Pool was out of service

Great location

Stayed in January 2024

none

All

Stayed in December 2023

Getting housekeeping to clean the room was abit of a nightmare, it wasn't done when we were out in the morning, we asked for it to be done at 2pm and it wasn't, and again at 5:30 pm (which they still didn't show up). Finally had to go down to the concierge in person to complain. The blankets also smelt really bad, like they had been used before and not washed. Musky and unpleasant.

Hotel is impressive, modern and well designed.

Stayed in January 2024

no

The location is great, right above the pacific mall. The subway station is right there. lots of restaurants around. The hotel room is clean, and view is awesome. There was a little story happened at that time. My son played my husband's phone on the checkout day, and forgot to bring with him. We didn't realize untill we got to airport. We called the hotel, they sent staffs to check the room and found the phone. They kept the phone in the safe for us till when went back to HONGKONG for ten days.

Stayed in December 2023

Upon checking in, the front desk staff courteously inquired about my interest in the breakfast service, offering a special discounted rate of 20%. Despite my initial uncertainty due to my primary purpose being to visit my daughter, I decided to book breakfast for three people for two days, considering the option to cancel if needed. The following day, when my daughter didn't wake up early, I contacted the front desk to cancel breakfast for that day. To my surprise, they informed me that it was not possible. The first reason provided was the requirement of a 24-hour notice for breakfast cancellations. However, given that my reservation time had not surpassed 24 hours, it seemed unreasonable to be unable to cancel within that timeframe. The second reason given was the exceptionally affordable nature of the discounted rate, making cancellations impermissible. I explained that the breakfast was a buffet and not specifically prepared for me, and despite my reservation, I did not partake. Additionally, there were still three hours until the breakfast service concluded. I couldn't comprehend the rationale behind the denial of cancellation. The staff mentioned the favorable current price, stating that canceling would result in the loss of this benefit. Despite my willingness to pay the full amount if I decided to have breakfast later, they only proceeded to cancel after my insistence. I called the front desk to request the delivery of three bottles of water. Although they assured me it would be taken care of, after waiting for 35 minutes, I called again to remind them of my request. The water was finally delivered approximately 10 minutes later. During check-in, I pre-paid with a credit card. However, upon reviewing my credit card statement on the fourth day after departure, I noticed that the pre-paid amount had not been refunded. Upon contacting the hotel, I was informed that the refund process would take two weeks of working days.

Clean lady is fantastic and location is good.

Stayed in December 2023

atmosphere

very good hotel.

Stayed in October 2023

There was rat in front of the lobby, they had constructions with loud voices, asked for a fruit platter and they brought few fruit that wasn’t look good and i called to lobby to complaint about it, but unfortunately they couldn’t speak english. And the other thing was the bathroom in our room was smelling so bad from the sewers.

Didn’t like anything about it

Stayed in November 2023

Nothing

Clean, comfy bed, lovely bathroom

Stayed in September 2023

breakfast and dinner room

Room , location and breakfast are top quality

Stayed in September 2023

brakefast

Stayed in June 2023

Breakfast: like of choices and taste. Room a bit old

Location / gym facilities

Stayed in July 2023

location, Service

Stayed in August 2023

Good position can walk directly from MTR Admiralty station. Very convenient to Centre and Causeway, nearby Exhibition.

Stayed in August 2023

Everything

Stayed in June 2023

The room was confortable, clean and well maintained. Wi-Fi worked really well. The location was excellent, with direct access to shopping mall and train station. Very easy to walk around even with the baby stroller. Breakfast was good, not that many options (not needed) and everything fresh and well prepared.

Stayed in June 2023

nothing

cleanliness

Stayed in May 2023

beautiful

clean

Stayed in April 2023

Rooms were a little on the small side but this is Hong Kong.

Excellent location. helpful staff.

Stayed in April 2023

Lack of early morning meeting facilities

Location

Stayed in February 2023

room design is weird and old , worst Marriott experience ever

location

Stayed in February 2023

Nothing

The room, the service, the facilities, everything was excellent

Stayed in June 2022

Lack of room socket and inconvenience. Staff came in without asking/notice, lack off privacy although the staff has apologies.

Provided birthday cake surprise for my gf.

Stayed in April 2022

nice hospitality.

nice location.

Stayed in April 2022

Afternoon tea buffet was better than expected. Enjoyed it a lot. Good value. Highly recommended.

Stayed in March 2022