Had to go up a staircase then 2 corridors and another staircase and another corridor to get to my room and I was left to find it myself. Parts of the building were not very clean ie stairs and windows. My room was at the rear and they started banging and crashing out there about 5am and woke me up

Lovely location and beautiful building

Stayed in July 2023

Little things like empty shampoo bottles that were fixed to the wall had been left. Bizarre shower curtain on other side of bath but just meant once wet, would actually stick to you. I get its there for privacy as the window in the bathroom looked onto more of the property

The bed was super comfortable, rather luckily had the whole thing to myself. The breakfast was rather tasty

Stayed in July 2023

No Air Conditioning!

On the expensive side, breafast was ok.

Stayed in June 2023

The staff were friendly and helpful. The bed was unbelievably comfy. Would recommend a stay here to others.

Stayed in July 2023

Staff very young and inexperienced

Nice but would not visit again

Stayed in June 2023

I had a large room with a wide double bed, which was very comfortable. There was no noise from other guests even though my room was above the bar area. The breakfast was self service and was very good. I would stay at the hotel again in the future.

Stayed in July 2023

No specific complaints - have given a boosted score taking into account low rate paid. I know my colleague paid much more.

Good basics, though in my particular case I got the somewhat tired and rather strange accessible bathroom. Lovely surroundings, helpful staff, plenty of parking, plus a charming garden area I really thought was nice. Restaurant looked really cosy though I did not use it myself. Wifi is ok too.

Stayed in July 2023

Friendly staff excellent rooms. Will book again.

Stayed in July 2023

Rooms very hot, no air con working but a fan was provided.

Staff very welcoming and friendly, good sized rooms and lovely breakfast,

Stayed in July 2023

-

Location good, rooms good & great value for money.

Stayed in July 2023

Things I was not happy with: - couldn’t lock the room door (lock refused to turn) but there was a chain on the door which I used - I would have loved to see more wall sockets (this is a problem in most hotels though!) - I paid for breakfast at check in but this wasn’t updated in the system so I had to explain to the restaurant staff on two occasions that I have paid (the staff were very pleasant though, so no complaints!) I am sure these issues could have been rectified if I mentioned them to the reception, but I didn’t feel there was a need for that.

We had a lovely stay at The Casa hotel. The bed was a great size and we slept very well. The staff were friendly. The room was a very good size. The hotel was in a great location for us, we went to Legoland and it was only 30mins drive to the hotel. The town itself is nice as well and is a short walk away (15min walk through the woods behind the hotel). We also had breakfast which was good - the choice of breakfast was cooked breakfast (full English), toast, jam, yoghurt, choice of cereal, tea, coffee and juice. Our room was serviced every day which was a lovely touch (this isn’t always done in smaller hotels!)

Stayed in July 2023

- The communication/emails after booking was too much. - With a toddler, they placed us in what seemed like the basement with three flights of stairs and 3/4 corridors. The receptionist said "it's just straight ahead"... And unfortunately another customer decided to stand by the fire exit and smoke repeatedly. We couldn't avoid this and although not entirely the hotel's fault, maybe alarm the doors. - The room door did not lock securely. - The kettle was disgusting, they took it and "cleaned" it and it was rusty. Coffee is important to a single parent!

The location was good for the purpose of our stay.

Stayed in July 2023

Room very dated, needs modernisation, although price dictates this.

Staff efficient and friendly. Good choice for breakfast and good value. Location ideal for connection to motorway.

Stayed in June 2023

A hot shower.

Incredibly friendly staff, great location but showers were cold.

Stayed in July 2023

Nothing. Good breakfast and very convenient for our purposes

A lot bigger than I expected, but clean, although a little tired in places.

Stayed in July 2023

The path leading up to the carpark had no lighting, and the ground was uneven. There was an accident the night I stayed, someone fell while walking to the carpark, this might not have happened had there been adequate lighting.

The room was nice, a little concerned that the table for the kettle was wobbly.

Stayed in July 2023

Lovely hotel, I didn't eat dinner in the restaurant - but it was busy ... and that was a Tuesday night ! Everyone was really friendly.

Stayed in June 2023

This was the upgraded ‘Executive room’ So it had air con (Not working) and 1 small window that just opened a slither. Too hot to sleep properly even with fan on. Seating area was a chair stuck under a ceiling eve. Cracked tile in bathroom floor and awful toilet oaper., Only 1 bedside light and no light over desk/tea coffee area - only 4 milk and no biscuits! Not an executive room by any stretch. We won’t be back.

Late manned reception. Room was small but clean with a comfortable bed, Nice toiletries, good shower and cheap.

Stayed in July 2023

Air conditioning in our bedroom was inefficient. The hotel layout was unclear and in check in we were only told 'your room is upstairs' .

Food was good. Room was well equipped, but tired. Bed was comfy.

Stayed in June 2023

The rooms were accessed by stairs and there was some confusion as to where the bedrooms actually were.

The bed was very comfortable. The room was somewhat on the small side but perfectly acceptable.

Stayed in June 2023

noise at a conference

Stayed in June 2023

Breakfast was ok, but the scrambled egg was a bit chewy.

Room 12 was perfect for me - in a shady area so not too hot in this rather warm weather.

Stayed in June 2023

location is away from town but good value considering the alternatives.

really good simple hotel, with a super friendly bar. easy parking and nice clean rooms

Stayed in May 2023

it was all acceptable

convenient off the M3

Stayed in June 2023

Didn’t inform us of wedding that had extremely Loud music till 12 at night. No soap in any of the dispensers and the beds were rock hard with terrible pillows. Cupboard fell apart when we tried to open it. And the key card holder fell off when inserting.

Bar staff were very funny and friendly. Free parking was nice.

Stayed in June 2023