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  5. Reviews of Kelapa Retreat & Spa

Reviews of Kelapa Retreat & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Ngurah Rai, Pekutatan, 82262 Pulukan, Indonesia

#2 of 25 hotels in Pulukan

Guests' Choice

Review Score

Based on 171 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    8.7

  • Facilities

    9.3

  • Staff

    9.7

  • Value for money

    9.0

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 13, 2024

    10
    Perfect romatic getaway away from the hustle of Ubud.
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 5 nights
    • Submitted from a mobile device

    The property was stunning. Amazing views, right on the beach, beautiful design.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Kelapa Residence with 1x 60 Minutes Massages
    • Stayed 6 nights
    • Submitted from a mobile device

    Truly an amazing place, everything was fantastic. The villas are amazing, comfortable beds and the outdoor showers are an absolute treat. The staff are always friendly and helpful, they made our trip so memorable. The tours offered by Kelapa resort were brilliant and we enjoyed them so much! I would recommend this place to everyone!

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    Fantastic we are going to return asap but can’t have massage. Indonesian ate amongst the best for massage (apart from th
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 11 nights
    • Submitted from a mobile device

    Menu for dinner rather limited. The SPA - therapists are not professional. Tried massage and ask them to stop after 10’. The therapist had no techniques for deep massage. Not experienced at all.

    The environment - the size of the room - the breakfast - the outdoor shower!

    Stayed in February 2024

  • Reviewed: April 3, 2024

    10
    OMG! What a PLACE!
    • Leisure trip
    • Solo traveler
    • Garden Pool Villa
    • Stayed 8 nights

    Nothing!! Through 8 nights stay wasn't even a single aspect to complain about or notice any inconvenience.

    This made my top properly this time on Bali, beating even previously beloved places and some ultra-luxury establishments! Stayed for 8 nights, yet I wish I could stay more. There is so much to love about this - remote location on stunning, wide, black sand, powder-soft beach, settled within coconut grove on the extra large territory. Villas with private pools, where pools are 10m long or even longer, with lovely gardens and large trees. Two large pools on the hotel territory and excellent restaurant that cooks what you desire to, easily off the menu to fulfill what you really want. Think of Aman type of property, just 10x less expensive, yet with all the attenuative and helpful staff, and highest degree of customization of your stay. Even by Bali standards this is total gem! Absolutely want to be back!!

    Stayed in January 2024

  • Reviewed: April 3, 2024

    10
    Delightful staying wonderful location with thoroughly attentive staff that went out of their way to help you and make th
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    The benefit of the seclusion and remoteness meant if you wanted to get off the resort getting transport (grab/gojek)was sometimes a challenge, but the hotel does offer their hotel cars to mitigate this.

    Small scale but spacious resort - I loved the privacy afforded guests and space the resort exuded. The resort is right on a clean and safe beach making for excellent views and swimming.

    Stayed in April 2024

  • Reviewed: March 23, 2024

    9.0
    Lovely property off tourist tracks
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    On the beach

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Wonderful place to stay
    • Leisure trip
    • Couple
    • Ocean Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    Everything was great

    Great facilities. Wonderful garden. Delicious food. Peace and quiet, away from tourist places.

    Stayed in February 2024

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Ocean Villa
    • Stayed 8 nights

    NOTHING!

    I spent 8 days at Kelapa. I enjoyed each and every moment. Great location. Staff was impeccable (reception, restaurant, spa, gardeners, cleaners). It's a great place for couples, very romantic. But I would definitely recommend it also to solo travellers (as I was..), if you want to unplug, get away from stress and routing, being pampered, spend a few days relaxing with your favourite book. Special mention goes to Ardi the chef. The food was just amazing. I would also suggest participating in the various activities organized by the hotel. I really hope to go back! Thanks again for a great experience.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    We don’t normally relive experiences but we will be back
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 5 nights
    • Submitted from a mobile device

    Na

    Serenity privacy

    Stayed in March 2024

  • Reviewed: February 22, 2024

    10
    Exceptional
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 9 nights
    • Submitted from a mobile device

    It’s about 2hrs to all the tours, but the amenities and service and surroundings really made it worth coming back to after a day of sightseeing.

    World class service, and chef. Amazing villa, the experience was top class

    Stayed in February 2024

  • Reviewed: February 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 7 nights
    • Submitted from a mobile device

    The choice of food was limited

    The situation, the nature, the sea and the kindness of people

    Stayed in February 2024

  • Reviewed: February 16, 2024

    9.0
    Nice place to escape from busy routine and recharged after a week.
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 3 nights

    If we stay a week, the choices of restaurant or vegetarian plats are limited

    The stuff are very helpful, always smiling, available. Quiet area, nice view and beach. Different activities proposed daily.

    Stayed in January 2024

  • Reviewed: February 13, 2024

    9.0
    A calm, serene, peaceful getaway
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 8 nights

    They resort is huge and upkeep of it could be better, our shower did not work and we had to call housekeeping twice. They came and fixed it promptly both times and they could do more for the guests to keep mosquitoes at bay. We asked for a mosquito coil and this helped tremendously.

    The bet part of this resort is the hospitality and attentiveness of the staff. Nothing is too much and they're incredibly service oriented. This is our second time here and we really always feel so warmly welcomed and taken care off.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    ZEN
    • Leisure trip
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 10 nights

    Kelapa Hotel is a wonderfull resort on Indian Ocean beach, with such a great exotic garden, many frangipani trees, palms, beautiful plants. The staff is absoluty great, very warm and kind. Food at the restaurant is local and international, great taste. The SPA are provide many types of massage, please try Samudra massaje and hot stone masage. I' like to come back come day there, totally recommand Kelapa Resort and Spa.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    10
    Dream hotel in Bali
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 7 nights

    Nothing, when you are not satisfied in this hotel yo have to saty at home.

    This is hotel is a unicum in his brance, from the moment you arrive untill you leave they threat you as a king, The Restaurant is top and we advice yoy to try the lobster ;-)

    Stayed in January 2024

  • Reviewed: January 16, 2024

    10
    Lovely place
    • Leisure trip
    • Family with young children
    • Beach Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    The restaurant is too expensive and not the best

    The property is very nice, the pool is nice and the villa is very nice

    Stayed in January 2024

  • Reviewed: January 14, 2024

    10
    Beautiful spot. Very tranquil so prepare to go and totally unwind. The spa is amazing as well
    • Leisure trip
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    Very quiet location. Villas and private pool are amazing. Great spot right on the beach. Perfect for walks and watching the sunset.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    9.0
    Overall was very happy . Edy and the chef provided an excellent service.
    • Leisure trip
    • Couple
    • Beach Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    Menu choice.

    Limited choice in the menu.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    10
    We loved our stay , the Spa was fabulous. The only improvement would be the restaurant food ,
    • Couple
    • One-Bedroom Ocean Pool Villa
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant had very little for vegetarians .

    The position to the ocean . The rooms are spacious and we had a private pool

    Stayed in December 2023

  • Reviewed: January 10, 2024

    10
    Fantastic resort at a beautiful beach.
    • Leisure trip
    • Couple
    • One-Bedroom Beach Pool Villa
    • Stayed 6 nights

    Not that I did not like it, but you have to calculate around 3 hrs drive from the airport as the roads are small and busy. The scenery is beautiful though, so you can just enjoy the ride.

    Exceptional hotel and facilities. The hotel is maybe one of the best maintained and most beautiful I have ever been to. There are only around 25 villas, some with direct beach access and pool, others with ocean view and then also garden view. All are beautiful. The beach is long and empty and you can even go for an extensive run there (there is no gym, but who needs that when you can run or do yoga at the beach. The staff is fantastic and super attentive. There are not many restaurants around, but the menu in the hotel is very well priced and the quality was amazing. We already booked again for April.

    Stayed in December 2023

  • Reviewed: January 9, 2024

    10
    Beautiful and elegant
    • Leisure trip
    • Couple
    • Beach Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s far away from the airport, 3 hours trip

    We loved the view and the staff, they made our stay very comfortable.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    10
    Brilliant have to come again
    • Leisure trip
    • Couple
    • Garden Pool Villa
    • Stayed 8 nights
    • Submitted from a mobile device

    The best was our driver Made Suargama He was so cooperative and always finding the best deal for us He is a true friend and he loves his job greatly

    Stayed in January 2024

  • Reviewed: December 24, 2023

    10
    If you‘re looking for a serene and luxurious stay amidst the most beautiful landscape, this is the place
    • Leisure trip
    • Couple
    • Garden Pool Villa
    • Stayed 5 nights
    • Submitted from a mobile device

    The food at the restaurant could be improved.

    My husband and me have been traveling in Asia for many years, but rarely did we enjoy a place as close to a serene paradise as Kelapa Retreat. The location is a secluded two hours away from bustling Canggu but very much worth the scenic, albeit bit bumpy drive. The resort complex is just breathtakingly beautiful and spacious, there is a big infinity pool and a slightly smaller one in the midst of coconut trees, plus most villas come with a private pool. We had a garden pool villa and enjoyed the privacy it offered very much but also relaxed at the bigger infinity pool that has an amazing view at the sea. The beach is almost completely empty and perfect for long sunset walks. Staff at Kelapa were friendly, helpful and accommodating at all times, we were allowed to check-in early, and when there was a medical issue, a staff member escorted us to the public health center and tried to organize medicine delivery from Canggu. Yoga class at the beach-front shala was great, the in-house spa as well.

    Stayed in December 2023

  • Reviewed: December 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Garden Pool Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    A real sanctuary, the gardens have been fantastic.

    Stayed in December 2023

Showing 1 - 25

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