Blackbrook Business Park, Blackbrook Park Avenue, Taunton, TA1 2PX, United Kingdom
#6 of 13 hotels in Taunton
Guests' ChoiceBased on 2515 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.7
Facilities
8.4
Staff
9.0
Value for money
8.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Judith
United KingdomWe were unable to get any hot water either in the shower or sink. Not even warm water available. Mentioned this at reception and apology given as they weren’t aware but too late for us as only staying one night.
Staff were very welcoming and reception and public areas were spotlessly clean. Bedroom was clean but carpet and sofa had stains noting too serious but quite noticeable.
Stayed in April 2024
Reviewed: April 25, 2024
Josephine
United KingdomCoffee and juice at breakfast
Breakfast was ok, the orange juice and apple juice were both equally horrible Coffee also did not taste nice The breakfast was ok
Stayed in April 2024
Reviewed: April 23, 2024
Jeff
United KingdomBed was uncomfortable
Located exactly where we wanted to stop for the night
Stayed in April 2024
Reviewed: April 23, 2024
Gerry
United KingdomReally helpful staff, room very comfortable
Stayed in April 2024
Reviewed: April 21, 2024
Jan
United KingdomBreakfast coffee machine not working properly and layout not that good
Location good
Stayed in April 2024
Reviewed: April 20, 2024
Saruchera
United KingdomNothing
Breakfast time
Stayed in April 2024
Reviewed: April 10, 2024
Patricia
United KingdomNothing
Nice Hotel , near to the Town , clean and comfortable , great breakfast too
Stayed in March 2024
Reviewed: April 7, 2024
Carl
United KingdomCharging us more than our first night, to extend our stay. A second night shouldn't be excessively more than the first night. The breakfast is bad. Bacon was rock hard. Sausages were inedible. The cold continental bits were nice though
Very clean, lovely beds and linen. Staff were fantastic
Stayed in April 2024
Reviewed: April 6, 2024
Robert
United KingdomNothing
. Breakfast was really good. The room had everything we needed. Staff were welcoming. Couldn't ask for more.
Stayed in April 2024
Reviewed: April 4, 2024
Emmalouise
United KingdomHad to pay £25 extra for the privilege to have our dog stay.
Dog friendly
Stayed in April 2024
Reviewed: April 2, 2024
Prakash
United KingdomWith extra bed, rooms get cramped
Cleanliness
Stayed in April 2024
Reviewed: April 1, 2024
Shirley
United KingdomFire alarm going off 2 nights, bit alarming
All good value for money, staff were super friendly
Stayed in April 2024
Reviewed: March 31, 2024
Gerry
United KingdomLack of variety at breakfast
Really helpful staff
Stayed in March 2024
Reviewed: March 29, 2024
Mary
United KingdomSpare bed took up too much room. Used tissue under bed.
OK
Stayed in March 2024
Reviewed: March 26, 2024
Gary
United KingdomLocation and comfort
Stayed in March 2024
Reviewed: March 26, 2024
Neil
United KingdomThe bed in the accessible room was very small and lead to a poor nights sleep. Breakfast was fairly basic with limited choice of food. No evening meal dining was available
Good location with plenty of parking. Room was clean and functional. Accessible features good and TV great. Modern hotel.
Stayed in March 2024
Reviewed: March 25, 2024
Tracey
United KingdomGreat location for our needs
Stayed in March 2024
Reviewed: March 25, 2024
Ann
United KingdomClose to M5
Stayed in March 2024
Reviewed: March 24, 2024
Sarah
United KingdomWould of been nice to be able to have dinner or room service but they couldn’t do food as they were short staffed there was a restaurant on the site though which helped.
It’s a great dog friendly hotel and a great location
Stayed in March 2024
Reviewed: March 23, 2024
Grace
United KingdomRooms were not as clean as I would have liked. The first room we were put 8n smelled strongly of smoke so we were relocated to another ground floor room that was more suitable and a bit cleaner. We still felt that the room was not up to standard cleanliness wise. No eggs for breakfast or tomatoes.
Location was superb
Stayed in March 2024
Reviewed: March 21, 2024
Kevin
United KingdomEverything was very good
The whole experience was very good.
Stayed in March 2024
Reviewed: March 19, 2024
Elizabeth
United KingdomAccessibility off the motorway. Excellent accessibility with our dog into the garden.
Stayed in March 2024
Reviewed: March 18, 2024
Smith
United KingdomBreakfast was crowded, poorly stocked and tables not cleaned efficiently. Staff were stretched in my opinion. This lead to poor customer service. I don't believe this was the fault of the team. I think a better system could be implemented. I would like to add that I understand it was a busy breakfast and the team did the best they could.
Everything apart from breakfast. The check in staff and the cleanliness. They even gave my children balloons. Very helpful and attentive. Will definitely stay again.
Stayed in March 2024
Reviewed: March 16, 2024
Patricia
United KingdomHad to wait for sausage bacon to be brought out despite it being 7.15 and quite
Stayed in March 2024
Hoi An, Vietnam
Sidari, Greece
Taitung City, Taiwan
Ovalle, Chile
Montepulciano, Italy
Pisa, Italy
Karaburun, Turkey
Rovinj, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content