The cooked food should have been in bain maries to be kept hot.

The cooked breakfast was always cold.

Stayed in May 2024

Everything in the hotel, from the room, the cafe bar, the restaurant, the swimming pool, and the entire staff is to be commended and it is very difficult to find something that we did not like during our stay.

The hotel is large, modern and frequented mostly by foreign guests. It is located in the very center of the city, just a minute's walk from the main city square. The hotel is in an excellent location, is very safe and offers guests luxurious accommodation.

Stayed in May 2024

Room was excellent and breakfast was fantastic. Location was also very good.

Stayed in April 2024

1. Unpleasant moisture-proof bed sheets. 2. Pet fee too high.

Parking in the hotel building's indoor parking lot was the most important thing when booking a place.

Stayed in April 2024

The downside is that there is extra charge for the parking where a spot cannot be reserved. There is also extra charge for breakfast which could have more choice for food intollerant people. They also charge extra for the dog( my was small shi tzu).

The hotel is conviniently located in the centre in lower town of Zagreb right opposite the main train station. It has all the facilities for business or leisure traveller. The room was spatious (at least mine) on the 6th floor and it is very clean.

Stayed in April 2024

Not many TV programs in English. No Access to NEtflix on TV. Insufficient tea and coffee supplies.

The big bath and bed very comfortable. Not too far to walk to centre of town. Room very spacious and having ironing facilities.

Stayed in April 2024

We received adjacent rooms only after the third request; we changed rooms twice because the rooms offered had worn out seats, torn wallpaper and the smell of cigarettes. This hotel does not correspond to 5 stars, in our opinion.

Stayed in April 2024

Liked everything

Location and very clean Excellent work out facility

Stayed in April 2024

Amazing warm friendly staff. Room good size , very comfortable. Awesome breakfast and facilities

Stayed in April 2024

Everything was great! The place, hotel, beds, spa, breakfast! We will come back

Stayed in March 2024

The rooms should be renovated, otherwise everything is okay.

I like the hotel and especially hotel's staff - they are very professional. Rooms are clean and the pool is a nice addition. Would recommend a stay over other hotels in Zagreb. Breakfast is very good as well.

Stayed in January 2024

Can’t fault it

Friendly staff we stay at the Sheraton when ever we are in Zagreb breakfast great lounge and bar area beautiful

Stayed in February 2024

Well, the price of a room was a little more than I used to, but that was expected, regarding what a fine establishment this is!

Excepcionally luxurious room, with the greatest and most comfortable bed I've ever slept in! But the pinnacle was breakfast, seldom I had such versatile and well prepared food in my life!

Stayed in March 2024

True to 5 star, clean room, comfortable beds, friendly staff.

Stayed in March 2024

Nothing

Nice room

Stayed in March 2024

The rooms are still ok but they need some refurbishment to be on the same level as other Sheraton Hotels in Europe. However, I would like to highlight that the bed was very comfortable.

Really good breakfast and refurbished wellness area with big pool and spacious saunas.

Stayed in March 2024

broken safety door lock, didn't feel comfortable with noisy guests coming after midnight and knocking on doors

nice spacius room and bathroom, friendly staff Excelent choice of food for breakfast and good cooffee to start the day

Stayed in February 2024

They need to check their hairdryers, as ours had some issues.

The bed was amazingly comfortable and we had a great rest, the staff was very nice and helpful, breakfast was amazing and also had halal options. The hotel is on a great location, and we enjoyed our short walks around the city. All in all: we enjoyed our stay in city center of Zagreb 💙

Stayed in March 2024

Everything was fine

The location is perfct as you can have your car parked on go by walk to the city center in 5 minutes

Stayed in March 2024

Very nicely furbished apartment (superior room) car parking is available, good breakfast received in a basket in the morning with coffee. I selected the location because I had business close by.

Stayed in January 2024

Strangely they never cleared away our dirty glasses that we had used, or brought fresh ones. They also didn't replenish the tea we used so twice we had to go and ask for more. Given that everything else was so good, it was a strange thing for them to just not do, especially for a high-end hotel.

lovely hotel, the staff were amazing, really friendly and helpful. The room had 2 good size beds in rather than the 2 singles you usually get in a twin. Plenty of room for our cases/bags and a wardrobe with proepr hangers in! There was also a small fridge in the room. The shower was nice too! It was my friends' birthday while we were there and they left a cake and bottle of wine in our room for her. Every morning we had a free bottle of water each. Although it was a little bit out of the city centre, there were tram stops very close so travel was easy. The bar area was nice also, we had cocktails and brunch on our last day. I didn't use the pool or sauna personally but my friend did and she enjoyed those too.

Stayed in February 2024

Rooms a bit outdated and pool a bit small for a hotel of this size, when there are 4 persons inside, that's maximum capacity. But in overall, amazing hotel.

Superb location with all attractions close by, we loved that there was cinema just next door. Garage was spacious and clean, and very reasonably priced for hotel guests. Our room was very comfortable and nice, altough it could use some update. Breakfast was one of the best we've had in a hotel. Wellness is quite small, but very clean and well maintened. Two saunas and a small pool, warm water, we loved it. Staff was great, helpful and friendly. We also ate at the bar close to the reception and loved it as well.

Stayed in February 2024

Good facility but no view

Stayed in February 2024

Only thing I miss is hot tub in the spa area.

Amazing staff, very kind and helpful. Room service is excellent.

Stayed in February 2024