Jl. Pregolan, 1-5, Tegalsari, 60262 Surabaya, Indonesia
#71 of 160 hotels in Surabaya
Guests' ChoiceBased on 228 hotel reviews
7.6Cleanliness
7.6
Comfort
7.6
Location
8.7
Facilities
7.5
Staff
8.3
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: February 26, 2023
Kim
Indonesiaold, less maintenance, water drain in the bathroom is block (i clean it up), i found at least 3 cockroach in the room + 1 house lizard … the room phone, and tv remote + ac remote with stain and dust. TV program is not clear and channel is little. the indoor AC unit create noise … my room is 642.
location is right in city center
Stayed in February 2023
Reviewed: February 20, 2023
Ptdaely
South KoreaThere was a small cockroach on the bathroom mirror. The management should take care of this infestation.
The shower is good. Bed is good.
Stayed in January 2023
Reviewed: February 5, 2023
Arin
United Arab Emiratesroom was dirty with insects and lizards wandering around(check the picture) . the A/C was so loud . the room was on second floor they claimed they provided me with free upgrade for the window but I wished they didn’t there was a ventilation duct on the window related to the restaurants below it was very noisy . the safe inside the room didn’t work dead batteries. the people next to my room were smoking inside the room and My smelled liked cigarettes most of the time . and when tried to contact the receptionist no one answered. it was a horrible stay will never do it again .
Location
Stayed in February 2023
Reviewed: January 25, 2023
Richard
United States of Americathe receptionist upgraded us to a room with a window, and that was very nice. so if you want a room with a window please inquire about.
all in all, it was a wonderful experience.
Stayed in January 2023
Reviewed: January 1, 2023
Herman
JapanTheres ant in the room. The bathroom was awful, the door cannot close completely, allowing some1 outside to see the inside. Also, so many yellow spots on the bathroom. Water debit is low. Sometimes hot water is not flowing.
Bedroom is clean, staff is nice.
Stayed in January 2023
Reviewed: November 22, 2022
Wilson
Indonesiathe sincerity of the reception personnel. they could gift me better room before I have to ask. the first room they gave me , have broken AC that make annoying noise. After I had complained , they switch me to much better room . why don't give me the best room from beginning ?
DID NOT TAKE THE BREAKFAST OPTION
Stayed in November 2022
Reviewed: November 6, 2022
Bromo
IndonesiaParking space too small.
Value for money. Walking distance to shopping mall at Tunjungan plaza. Got kettle and comfortable
Stayed in September 2022
Reviewed: August 30, 2022
Ali
Saudi ArabiaThe bed Mattress found dirty with. scattered blood ... Pillows weren't suitable for sleeping... Breakfast doesn't meet the desired of non Asian people @ doesn't have veraity of option...
Staff were friendly.... Location is great nearby Tanjungan mall@ restaurants....
Stayed in August 2022
Reviewed: August 28, 2022
Ali
Saudi ArabiaBreakfast doesn't meet the desired of foreign.... No veraity food only isian food @very limited
Staff were friendly @helpful.... Hotel is quiet @ clean ... Close to Tanjungan mall @food restaurants
Stayed in August 2022
Reviewed: August 25, 2022
Angelina
IndonesiaOnly few menus, different with Fave Rungkut more choices
Restaurant too small,not enjoy, smoking area also littlr space
Stayed in July 2022
Reviewed: July 25, 2022
Septiani
IndonesiaClean and friendly staff
Stayed in July 2022
Reviewed: June 29, 2022
Mulyana
United Arab EmiratesLocation near to the mall
Stayed in April 2022
Reviewed: June 17, 2022
Meldas
IndonesiaThe twin bed is too small, the room size is small
The location
Stayed in June 2022
Reviewed: May 20, 2022
Maria
IndonesiaBreakfast no good, , my daughter was get no good body or have fever after aply visa and want take rilex but bed room side the stairs very noise she could not sleep and food also cold specially pourage very cold, nothing cereal, and she paid more for can check out 3 o'clock, but nothing information to staff for not make up room their direct go my bed room without knock doors 😡
Nothing
Stayed in May 2022
Reviewed: April 12, 2022
Deepak
IndonesiaWorst service by the staff. The lobby is on 2nd floor and no one to help with the luggage. Security and staff all rude and helpless. The rooms are super noisy and small. There is a restaurant down and it's very noisy in the room.
The location is close to Tunjungan Plaza.
Stayed in March 2022
Reviewed: April 11, 2022
Ida
Indonesialinen and bath towel should be change ,
Stayed in April 2022
Reviewed: February 13, 2022
Andrianhs
IndonesiaThe Linen and all the white should be things weren't actually white. It looked a bit grey and dirty. Even the Linen had small holes in some area.
Price was reasonable
Stayed in February 2022
Reviewed: February 11, 2022
Munawwar
Malaysiagood location
Stayed in January 2022
Reviewed: July 28, 2023
Anonymous
IndonesiaThe walls were not sound proof and the carpet in the corridor needs replacing.
Very convenient location. TV channels were good. Hot water with good pressure in the shower, and sprayer in the toilet. There’s also a food court downstairs with affordable prices and delicious menus.
Stayed in July 2023
Reviewed: July 14, 2023
Anonymous
IndonesiaGood
Stayed in July 2023
Reviewed: October 3, 2021
Anonymous
IndonesiaDrink water outside the room using dispenser, should be in room
Location access is very good
Stayed in October 2021
Reviewed: May 1, 2024
Horwell
AustraliaThere are no comments available for this review
Stayed in April 2024
Reviewed: April 15, 2024
Juniar
IndonesiaThere are no comments available for this review
Stayed in April 2024
Reviewed: April 13, 2024
Budi
IndonesiaThere are no comments available for this review
Stayed in April 2024
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