aircon was not working. We had our room swapped and the AC was still not working. Rude staff at night time. i was also charged over £100 for the room swap that was only for the last night! Half of facilities was closed.

It smelt nice and nice day staff

Stayed in April 2024

The grill terrace restaurant staff is terrible and impolite . It’s restaurant manager is a kid . Ridiculous. Even you cannot claim thus If they fix this thing , this is 10 points hotel

The place is great . Location is excellent , right on the beach . The complex is serving all the needs : beach , pools, wellness , children animations , clubs , bowling , ping pong , etc…bars , good restaurants with nice foods

Stayed in August 2023

Room keys did not work for one of our rooms. Had to ask twice at the reception to fix it. One room was missing towels. No phone in the rooms to contact reception. Would like more variety at breakfast. Needs to have a separate section for gluten- free diet options.

Breakfast good quality and tasty, but not enough options for gluten-free or lactose-free diet (hotel confirmed that it will accommodate this request) Rooms were very nice and clean - renovated including renovated bathrooms. Great facilities- indoor and outdoor pool. Also nice and clean

Stayed in August 2023

i didn t like the food , very few choices, staff do not speak English only the one on the desk

the room was nice

Stayed in July 2023

the indoor pool area needs an upgrade, lots of the tiles are missing food is really poor… not on a 4* level overpriced for what you get

indoor and outdoor pool, playground for children, stuff was really friendly

Stayed in June 2023

The heating & AC system in my room was broken, the staff knew about it and did nothing, so basically there was strong heating constantly on in my room. WiFi around the pool has poor signal and often disconnects. There were not even basic drinks included for dinner, not even water. While the general areas are refurbished, there are lots of side areas that are a mess, with displaced old items lying around. I think for this cost and rating, it should not be the case. The stuff constantly speaks in Hungarian even after hearing I'm clearly a foreigner (but, they were overall friendly).

Very central location. Main hotel areas are very modern and recently refurbished. Spa is amazing with multiple saunas and pools of different temperatures. There is a nice private beach too. Breakfast and dinner have limited offer, but are relatively healthy compared to rest around Balaton - though it would be nice to have few more healthy salads or similar options.

Stayed in May 2023

the Staff is completly unfriendly to foreigners. They don’t speak a single word of english and none of them make any effort to understand us. Worst than that, as they were having a congress, they simply ignore the guests!!!

Location is Good, the wellness are is very Good

Stayed in April 2023

It was cold in the hotel.

Nice room and wellness

Stayed in November 2022

-outside pool was not working. no one told us before booking - they were constantly out of beach towels, meanwhile we were expecting to receive - staff was extremely rude and careless. never experienced anything like this before

nice beach.

Stayed in June 2022

didn't clean the room 1 morning

Stayed in August 2022

Room cleaning not done even once in 2 days Staff not speaking English

Facilities Location

Stayed in July 2022

The animation programme could have been better prepared, especially the games for children. Very low English skills of the hotel staff. Very small and limited food offer for lunch. Confused and slow service in the restaurant during lunch when the weather was bad and many people were inside. More frequent and quicker cleaning of the beach after storms and bird droppings would be needed. Outdated and low quality air conditioning in the rooms. More Azurka souvenirs available for sale - it was hard to convince the reception to sell us a small stuffed Azurka when the kids really wanted it and we had to listen to a presentation about some bonus program on 700eur for 10 years. An all inclusive option or lunch or an option to eat and drink all day would be great.

Children liked the animation program. When the weather was bad, we could swim and have fun inside in the wellness area - The size of the wellness area is sufficient. All necessary entrances/exits and payments via watch were convenient. The lifeguard allowed me to have a 4m inflatable kayak stored overnight and bad weather in the wellness area behind the sun loungers and I really appreciated this so that I didn't have to take it to the car every time. We didn't pay for parking.

Stayed in July 2022

The room was outdated and the airco didn’t really work.

Great location at the lake, lots of facilities.

Stayed in July 2022

The outdoor pool was under construction and closed.

Stayed in June 2022

Pool, room spacy, wellness great, kid's area very good, staff very helpful

Stayed in April 2022

Poor English and communication skills

The spa and food

Stayed in September 2021

Nobody wear anticovid mask

Various activities available, including kids entertainment

Stayed in July 2021

If you are looking for an adult hotel, you shouldn’t choose this property. They are family friendly which means lots of kids are screaming and running up and down day and night. There are so many attractions for kids. +extremely expensive

Very close to the lake, nice in and outside pools, good facilities. Food is OK.

Stayed in July 2021

Our room was a bit disappointing. It was small and needed refurbishment. The air conditioner did not work so the room was really hot. Unfortunately we couldn’t not get another one.

The hotel has renewed wellness facilities that are really nice. Food was varied and delicious. The staff was helpful.

Stayed in June 2021

The outdoor swimming pool was a bit dirty but understandable because they just started up again for the season.

Location is perfect. You have the Balaton lake, outdoor and indoor pools, saunas, cocktail bars, great food and very friendly staff.

Stayed in July 2021

Very small room, very small bathroom, the door of the shower area was not properly sized therefore couldn't close and took away even more of the already quite small shower area. Generically I had the impression that the area that the hotel is rating 4 star was rather 3 star and what they considered a 5 star area was really a 4 star area. Did not meet the expectation of a 4 star facility, hence I feel it's overpriced.

Very good location, nice beach, half-board dining was really good. Staff was friendly.

Stayed in June 2021

Bugs and dirty rooms. Beds were very uncomfortable Broken shower and shower door. Mold everywhere.

Beautiful Restaurant and spa.

Stayed in February 2024

Quiet surrounding, excellent service, wonderful spa

Stayed in November 2023

Staff, staff, staff. 500 Euro was stolen from my room, they did not want to confirm that my car is at their parking so I had to run away from the place as it could be stolen too. The service quality at reception is low, I asked them to manage the problem with stolen money with the cleaning service because I wanted the hotel and staff to avoid problems with police and it was me to ask many times at reception and send mails without response! The food in restaurant is horrible, fat and monotonous. I wonder about standards of managing this place. Bad experience

Stayed in May 2023