30 West Hill Rd, West Cliff, Bournemouth, BH2 5PH, United Kingdom
#26 of 69 hotels in Bournemouth
Guests' ChoiceBased on 2277 hotel reviews
7.8Cleanliness
8.3
Comfort
8.2
Location
8.6
Facilities
8.1
Staff
8.9
Value for money
7.4
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Chloe
United KingdomThere was no hand wash in the room, only a bar of soap, would have preferred full hand wash. No instructions came with air con system. Lift was very small when having suitcases and bags. Bar inside very expensive!
Property was clean, room was very spacious and light. All facilities inside the room lovely
Stayed in April 2024
Reviewed: April 21, 2024
Jeanette
United KingdomNo negatives really
Good location, easy to park, very welcoming. Nice clean room with comfortable beds, plenty of hot water in the shower. Excellent swimming pool and spa. Staff were friendly and helpful, nothing too much trouble. Breakfast was good quality and had plenty of choice. Very good value for money.
Stayed in April 2024
Reviewed: April 18, 2024
Andrzej
United KingdomForgetful service in the bat/restaurant area, breakfast should be a bit upgraded.
Location, spa and swimming pool
Stayed in March 2024
Reviewed: April 18, 2024
Scott
United KingdomNot really a issue but the air con was leaking in the night other than that was a perfect stay and lovely weekend and beautiful spa treatments
Location is perfect, friendly staff
Stayed in April 2024
Reviewed: April 18, 2024
S
United KingdomParking cannot be reserved. First come, first serve.
10 min walk to the beach, room clean, bed comfortable. Staff all very friendly, welcoming and extremely efficient . Special thanks to Kevin who resolved an issue promptly. SPA relaxing and very clean. Breakfast lovely. - large selection of hot and cold food. Would definately stay again.
Stayed in April 2024
Reviewed: April 15, 2024
Phil
United KingdomNothing
Very well presented everything provide and more.
Stayed in April 2024
Reviewed: April 14, 2024
Kevin
United KingdomBed far too hard, parking expensive and difficult to obtain
Location, clean room, helpful staff
Stayed in March 2024
Reviewed: April 12, 2024
Gail
United KingdomDecor a little tired in places, but nothing horrendous.
Excellent customer service stood out - all the staff were friendly and welcoming. Even the builders on the top floor were very polite!
Stayed in March 2024
Reviewed: April 10, 2024
Simon
United KingdomBreakfast was a little basic and luke warm. There were workmen on the floor below.
Excellent evening meal. Staff were really attentive and professional.
Stayed in April 2024
Reviewed: April 9, 2024
Angela
United KingdomVery out dated, lots of areas that need a makeover, obvious signs of holes in ceilings and wet patches. Old shower that just runs from the bath taps! Didn't feel safe standing in the bath, very small slippery.
Spa facilities
Stayed in April 2024
Reviewed: April 9, 2024
Alan
United KingdomCar parking needs reorganising
As we have stayed in Hotel for over 37 years and have seen lots of changes, however the Staff are the main reason for us returning
Stayed in April 2024
Reviewed: April 9, 2024
Steven
United KingdomSome parts looked a little rough, entrance to the pool, ceiling tiles in the pool area, gym was old.
Nice location, really friendly staff. Nice spa but a little out dated
Stayed in April 2024
Reviewed: April 9, 2024
Julie
United Kingdomgreat breakfast , loads off choice.
Stayed in April 2024
Reviewed: April 4, 2024
Patricia
United KingdomEvening meals were poor
Staff
Stayed in March 2024
Reviewed: April 1, 2024
Sarah
United KingdomHaving to Pay for parking when paying for a room. The bar was empty, lack of atmosphere and not comfortable. Room was tired looking and hotel overall appeared tired. Rubbish left outside room, bird all over windows, spider webs everywhere and generally worn. Bathroom cupboard falling apart. Breakfast cold.
Close to the beach
Stayed in April 2024
Reviewed: March 28, 2024
David
United KingdomNoisy floorboards meant we were woken regularly through the night and early morning
Very friendly staff
Stayed in March 2024
Reviewed: March 27, 2024
Johnson
United KingdomIovely approachable, friendly staff. Excellent amenities. The hotel is a short walk to the BIC.
Stayed in March 2024
Reviewed: March 23, 2024
Sarah
United KingdomClean comfortable, excellent location few minutes from the Bea h. Quality breakfast. All staff were friendly and helpful. Swimming pool facilities good. 2nd time here and will return.
Stayed in March 2024
Reviewed: March 20, 2024
Colin
United KingdomNoisy AC
Location
Stayed in February 2024
Reviewed: March 18, 2024
Carly
United KingdomThe swimming pool and spa was very good
Stayed in March 2024
Reviewed: March 17, 2024
Karen
United KingdomBathroom had a shower above bath - a separate shower would have been preferrable. Bathroom blind did not work so one was down all the time. Need a bright light available on dressing table for doing make up. Breakfast advertised as having continental options (meat/cheese) but none were available. Restaurant menu was good.
Quiet location. Comfortable. Lots of storage space for clotehs etc. Lovely fires to sit by for drinks (tea/coffee or in the evening). Spa was good.
Stayed in February 2024
Reviewed: March 16, 2024
Roxy
United KingdomEmpty used water bottle left in the sink Mattress could do with renewing in room 30 Gluten free sausage at breakfast still pink uncooked
Stayed in March 2024
Reviewed: March 16, 2024
Anthony
United KingdomOnly downside after 9pm when restaurants closed. To order from room service was a complete nightmare, gave up in the end. Went to local store around corner.
Hotel and epically staff were excellent. Breakfast excellent.
Stayed in March 2024
Reviewed: March 15, 2024
Julie
United KingdomNice big bed Walk in shower
Stayed in March 2024
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