In middle of offices; a combination of office / malls / parks etc helps in winding down

Great Gym, good lobby, rooms are spacious

Stayed in May 2024

Unnecessarily kitchen door at Room 17 17 Bathroom sink tap needs realignment as it's too close to the sink and thus wets the outside area when turned on

Excellent

Stayed in April 2024

Room service. Asked them to pick up dishes but they didn't.

Nice and friendly staffs. Everyone smiles when say hello.

Stayed in April 2024

All was good.. nothing bad

Good place to stay

Stayed in February 2024

Excellent hotel with a very pleasant staff and of high quality. Excellent food quality assured by Chief Kevin Marchetti . We were very pleased to dine in their Chinese restaurant. Also a special mention to Rina , from the guest relation.👍

Stayed in March 2024

The room is kinda old

The location is near to everywhere

Stayed in February 2024

Everything was exceptional! The staff went out of their way to make me feel very special! The room was perfect; breakfast was delicious; and pool was amazing!

Stayed in February 2024

The location is just off a busy road which you can spend a lot of time in traffic! The indonesian breakfast and french toast was not the best. However, the italian food I had was decent. I was looking to stay longer at the hotel but within 30 minutes of enquiring the bookings price had jumped 1.5 million IDR which was pretty crazy. The reception staff were very apologetic but this was not their fault.

The Gran Melia is a stunning hotel, its huge and the hotel is beautiful. The staff were incredible and dealt with all my requests promptly. I even asked for some flowers for my girlfriend last minute before I arrived and when I turned up there were roses in my room and a tiramisu. The staff at the front desk were exceptional. All the staff made me feel special and safe. The hotel had a great vibe and provided music in the evenings. The cleaners did a good job and room service was more than often good. The room facilities were fantastic, the whole room and view was stunning. It was truly a special place to stay.

Stayed in February 2024

God location center new year ceremony

Stayed in December 2023

Need a bit of re-renovation some furniture already getting old (Red level room)

Excellent BF in both 15 FLT red level lounge n also main coffee house BF wide spread of choices n good service especially 15th floor lounge manager pak Alfon n staffs .

Stayed in January 2024

Me and my son were there for a staycation since we did not have plan to go abroad or out of town. Upon checked in, we got a pleasent surprise from the Guest Experience as a selected guest to be upgraded to suite and receive complimentary snack in the pool restaurant (I suspected because my son wore an elf hat 😁), thanks you so much! On top of that because the next day was my birthday, the Guest Experience sent a birthday cake to our room, another nice surprise! Aside from the perks, I think Melia can turn into a family staycation destination as it has nice ambience, food and staffs are so friendly, by perhaps add few more children attraction. All in all, lovely stay ♥️

Stayed in December 2023

Traffic problems. Premium room rate is too expensive compared to luxury room rate.

Room big and facilities are good. Breakfast is very good.

Stayed in December 2023

Washing machine wasn't there because it was sent for repairs, but there are several laundromats nearby, so it wasn't too big of a deal.

The apartment has been kept clean and well maintained during my stay, the host is kind and attentive. I liked staying there.

Stayed in December 2023

Not the mistake of the hotel, but there is nothing much to do in the surroundings of the hotel. If you would like to eat outdoors, you will have to take a taxi.

Stayed in this hotel during a business trip. It is a large hotel with spacious rooms and good service. Extensive breakfast with both Asian and Western choices. Very friendly and helpful staff.

Stayed in October 2023

Nothing much. Overall , it was great

Breakfast was gorgeous. Excellent breakfast with variety of food. Location is not that good as you need a taxi to any where as shops are not close

Stayed in November 2023

Very slow room service, I was advised it will take max 30 min for food and took an hour - which normally not a big deal but had a massage booked and had to rush through dinner which was a shame

Beautiful hotel, excellent Japanese restaurant Great spa

Stayed in November 2023

Breakfast is great - even had a small Indian section. Great design, space availability, service and hangout areas.

Stayed in September 2023

Super quiet hotel

Stayed in October 2023

Food was great. Indian counter is goo, but need to have more choice of indian food in menu.

Stayed in September 2023

it was a bit dark in the room, maybe the should convert the lights into led light.

the gym open 24hours is a big plus, breakfast just great

Stayed in September 2023

The wellness area could have had a wider variety of treatments on offer. Essentially there is just massage available.

Excellent customer service

Stayed in August 2023

The staff were amazing. They simply couldn’t do enough to help make my stay wonderful. I was deeply impressed by their attention to detail and their continually going above and beyond to provide excellent and personable service.

Stayed in September 2023

Nothing

Excellent service and kind staff, delicious room service, good location, great breakfast

Stayed in August 2023

Breakfast was probably the most amazing selection ive ever seen at a hotel, Spanish more or less meaning european, Indonesian , Indian, Chinese , Japanese ...pancake section ...out of this world choice

Stayed in July 2023