: May 31, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    We arrived just after 10 pm and we are unable to access our room,we rang several times but nobody answered and we waited half an hour. we had to book another property. We contacted booking to have a refund but without success.

    Stayed in May 2023

  • Reviewed: May 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    No parking

    Good one night accommodation

    Stayed in May 2023

  • Reviewed: May 22, 2023

    4.0
    A disaster that is close to the train station.
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything from the person running it to the arctic climate inside the room. The window doesn’t serve as an insulation of sound or temperature. The bed was not comfy but bearable.

    Location was good-ish

    Stayed in May 2023

  • Reviewed: May 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The exterior of the hostel is uninviting, the carpets were not very clean.

    The accommodation was clean, the proprietor friendly and helpful, location very convenient.

    Stayed in May 2023

  • Reviewed: May 20, 2023

    1.0
    Never again
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    No heating, not hot water after 10am. Was woke at 2am by an alarm going off and couldn’t get back to sleep. Was chucked out at 10am cold and still very tired.

    The dining area to eat

    Stayed in May 2023

  • Reviewed: May 11, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Family Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    very smelly and damp hostel. Not recommended.

    Stayed in May 2023

  • Reviewed: May 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Great customer service

    Stayed in May 2023

  • Reviewed: April 29, 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night

    The fact that a deposit was taken without informing me beforehand. The room wall was damp and there was a smell of smoke that is never pleasant in a restricted space.

    Stayed in March 2023

  • Reviewed: April 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing was as expected.

    For the cheap price it was as expected Did what we needed... arrived late left early can't fault it! Would stay again

    Stayed in April 2023

  • Reviewed: April 1, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very small rooms and bed. Noisy location with the main road. No secure parking.

    Location.

    Stayed in March 2023

  • Reviewed: March 30, 2023

    10
    Trip to dover
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really, I personally have no problem with a bit off road noise, what was noticeable but not bad.

    The location was close to all I was required to get to. The staff were extremely helpful and pleasant to me, and the room may have been basic, but it was reflected in the price that was good for me.

    Stayed in March 2023

  • Reviewed: March 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is one small problem. when it rains, at least at the front of the building, rain drops off the roof in heavy drops and hits some flashing just under your window. The affect is like someone hammering on sheet metal all night. I was able to fix it by opening the window which deflected the rain, but that may make someone cold.

    A very workmanlike place, run by a clearly workmanlike proprietor. The bed was comfortable. The water was hot. The wifi worked. The place was clean. The place was quiet. The room was fine. Workmanlike, as I say. It was close to everything, but out of the way. I liked it

    Stayed in March 2023

  • Reviewed: March 22, 2023

    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Room was infested with flies. I mean everywhere, even in beds, room also had a foul smell. Something has obviously died somewhere. We tried to phone the owner but phone was off, so we left early.

    Close to ferry terminal

    Stayed in March 2023

  • Reviewed: March 21, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very dirty and damp

    Stayed in March 2023

Showing 76 - 100

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