Location and service was exceptional

Stayed in May 2024

Great facilities, pool

Stayed in April 2024

Bathrooms could do with being updated and modernised. They work fine and fit for use but I think other hotels have the upper hand with a more modern looking bathroom. The leonardo’s bathrooms are outdated black and white tiles etc but that’s personal taste I guess. Other people have made the same comments too. The member of staff who checked us into the hotel when we first arrived was very rude and blunt. We have stayed at this location 4 times now but if it was my first time it would’ve put me off returning. We had a complimentary breakfast courtesy of a manager due to some issues with our previous stay. The lady on the reception when checking in told me I was wrong about my booking etc. I had my confirmation email to prove what I was saying was correct and when I told her that I’d been in correspondence with Terry the manager prior to my booking regarding it she still insisted I was wrong. That was disappointing especially considering I was right, my booking I said I’d made was correct and that Terry had sorted and overseen it. Was disappointing to start the birthday celebrations off this way.

Booked for my girlfriend’s 30th birthday weekend. Breakfast is a full English buffet, cereal, salmon, cheeses, pastries, mini muffins, fresh fruit etc. such a wonderful feast and all fantastic quality items. Staff helpful and friendly.

Stayed in April 2024

Nothing

The location was ideal being near to the tube station and Tower Bridge. The hotel is lovely, very clean and welcoming.

Stayed in May 2024

The staff were excellent and looked after my every need. Location perfect for my work commitments. At the same time I explored the local area which is stepped in history. Food excellent. Bar and restaurant staff excellent. In fact all staff excelled at what I would expect 5*

Stayed in May 2024

Checking in we checked in on line but then we had to queue in a hot reception for over 10 mins as it was very busy so more check in desks needed.

The hotel is situated in London City facing London Tower the views are spectacular. It is also in walking distance of all The tube stations to get you all around london .

Stayed in April 2024

We were pleasantly surprised with an upgrade of our booking. We had an executive room, really spacious, especially for London standards. Clean, modern hotel, close to the tube station.

Stayed in April 2024

The hotel was a little bit overheated.

Super efficient, friendly and helpful staff.

Stayed in May 2024

Nothing of concern.

We traveled to London for insurance-related business and found the location very well situated and easy to get to our meetings during the day and in the evening. The hotel staff and facilities were great.

Stayed in April 2024

I should've stayed longer!

Loved everything about it. Amazing concierge, great reception, phenomenal view from the room. Very clean. Excellent location. Everybody was happy and pleased to help. Nothing was too much to ask for. Absolutely delighted. I have already recommended to friends and family.

Stayed in May 2024

The room is very nice and had a great view of tower bridge. I could not regulate the temperature in the room and when the aircon is turned ion its quite loud. the shower has great pressure but if you are any way restricted its quite a high bath to step into the tub for a shower.

Stayed in May 2024

Not enough beds around the pool. 5 beds for a hotel that did not acceptable

Perfect location

Stayed in May 2024

NA

Perfect location and beautiful hotel

Stayed in May 2024

It was all good

The location is great, hotel and staff fantastic

Stayed in May 2024

Pillows, bathroom was dated

Facilities, extras, treatment of us all, spoilt, breakfast, staff

Stayed in May 2024

Location was great, clean and staff were friendly

Stayed in May 2024

Fab! We loved it. The location was perfect and the staff were so polite and helpful. Definitely will be rebooking!

Stayed in May 2024

Nothing to dislike

The hotel was certainly the best i’ve stayed at in London. Amazing location and stunning views as well. Particularly impressed with Spa facilities.All staff were incredibly welcoming and friendly and a massive credit to the hotel.

Stayed in April 2024

The cost of breakfast for us for 2 nights would have been £160. Slightly too much in our opinion.

Pool facilities were great, room size and views were just what we wanted.

Stayed in May 2024

Hotel was beautiful & very clean. We were delighted to have a view of the Tower of London & Tower Bridge!

Stayed in May 2024

Nothing

Design/style , facilities and location

Stayed in March 2024

Really clean and gorgeous interior

Location was perfect not even a minute walk to tube station

Stayed in May 2024

NA.. everything was good

The staff were extremely nice and helpful!

Stayed in April 2024

Everything was great - from arrival to departure.

The executive room was clean, spacious, and had a great view.

Stayed in May 2024