Beachhouse restaurant service could be improved

Everything was great

Stayed in May 2024

Some signage (discreet) to the property from the main road would have helped.

A wonderful oasis away from the hassle and bustle of much of tourist land. Calm. Friendly but efficient staff. Attractive architecture and plantings.

Stayed in May 2024

Honestly, nothing bad to say !!

Service: Exceptional and warm-hearted staff ensured an unforgettable stay. Concierge Marina & Sophia are 100% Cuisine: Fresh and locally inspired flavors, elevating every meal. From the breakfast buffet, to the lunch delivered on the beach and the restaurant Enino, everything was good, even the room service. Ambiance: Tranquil oasis blending poolside serenity and beachfront beauty. It is a family resort. Spa: Transformative treatments and skilled therapists for ultimate relaxation. Had a CBD infused oil massage that was really nice. Recommendation: Eager to return, wholeheartedly recommended for unmatched hospitality.

Stayed in October 2023

Nothing. The property was amazing!

Our room was large & spacious. Great aesthetic & well appointed. The staff are amazing. We checked in at midnight & had a plate of nibbles & cold cuts waiting for us in our room. The staff have local knowledge of the area & are very willing to provide great tips on places to eat & visit. Thank you Thodoris, Stratos, Edwardo, Christina, Constantina, Elpida, Stefanos, Katerina, Christos, Frissa, Marina & Stella for making us feel very welcome & looking after us particularly when I was unwell with a sinus infection during our stay. Nothings is too much trouble for you guys & you are all wonderful assets to Domes Zeen!

Stayed in September 2023

Lunch and dinner could have been more varied.

Breakfast was lovely, good quality food and lots of choice.

Stayed in September 2023

The food was a bit hit and miss. The evening menu sounds good but I found the food either quite bland or far too rich. There wasn’t enough choice on the lunch/pool menu. I would probably make plans to eat out/head in to Chania more if I were to go back.

The hotel is lovely, the rooms are great. Very comfortable and the bed is good. Lots of nice touches and you could easily stay by the pool or beach all week. Staff are really helpful and friendly.

Stayed in September 2023

Limited menu / food options even in the in house restaurant on site

Amazing layout.

Stayed in September 2023

There was no indoor gym, which in the heat of summer in Crete wasn’t very comfortable, and there weren’t any machines.

The design is perfect. Everything is very high quality. The beach was amazing, staff was friendly and the rooms spacious.

Stayed in August 2023

The private beach could have been bigger

Arhitecture, design, facilities, and location

Stayed in August 2023

Very beautiful property in chania, lots of greens and flowers, very nice design and minimalistic loved the concrete buildings, rooms are very well designed. Pool is warm and beach is nice and sandy. Good service from beach. Staff is really polite and welcoming check-in service is perfect

Stayed in July 2023

So comfortable and stylish. Loved having our own pavilion with garden area and mini pool. Very spacious, clean and relaxing.

Stayed in August 2023

beautiful design , spotlessly clean , large comfortable pool area , food options , staff

Stayed in August 2023

Limited gulfcars to take you all the way up to the entrance.. need to be fit and athletic to climb the stairs which wasn’t a problem when the sun is down

The design and landscape.. the professional service and smiling faces everywhere, special thanks to Sofia who took our experience to another level by welcoming us with nice cake for my son’s graduation occasion

Stayed in June 2023

The hotel was just a bit far (35-40 mins) to walk in the heat with kids into town but taxis were easy to get and cost 10€ each way.

We loved this holiday / our room was lovely and our kids loved the plunge pool. The food at breakfast and both restaurants for other meals were incredible. The staff were very friendly and accommodating and we really hope we can return!

Stayed in July 2023

A little bit more privacy in the rooms pool area. you can see into other peoples pool areas when walking to your room. A few tall plants would do the job.

Amazing service and friendly staff. Beautiful resort with great food

Stayed in June 2023

Not much. Leaving I suppose.

The staffs attention to detail was exceptional. They assisted way beyond the call of duty & all with a smile. They went out of their way to make sure that all of our needs were met.

Stayed in June 2023

Nothing at all.

Amazing staff especially Marina at concierge and Dimitri on customer service team. Low rise layout and planting were superb. Pool was v large and own beach is a bonus.

Stayed in June 2023

If we had to find fault with anything it would be that the food menus could be a bit more varied /more choices but everything we ate was very good.

The staff were amazing. Everyone was very friendly and helpful with anything that we needed or wanted. We were very happy with our room in particular as it was located in an ideal area and more private than others we passed by. Everything was very clean. The entire property was very quiet and secluded but just a short drive to the old port. Food was great too.

Stayed in May 2023

Nothing

Amazing hotel, the architecture, the staff, the breakfast !! a real luxury experience, reasonably priced, especially during low season! A bit outside of Chania though, better to have a car, or to be willing to pay for taxi. Staff is incredible with children,

Stayed in April 2023

food. no food for children. you must work on it.

almost everything. great staff, great service and great facilities!

Stayed in May 2023

- personal pool far too cold to spend any time in. Same goes for the bigger pool which is why it was very quiet for duration of stay - no dedicated indoor bar area for people to enjoy a post meal nightcap

- amazing customer service, efficient and friendly staff - the food was absolutely wonderful - lovely room

Stayed in April 2023

none

everything!

Stayed in October 2022

rooms were a bit dark

staff @ location

Stayed in October 2022

We had a few days of poor weather and there are few facilities indoors, other than the kids club. The dining areas are quite reliant on using outdoor space and the weather closed these for a few days, making the indoor area quite busy as the hotel was full. This was addressed creatively by the Hotel Management by opening up the small but unused Ennio restaurant for couples without children. From speaking to the hotel managers, I understand that plans are in place to address the wider issues of dealing with inclement weather. For example, the gym has a roof but is open to the elements at the sides. Therefore, it was effectively closed for 4 days. However, I am very aware that this was Domes Chania’s first full season. The Hotel Management were regularly seeking feedback, so I am confident they have definitely learned some lessons for future years.

The food at Domes Chania was excellent for all meals, but Dinner was outstanding. The wines list was comprehensive with some superb local and Greek wines, backed up by knowledgeable staff who knew what they were talking about and always had a recommendation. The staff, without exception, were all friendly, courteous and helpful, offering excellent service.

Stayed in October 2022