Norfolk Square, Westminster Borough, London, W2 1RS, United Kingdom
#905 of 1,005 hotels in London
Guests' ChoiceBased on 557 hotel reviews
6.1Cleanliness
6.4
Comfort
6.3
Location
8.8
Facilities
6.0
Staff
8.2
Value for money
6.4
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Dan
United KingdomThe room was basic and a bit cold. There were stains on some of the bed linen and on the bed Duvan.
Great location and very nice, helpful and friendly staff. tithe shower was clean and worked fine.
Stayed in April 2024
Reviewed: April 13, 2024
Becker
GermanyNo window in the room. No hangers or any possibility to put clothes.
Great location. Very friendly staff.
Stayed in April 2024
Reviewed: April 9, 2024
Liam
United KingdomThick duvets made it uncomfortable to sleep.
Clean throughout
Stayed in April 2024
Reviewed: April 7, 2024
Natalia
United KingdomOne pillow per person could be more.
Room was clean everyday. We enjoyed our stay for a money we did not expected much but we were surprised
Stayed in April 2024
Reviewed: April 6, 2024
James
United KingdomNoisy from the underground trains
Good location
Stayed in April 2024
Reviewed: April 2, 2024
Underwood
United KingdomThe basement rooms are over the top of the underground station. Trains vibrating the window and room furniture every 20 mins.
Great staff, good location.
Stayed in March 2024
Reviewed: March 20, 2024
James
United KingdomRoom was too warm, was also on main noisy road so I couldn't open window, next door were vey loud/
it was close to Paddington Station
Stayed in February 2024
Reviewed: March 15, 2024
Helen
AustraliaShower suitable only for a small person
Convenient
Stayed in March 2024
Reviewed: March 12, 2024
Annika
AustraliaBed and pillows were very uncomfortable
The location was great, next to pubs and train/metro stations. Staff were also friendly and helpful.
Stayed in March 2024
Reviewed: March 4, 2024
Robert
United KingdomYou have to be warned that the Underground rumbles beneath you during the day, but that's part of the charm. It's completely quiet during the night, which is what matters. The 'breakfast' was the sort you'd get at a youth hostel in the 70s, so that might be a surprise to the soy-latte-&-gluten-free-biscuit set, but again, welcome to reality. Absolutely fine and for me, downright nostalgic.
This is not a four-star hotel. You'd be an idiot to think so. However my wife and I, both in our sixties, remember a time when people didn't expect chocolate mints on their pillows. It's a two-minute walk from Paddington on a quiet street, and yes it's a bit shabby but it's clean, tidy, and the staff are lovely. Plus it's cheap. For London, very.
Stayed in February 2024
Reviewed: January 12, 2024
Stephen
NetherlandsBreakfast was very basic. Continental breakfast served on a plastic tray. No cutlery or plates. We had breakfast at a local cafe instead.
Stayed in January 2024
Reviewed: January 9, 2024
Karen
United KingdomThe window view showed on the advert was definitely not what we had in the basement of the building. It looked into the pipes & rubbish of other surrounding buildings. 3 double beds in 1 room???. The 'continental breakfast' was served in a plastic basket in a paper bag. Definitely did not live up to what was advertised.
Close to the station Sheets & towles were clean.
Stayed in December 2023
Reviewed: December 16, 2023
Half_italianxd
MaltaShower valve system should be replaced with a modern one since it took me a couple of minutes to get the right water temperature. Beds a bit uncomfortable.
Very good location, few minutes away from underground tube station and some restaurants nearby. Very helpful staff who immediately changed electrical kettle which was faulty and TV fixed right away.
Stayed in December 2023
Reviewed: December 14, 2023
Glazie
United KingdomAwful Drain smells coming from bathroom
Location and balcony.
Stayed in December 2023
Reviewed: November 10, 2023
Martha
United States of AmericaLight over bed didn’t work no fan for ventilation noisy tube or train rattling windows till midnight and starting at 6:00 am
Breakfast was good for a continental breakfast
Stayed in November 2023
Reviewed: November 5, 2023
Horner
United KingdomThe size of rooms and breakfast
The hotel was OK but could have made bit more clarity about breakfast wasn't notified about it been in your room there was 4 of us and no wear fir us all to sit and not much choice not even asked what we would like so 2 people in part could eat was allergic to some stuff and when asked for something different says didn't have
Stayed in November 2023
Reviewed: November 5, 2023
Anthony
FranceBreakfast, room size, beds, no lift.
Well located.
Stayed in November 2023
Reviewed: October 12, 2023
Robert
AustraliaNoise from the trains Room was very small
Booked at very short notice
Stayed in October 2023
Reviewed: September 29, 2023
Subin
IrelandThey new answered to the call that we made before the stay, gave us room in the 4th floor and that was unfair, we had huge luggage so we were not happy enough. Moreover the wifi support was so poor. the positive side its only the location.
Stayed in September 2023
Reviewed: September 27, 2023
Sharmaine
United States of AmericaDidn’t realize that there are no elevator and the room was on the top 4th floor. The tv went out the next day and no one could get it back on. The breakfast could be better. It’s just rolls, jelly butter and yogurt and if you want tea or coffee you have to use the electric kettle in your room. Also the refrigerator is not working in room #21. Needs replacing . Also to reach the reception you have to call from your cellphone the hotel number and wait for someone to answer because there’s no phone in the room and if you’re on the top floor you’re not walking all the way down to walk back up. Out of breath.
the receptionist allowed us to check in before the time and help bring up the suitcases.. The area and closeness to the tube-Paddington is great.
Stayed in September 2023
Reviewed: September 26, 2023
Alice
RwandaThe room and bathroom size.
Room was very small for 4 person, the bathroom is too small especially the shower cabinet. The carpet from entrance is very old, bad impression from entrance. The hotel should have a nice and safe room for customers when they want to leave theirs luggages after check out.
Stayed in September 2023
Reviewed: September 18, 2023
Marco
Costa RicaWe were four people in a veryyyyyyyyyyyy small room, when I say small is tiny for four people.
Breakfast was ok, location is perfect, many restaurants around
Stayed in September 2023
Reviewed: September 17, 2023
Rebecca
United KingdomCleanliness below standard, place needs a refurb, very dated
Location and host was fantastic - breakfast a lovely touch. We checked in after midnight which was handy
Stayed in September 2023
Reviewed: September 15, 2023
Kelley
United States of AmericaPicked this hotel as it advertised parking which it did not. Bathroom smelled, beds lumpy. Staff friendly and helpful. Super location easy to get on buses.
Location
Stayed in September 2023
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