I didn't think it was 4 star, its OK, perfectly fine just maybe bit tired. Good bit out from Derry centre. Table lamps didn't work but changed room no problem.

Food in restaurant was really lovely

Stayed in May 2024

Room was cold. Reception whilst helpful, we felt wasn't welcoming.

The food was amazing! Beds lovely and comfortable

Stayed in April 2024

The decor was a bit run down and dated in the reception and staircases

Stayed in April 2024

Decking out the double doors of room was run down and could do with a bit of tlc

Breakfast was okay.. Dinner was superb!! Staff where very pleasant and professional

Stayed in March 2024

Staff very friendly, rooms comfortable

Stayed in April 2024

No elevator and I was just after surgery and had crutches so had to walk un a flight of stairs to get to my room which wasn't the nicest and also the room was very cold. Couldn't turn on the radiator so because of that very little warm water but very luke warm water.

The staff were nice and hotel looked lovely

Stayed in April 2024

The cleanliness and facilities. The quality of the food was excellent in the evening at their restaurant. Compliments to the chef. Reception staff were lovely. The restaurant staff I could not complement. They were professional, but certainly not friendly or polite in attitude. The breakfast facilities were late to open and were very unprepared. Staff at breakfast were more affable.

Stayed in April 2024

No lift.

Friendly staff and clean room.

Stayed in April 2024

Lots of young children making mess everywhere (which can’t be helped by property I understand) Children running the floors until around 1am then back up at 6am. Disturbed sleep.

We have stayed previously and love the location, it’s just out of the city so handy if you want to drive in but out of the way of the hassle and bustle

Stayed in April 2024

No locks on ground floor room windows

Excellent service and good selection of breakfast choices.

Stayed in March 2024

Room

Stayed in March 2024

Pool in the temperature a little bit cold (travelling with a 2-year-old). A 40-minute wait for dinner on Saturday night.

The room was excellent, very comfy beds. The spa was nice. The staff were very accomodating.

Stayed in March 2024

Bathroom tiny

Food was lovely for breakfast&good choices,all staff were friendly and welcoming both at reception and in bar and at breakfast time. Rooms were clean,spacious and comfortable.

Stayed in March 2024

Grumpy breakfast staff

Beds very comfy.

Stayed in March 2024

A little too far from city centre

Hotel was clean, staff excellent.

Stayed in March 2024

Rooms are basic with outdated deco. Bathrooms have seen better days. Very small half baths and shower head pernamently fixed to the wall is not a great option for 6ft tall man or a woman with long hair. Pool, steam room and sauna in need of refurbishment. Very warn down and looked dirty in some places but poor maintenance will be the major factor here.

Friendly restaurant and bar staff. Always there to assist and have a little banter. Night manager and and spa/pool teams were great to interact with.

Stayed in February 2024

Room cold had to ask for heat put on

Dinner and breakfast

Stayed in February 2024

Location is a bit far from town and only convenient to get to if you had a car. The in house restaurant was ok for food.

The hotel was wonderful, room was modern and spacious. Staff were really friendly and helpful. The pool, gym, sauna, steam room were free to use, spa costs additional. The pool was bigger than we expected and it was fantastic for a quick swim.

Stayed in February 2024

Staff were all lovely and helpful Food was amazing, dinner and breakfast Loved use of the pool etc Room was great

Stayed in February 2024

Breakfast on Sunday morning was a disaster. Constant queues at welcome area. Not enough staff. Hot plate far too small. Forever a queue waiting on plates and food to arrive. One particular staff, although whilst under pressure didn’t handle kids well around hot plate, was very rude. As per lots having to wait for plates. Then having to wait again for eggs etc. a bigger hot plate holding more food would simplify everything. Most staff were busy constantly trying to restock the hot plate !!!! Couldn’t clear tables or reset for next people. Was shown to the only clear table left which still had no cups or cutlery etc.

Good facilities. Very good dinner on Saturday evening. Plenty of attentive staff. Food excellent.

Stayed in February 2024

Most of the staff were very nice. But me and my husband wanted to explore so we went in the spa room which the staff member was quick to throw us out. We later seen her down at the pool area and she seemed nice cause the boss was there. The rest of the staff were amazing and couldn't do enough

The place is a very nice place

Stayed in February 2024

It is out of town but I knew that in advance to be fair. Parts are a bit dated but it was very clean

Having read the reviews I was a bit unsure but I really liked the place. The staff were really good especially the young guy on reception Ryan? who went the extra mile. The food was really nice and lots of choice both at dinner and breakfast. I used the gym which was large and well equipped

Stayed in February 2024

Location...too far out of town

Bedroom very well decorated, warm and comfortable. Excellent dinner. Staff v friendly. Good facilities

Stayed in February 2024

Menu at restaurant wasn't great

Stayed in January 2024