Bathroom wasn’t in the greatest condition could do with an update

Clean tidy nice staff

Stayed in May 2024

Room was very cold when I arrived, but didn't take long to work out the radiators and get it warmed up.

Large rooms (suite) with lots of space Great value for money. Lovely staff Wonderful breakfast

Stayed in March 2024

The so called large bed was 2 single beds together 🤷‍♂️😂

Was very reasonable and suited for 1 night

Stayed in February 2024

The room and bathroom hadn't been dusted in a long time. but the bed, toilet and shower was clean. The shower gel plunger didn't work so had to take the lid off

I was late to check in but all went smoothly. Breakfast was good and rooms are a good size

Stayed in April 2024

Spa & gym not open

Excellent choice for breakfast

Stayed in March 2024

Some of the finishings in the room needed to be tidied up better, toilet door was on a runner which didn't work well and tiling to the bathroom needed finishing off. Some noise from traffic outside main road if your a light sleeper. £25 extra charge on top of bill is held on bank card and gets taken out depending on services use in room like room service that we didn't know about will take around 3/5 working days to show back in account.

Room was spacious with separate living room area and bedroom. Comfy bed Hotel food at the evening was lovely.

Stayed in April 2024

Breakfast finished at 09:30 in the morning. No information was given about this on our arrival

Stayed in April 2024

Fixed Showerhead

Room Size & Quality

Stayed in April 2024

This question is not applicable - nothing to make comment over. Everything was really good 2nd time we stayed at this hotel in the last 5 weeks

Ideal location Only 7 mins to local pub only 15 mins in an Uber to Anfield. 20 mins to the centre of Liverpool

Stayed in April 2024

I didn’t like there was a £50 charge that the receptionist said it wouldn’t show on bank and it did. They said we could use this at the restaurant and would be released if not used. Didn’t understand the need for that tbh. Really far from city centre, spa and pool were closed. The room service wasn’t nice. Breakfast wasn’t included and was £15 each and was average, should’ve went into town.

Clean, rooms were big and bed was comfortable.

Stayed in March 2024

But far out from the centre but I knew that when booking. Outside was a bit rough and view from my window was into a load of skips but again, not a big deal.

Big, clean rooms. Quiet location.

Stayed in March 2024

Room was too hot. Reported this on day 2 and the manager sorted this out so night 2 was more comfortable. The next morning it was very hot again. No instructions on how to work the temperature control box.

Quiet, comfortable, spacious. Good quality breakfast

Stayed in March 2024

The health spa and lesuire facilities were closed

Really lovely area and clean and tidy plenty of room

Stayed in March 2024

The bath tub and shower head. The spa was not available to customers.

Big rooms and sitting area

Stayed in March 2024

The fact that it was right next to an industrial park, Lorrie’s were constantly banging throughout the night so didn’t have much of a sleep both nights I stayed. And the spa area was shut! Didn’t mention that online so that wasn’t great. I’d of liked to of used the facilities when finished my work.

Well the property itself inside was quite nice you can tell it’s been refurbished. Food was pretty decent and the carlsberg pilsner was 👌🏻

Stayed in March 2024

Could of been cleaned better ie dust , very little left in complementary shower gel

Size of room was great

Stayed in March 2024

It’s a little tired

Location great for city and the staff are all fantastic. So helpful and friendly

Stayed in March 2024

Nothing

Room was great Staff all very helpful & went out of there way to help

Stayed in March 2024

As the hotel was quiet, I arrived approx. 10pm and was waiting at reception, someone was in the back office and there was no way of getting their attention. I didn't want to be rude and shout out. The person was very friendly. Same for the bar, I came for a drink and there was no one around as they were cleaning out the back. Once they were there, they were friendly. The spa and pool were closed for refurb and this was not communicated until I arrived - I would have liked to have used, I assumed that the price was reflective of the closure of the spa.

The staff were friendly, the breakfast was nice and the hotel appeared to be quiet. Room was nice. I left my watch in the room, the communication and handling of it was good and when I arrived to collect it, the team member was fully aware and clarification of details were good.

Stayed in March 2024

My room on the whole was ok but I could tell it was still under some work and that more work was required to get it up to previous expectations

I have stayed at the Suites previously and prior to the past 2 years. Glad top be back as it is so close to my work location

Stayed in February 2024

Bed was a bit hard. No instructions on how to use the heating. But these are minor grumbles, overall I would recommend this hotel

Room was excellent value, brekfast and location good, staff very friendly. I will use this hotel next time i am in the area

Stayed in March 2024

took a while to check in

upgraded to twin room suite

Stayed in February 2024

Still minor issues following reopening,bathroom door not sliding,shower very hard to adjust to correct temperature and poor flow

Amount of space in room. Comfort of bed. Free upgrade to executive suites.

Stayed in February 2024

Nothing around it but not an issue

Spacious rooms Comfortable beds

Stayed in February 2024