We didn’t get one good nights sleep as the road and local pubs extremely noisy plus the room was very hot

Breakfast, facilities were excellent and staff were all friendly

Stayed in August 2021

The parking. Wish there was a bigger and more accessible car park with guaranteed parking.

The hotel facilities and staff.

Stayed in August 2021

A bit old fashioned,very busy roads around and you can hear everything around. They have night club opposite hotel so on the weekend was very busy and in the night I can hear fight outside and etc…

King size bed was very comfortable, swimming pool, sauna, jacuzzi and gym was very good. The restaurant is okey, but not the best menu, coffee was nice, breakfast is okey. Stuff is friendly and helpful!

Stayed in August 2021

Could have used a chest of drawers as a family room for 5 nights we did struggle with just 1 wardrobe. Cleaned ok but had to ask quite a few times for replenishment of tea and toilet rolls, although always replaced within the hour. Shame about the lack of biscuits.

The breakfast was adequate, room size was lovely.

Stayed in August 2021

Shower did not work properly, taps in the bathroom were wobbly and our room was in need of a lick of paint.

It is central to the pubs cafes and shops. It was clean and the staff were very friendly and helpful.

Stayed in August 2021

Mattress very hard Pillows lumpy and hard Breakfast hot buffet was lukewarm at best Slow serving coffee and toast for breajfast

hotel very clean Staff very friendly and helpful We had a radiator problem in our room which was resolved with the manager the next day by the manager and day rate refunded

Stayed in August 2021

Advertised parking was practically none-existant and the few spaces available were very small.

The breakfast was good, but a lot of the items on the menu were either unavailable, or not mentioned by the staff. The bistro food was of a high quality and the staff in the bistro were exceptional. The swimming pool and facilities were great.

Stayed in July 2021

Limited access to spa due to pre-booking requirements, robes/towels not in room on arrival but quickly resolved. Bed is a basic double and a little too small for us but, overall, great place to stay.

Nice friendly staff, food superb, drinks well priced and a view of Scotland from the bedroom window.

Stayed in June 2021

Hotel was a pleasant surprise - nicely decorated and comfortable

Stayed in July 2021

It was too hot in the room and the fan provided was not powerful enough so we bought another fan still not able to sleep. Can’t imagine how uncomfortable it would be when temperatures are high

Stayed in June 2021

Breakfast took a very long time.

Lovely hotel, with lovely reception staff.

Stayed in July 2021

Room could have been better, wallpaper in bathroom tired

Restaurant really good food

Stayed in July 2021

Single rooms was a bit small ,no big size window to open, room got a bit to hot.

Breakfast good, service very good. Location very good.

Stayed in July 2021

Parking at both zones was often full, leaving us to have to seek alternative locations, not ideal if you are travelling often, or have difficulty walking. Too few vegan options on the menus, more variety would be nice. Lack of minifridge in the room; would be ideal for wines and drinks. Keycards for room entry didn't work consistently, one failed without having it near any devices such as phones. Keycode entry system into the hotel after hours could cause issues, remembering after a few drinks or those with poor memory may struggle, although a night porter is on site.

Staff were very friendly and helpful. Restaurant was very good, excellent food and drinks. Clean and tidy hotel, nothing was dirty or out of place. Great facilities! Very comfortable beds, great shower and nice quality consumables such as soaps and washes. Would stay again!

Stayed in June 2021

Don't let this put you off stopping there but it was a little bit tired, not dirty just been around a while. Logistically its excellent for business and I will stay again.

The food in the restaurant was superb! Breakfast was lovely.

Stayed in June 2021

My bedroom was over looking the road and taxis rank. Was very noisy. Well into the early hours of the morning.

Clean and modern

Stayed in June 2021

Not really the hotels fault but the pool booking system didn't seem to be working it was booked up do we couldn't swim, but only once did we see people in. We didn't pre book as we didn't know what we were doing when. Maybe a first come first served would be better as the hotel can't really help it if people don't show up.

Nice hotel very central so is a bit noisy. Staff friendly. Nice touches in the rooms.

Stayed in June 2021

Staff in restaurant were poor. The food was not as described in the menu and we missed desert and was told rives’s our fault. Absolutely shocking. Everywhere else we yet was very helpful and informative

Rooms are comfortable and the receptionist was helpful and polite

Stayed in May 2021

The bathrooms are a bit tried and parking a bit awkward

Had a nice size room with big double bed, Staff were very friendly and could not do enough for us.

Stayed in June 2021

I found a hair in the scramled egg at breakfast , discretely pointed it out and got no apology from the restaurant staff .

The reception staff were very helpful and welcoming and the pool was great . Location was good too .

Stayed in June 2021

Breakfast was lacking items and the pancakes were not worth £13 they charge for breakfast

Nice hotel and spa was good

Stayed in June 2021

The room was noisy from other guests, there was insufficient parking and the pool and leisure facilities were unavailable due to be being booked out. We booked the hotel due to the presence of the leisure facilities and on arrival found that there were no spare bookings throughout our 3 day stay.

The restaurant and bar were good and the staff helpful and nice. Really enjoyed the food. The room was well enough equipped and shower was good.

Stayed in June 2021

No sound dampening in the rooms so you hear every sound from the adjacent rooms and corridors

The location was great - right in the town centre and a convenient drive to Keswick, Maryport & Allonby

Stayed in May 2021

Really comfortable bed, extremely clean everywhere and super nice customer service. Well done guys! And thank you so much.

Stayed in May 2024

Everything

Nothing

Stayed in May 2024