Despite numerous emails and texts, we arrived at the property with no idea how to gain access. It was by chance a member of staff passed us and informed us where to pick up the keys.

Stayed in December 2021

tired furnishings/ furniture

location. lovely building. clean

Stayed in November 2021

I have no complaints about the property, but the way in which we were treated as guests was disappointing. Some time before our stay we were informed by the Kevin Apartments that due to ongoing works we needed to collect the keys for the apartment from a different hotel some distance away from where we were staying. On arrival at said alternative hotel we were informed that the works had been completed recently and that we needed to go back to the original hotel. On arrival at the hotel, we were surprised with the requirement of a “£300 preauthorisation payment”. At no point were we made aware of this requirement, and after challenging it while reading the check-in paperwork (which included the amount as being only £250) we were told that we could only pay £250, which was suspicious. We noted our frustration from the run-around we had been given, and miscommunication following that. The reply, rather than explaining the nature of the payment, was to say that they would lose their job if they didn’t take the payment and how difficult Covid had made things. Rather than apologise or accept responsibility for causing the disappointment, or articulate clearly about their policies, we were offered complimentary breakfasts. The customer service after this interaction was polite and friendly, but the confusion and disappointment which the initial conversation caused really soured the experience.

The property was easy to find, perfectly clean and well supplied with the expected utilities and equipment. It was full of period details as well as a lovely open plan kitchen and living room.

Stayed in September 2021

we had a problem with no heating/hot water which was sorted by the property but we had an early start so had to boil kettlesetc

great location

Stayed in December 2021

Nothing all good.

Location was excellent. The rooms were spacious and beds comfy. Would recommend.

Stayed in November 2021

Couple of times we had people knocking on door thinking we were hotel a few doors up !

Spacious apartment with everything you would need.

Stayed in October 2021

We had to collect our keys from their sister hotel which was either a taxi journey or 20min walk (with bags). They did not tell us this until it was too late so we couldn't cancel and rebook somewhere else. They also did not give any indication that this other hotel was so far away. We were arriving in Glasgow earlier than expected so went to the hotel to ask for the keys to leave our bag in the apartment as we had booked lunch. They refused even though the apartment was ready. We left our bags at this hotel and headed for lunch. We then had to get a taxi via the hotel to check in and collect our bags, check in was not a smooth process. The man at reception was extremely slow and did not care our taxi was waiting. We eventually got to the apartment half an hour later and an extra £20 down. They are now refusing to give me compensation for this extra money we had to spend. They also expected us tp do this trip again to check out the next morning even though the cleaner arrived at 11am. After refusing to come back to the hotel with the keys they eventually said to put through the letterbox. They need to invest in a key box so future guests do not have to put up with this.

It was clean.

Stayed in June 2021

A very bright light at the back of the property where the bedrooms were located was annoying all night.

Well located for West End. Friendly staff.

Stayed in October 2021

Overall the apartment was a mess and not what I expected. Plug for light in bedroom was broke, switch was cracked, window had crack with cello tape over it, scratch marks on walls , ceiling falling apart, weird smell, paint on door all chipped and patchy, phone in front foyer was smashed, when flushing the toilet the handle stayed down, living room table all warped with marks on it , other table leg was loose. This is all things we noticed within 20 minutes of arriving. I can’t believe how much we paid to stay at this apartment when this was the conditions. Took pictures of all things I named above to ensure we do not receive blame for any of it. Also I can’t believe there was a £250 damage deposit considering the state of the apartment as it looked like plenty of damage had been done beforehand.

Location was great , brilliant high ceilings , bed was comfy. Collection of the keys was easy.

Stayed in May 2021

There are no comments available for this review

Stayed in September 2021

There are no comments available for this review

Stayed in February 2022

There are no comments available for this review

Stayed in February 2022