Internet spasmodic could not send photos. Hot water pressure poor.

Well equipped, spacious

Stayed in May 2024

Nothing. Everything was perfect.

It’s quiet location and easy access to Bamburgh. Tastefully decorated and well equipped. Beautifully clean. Lovely shower room. Allocated parking in front of the property.

Stayed in May 2024

There is a required damage deposit scheme, and there's no option where you get 100% of your money back. This is contrary to the policy outlined on booking dot com, and it resulted in a stressful exchange where I was unwilling to pay extra to gain access to the property over and above the fees I paid on booking dot com.

Location is idyllic, quiet, and very close to Bamburgh. Less than 5-minute drive to the castle. Easy parking, excellent facilities, and well furnished space. Was very pleased with what we received for our stay.

Stayed in May 2024

The bathroom being downstairs and the bedroom upstairs. Awkward for trips to the bathrooom during the night. I was quite shocked to receive a request for insurance payments - either £25 (non-refundable) or an actual payment of £250 which they said would be refunded minus an "admin charge" of £10 if there was no damage to the cottage or its contents. This was not mentioned when I booked and the request arrived very close to the booking date and the last date after which free cancellation of the booking was not possible. It would have been difficult to find an alternative. I have never experienced this before on booking.com or any other booking and I have to say I resented it.

A lovely comfortable well-eqipped cottage in a beautiful setting.

Stayed in April 2024

Didn’t like having to pay £250 security deposit up front and having to wait for refund. I understand why it’s needed but never had to pay upfront before. Always just given card details in the past.

Lovely quiet location and very clean and comfortable, had everything we needed we to hand.

Stayed in March 2024

No heating in hall, so a bit chilly moving about the house, all other rooms nice a warm. Minor issue need more chopping boards as only one.

Location is in a quiet area with a couple of other holiday cottages.

Stayed in February 2024

The bathroom is downstairs , which was quite a trek if you needed the toilet in the night. An upstairs toilet would have been good. There is space in the bedroom for one as it is huge.

the cottage was clean and comfortable and furnished to a high standard. It had everything we needed. The robes were a nice touch and made it feel special. It is a short, easy drive into Bamburgh and conveniently placed to reach Lindisfarne and other places of interest.

Stayed in November 2023

No Wi-Fi and limited internet connection during our visit but there was a notice advising of this - good if you want to get away from everything. Have to have a vehicle as no shops/restaurants/cafes within walking distance - again, good if you want to get away from everything

Lovely quiet location. Cottage well furnished and decorated and very comfortable. Shower room excellent, helped by the underfloor heating. Comfortable bed and very spacious bedroom.

Stayed in October 2023

We arrived on a cold October evening and no heating was on! Two of the electric radiators wouldn't work and therefore no heating in the very cold upstairs bedroom. There were no instructions so we called customer services. After about three-four hours, the owner's mother attended to have a look, but couldn't get them to work! So we were left to sleep the night in a bitterly cold bedroom - No alternative (like a fan heater or another room) was offered. It transpired, there was a little hidden switch that had been switched off - You'd think the owner would have known or this has happened before! It states the WiFi is intermittent, due to the remote location. But the WiFi was zero - Throughout our four days stay, it never worked, even though we reset it a few times; A little remote with very few local amenities. Compulsory, expensive extra deposit/insurance and admin fee!!!

Nice, well presented cottage with all modern facilities; Good size rooms; Very clean; Comfortable, quality furnishings/bedding/towels; Easy location; Quiet countryside setting; Free parking; Warm and cosy once all the heating was working - See below!

Stayed in October 2023

Although expected, the internet speed was very patchy and t ties almost unusable.

Clean, tidy and comfortable. Lovely location.

Stayed in October 2023

Overpowering damp smell. Mould spores on the open brick work up the stairs. Cheap cutlery, no explanation on how to work heating. TV downstairs reception came and went as does WiFi. No details on nearest hospital shops etc. As often no WiFi or telephone this was difficult. Had to report cooker hood did not work.

The lounge bathroom bedroom were comfortable.

Stayed in September 2023

They took a £250 "damage deposit" off my credit card and won't refund it for around 5 days, until they've inspected the property and decided if they think we caused any damage. I can promise we didn't damage anything, and find this to be a highly unfair and annoying policy.

Beautifully quiet and remote, yet not far from Bamburgh and the sea.

Stayed in September 2023

No internet and very isolated

It was a very cosy cottage

Stayed in August 2023

Wi-fi was patchy and slow but I suspect this could well be the “norm” for the area.

Breakfast n/a. Location was quiet and relaxing and only a few minutes drive to Bamburgh.

Stayed in July 2023

There was a poor phone signal and WiFi not strong enough to use. It also needed a check list to tell you what all of the switches were for, The washing machine was in a separate building and we did not know that until we found it. The hot water runs very slowly so you need to wait a few minutes just to get enough water in a wash basin.

The rooms were spacious. Our Bed was comfortable.

Stayed in July 2023

This property definitely needs some wardrobes! We were basically living out of our suitcase for a week. Huge bedroom with no wardrobe space and a few little drawers.

It was a bit further out from the local towns than expected.

Stayed in June 2023

uncomfortable to sit outside due to being covered in sap from the overhanging tree.

it was very comfortable and a good location.

Stayed in May 2023

Communication with Host&Stay - ignored emails and questions unanswered despite reminding, generic emails sent repetitively, no reassurance given, explanation provided not accurate to circumstances of booking, had to phone to request code for the key lock as instructions not provided at the day of arrival - even though the company is aware of poor signal & WiFi at the premises - hence knowing instructions prior leaving for the destination is necessary. No clear information regarding damage deposit/insurance while booking via mobile, not included in booking policy. From an owner perspective - totally agree with deposit/insurance, from a visitor perspective - it should be transparent including access to a damage deposit policy prior committing to a booking. Shame as cottage is lovely.

Peaceful location, spacious, easy access, everything that you need is provided, complementary milk in the fridge, chirping birds are the bonus 😀

Stayed in May 2023

Wi-Fi could be stronger hot water pressure was low

very comfortable and spacious provided with all the essentials quiet kitchen with everything you need. bed was comfortable

Stayed in May 2023

dangerous toilet seat,kept slipping off.

very clean and cosy!

Stayed in May 2023

WiFi not great, but not a huge issue at all

The house was lovely and the location was beautiful.

Stayed in April 2023

The place was great and I would stay again. I was disappointed though with the host not being able to fix the Wi-Fi and advised the passwordWi-Fi was on a printed card which I knew it was except the Poppy Cottage Wi-Fi service did not show as available on the list of available Wi-Fi services on my devices.

Stayed in December 2022

We didn't realise until we had booked that it is run by a third party organisation called "Host and Stay." They ask for ID verification, which was fine, but you also have to pay a £250 deposit or take out accidental damage insurance for £25. Although they said that we didn't have to do this, I had lots of messages from them saying that if I didn't my booking may be cancelled, so in the end I just paid the £25 for the insurance. If it wasn't for this I would have scored the cottage 10 out of 10 as it was lovely!

A lovely cottage, an easy drive from Bamburgh and other beautiful places. Very clean, had everything we needed. Good for parking.

Stayed in November 2022

Internet connection was very poor, unable to use apps on tv. Lack of cleaning product for the kitchen & bathroom. A pair of tongs would be good whilst cooking. The grill did not heat up very well !!! Very uncomfortable sofa's. Lack outside lighting, it was very dark. Tourch light supplied did not work. Being a 4star rated accomindation there needs to be more attention to the cleaning of windows, frames & sills along with cleaning of cobwebs around door frames & doors. Top of the cooker hood requires cleaning (did that).

It was so peaceful, quiet with a sound of the running stream. Bed was very comfortable (took our own pillows),the hole cottage you was able to control the temperature room by room. Would very much like to book again & see the improvements taken up.

Stayed in October 2022