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  5. Reviews of Neo Hotel Mangga Dua by ASTON

Reviews of Neo Hotel Mangga Dua by ASTON This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Gunung Sahari Raya No.1 Rukan Mangga Dua Square Blok A No. 10, 14420 Jakarta, Indonesia

Review Score

Based on 48 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    7.4

  • Facilities

    6.4

  • Staff

    7.5

  • Value for money

    6.9

  • Free WiFi

    7.5

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Showing 1 - 25

  • Reviewed: December 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    2 lift and only 1 lift is operation.

    Stayed in December 2023

  • Reviewed: November 22, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    .The cleaness very lack behind.. Poor rate for this..

    The staffs, were very helpful and nice... Very good credit for this.

    Stayed in November 2023

  • Reviewed: October 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need to repair water drainage system in shower room. It's very uncomfortable.

    -Great Location. You can find Shopping Mall and various Street Food nearby. -Near Local Attractions (Ancol Beach and Dufan)

    Stayed in October 2023

  • Reviewed: June 7, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food

    Only for the acon problem. Also for the

    Stayed in May 2023

  • Reviewed: September 24, 2022

    7.0
    Not even too noisy
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is not great (not the best neighborhood, with noisy streets and train tracks close), and the food options in the area are limited if you don't want streetfood.

    It was not as loud as expected (with earplugs you are fine), and the staff even warned about possible noise. There are water refill tanks in the hallways and the rooms are small but have all amenities (hairdryer, toiletries, etc)

    Stayed in September 2022

  • Reviewed: June 4, 2022

    5.0
    Fair
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    windows for viewing too small. Lobby area bad smell

    locations

    Stayed in June 2022

  • Reviewed: April 5, 2022

    7.0
    Good
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    yes i do

    Stayed in April 2022

  • Reviewed: March 7, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Water pressure bit low for the top level

    Hotel staff friendly

    Stayed in March 2022

  • Reviewed: March 5, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    Housekeeping might check the amenities before the front desk hands the key. Found no towel, empty soap dispenser, & broken room telephone (so that I need to go up & down several times, went to receptionist asking for the amenities ) Pretty hard to say that the breakfast was a good one. All (meant to be) savory dishes turned into sweet and exactly taste the same. Please let guess to grab their own food and lease don't mix milk with water. The egg station guy should take a note on the order if they ask us to sit on the table, when I preferred to wait. Because they forgot what kind of egg I ordered when I came to take mine. That was 10 minutes wasting.

    Quite strategic location. Near to beach & tourist attractions, culinaries, huge mall, and bargain markets. The free parking did well until afternoon even though we've already checked out in the morning

    Stayed in February 2022

  • Reviewed: December 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bad smell emanating from the room above this room was not clean.

    The location is amazing close to ancol beach and kids activities

    Stayed in December 2023

  • Reviewed: November 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Cockroaches in the toilet at times.

    Friendly and helpful staffs. Location is good - food, shopping and train are within walking distance. Food at the restaurant is great too.

    Stayed in November 2023

  • Reviewed: September 3, 2023

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I liked nothing , I was embarrassed infront my family after staying in good hotels in Indonesia

    The hotel smell bad starting from the lobby , elevator, corridor and room toilet. It has small window for smoking only , they call it room with view. Bed is not conformable. Air-conditioning let you feel sick in the morning

    Stayed in August 2023

  • Reviewed: July 30, 2023

    3.0
    The worst in the area. Don’t waste your money.
    • Business trip
    • Travelers with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty, smelly, unfriendly staff

    Good location

    Stayed in July 2023

  • Reviewed: July 26, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Super delicious

    Stayed in July 2023

  • Reviewed: June 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A kind of unpleasant smell at the lobby

    Walking distance to Magga Dua Square Mall

    Stayed in June 2023

  • Reviewed: May 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Accessible to nearby mall and public transport

    Stayed in May 2023

  • Reviewed: May 16, 2023

    1.0
    Maybe do not book via this app idk
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I paid for my accommodation twice. I arrived at the lobby and I showed them my email about my booking and my ID and they said that I haven't paid for my room yet. Which is stupid. I remember that I paid to booking.com but I can't give them another proof beside the email from booking.com who said that I've paid a certain amount. They assure me that if I pay using my card it's not like they will deduct my money so I was like oh ok then. The time passes and then someone from the establishment contacted me asking why I didn't check in. And to my surprise I accidentally double booked the accommodation, BUT! Still fhey did not check my booking.com booking at ALL.

    I like how the water heater works. I like the size of the room. I like the smell of the lobby.

    Stayed in May 2023

  • Reviewed: March 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked at the New Manga Du Hotel, it was a wonderful experience, but unfortunately there was a double payment, so I paid cash upon arrival, and the Booking application deducted the amount from my account. Of course, when I return to Jakarta, I will live in the same hotel out of appreciation for the hotel and its staff, especially Mr. Lotfi.

    Stayed in March 2023

  • Reviewed: March 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy due to train

    Location

    Stayed in March 2023

  • Reviewed: March 2, 2023

    9.0
    Should install soundproof. Should fix bright light at coffee maker
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very irritating the sound of the train on n off especialy during night time.

    I like the breakfast very much n having facilities for smoking area while breakfast

    Stayed in February 2023

  • Reviewed: February 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Bright light at coffee corner

    Stayed in January 2023

  • Reviewed: December 12, 2022

    1.0
    wouldn’t reccomend to anyone. There are other better budget hotels
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Horrible hotel. Here’s why: 1. Dirty and Old (the pictures are deceiving) 2. Eventhough I booked for 2 people - only got 1 towel, 1 toothbrush (They said if you have 1 bed, you only get 1 of those items) wth? 3. Hairdryer and Iron will only be given by request but the devices are faulty and barely works 4. The place smells HORRIBLE (from lobby to room) 5. My neighbours even got raided at 5AM - waking everyone up. 6. The lift is slow and only 1 out of 2 was working. 7. Poor room service. Asked for towels and it came 3 hours later. 8. Staff are not cooperative

    honestly, nothing. Never coming back

    Stayed in December 2022

  • Reviewed: December 2, 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    - Cleaning - Coackroches everywhere - Breakfast

    Nothing

    Stayed in December 2022

  • Reviewed: September 27, 2022

    4.0
    Disappointing Experience
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I paid for the room so that I can choose what kind of bed I prefer, and such. There was an option for a much cheaper price but it cannot choose the bed type. When I come for check in, the receptionist told me that smoking room with a twin bed is the only thing available. I told her I cannot deal with that and that I paid extra so I can choose but they can't do anything. So yeah, I, who happened to have lung problems, have to stay overnight in a smoking room where smoke residue is literally IN EVERY FURNITURE, even the bathroom has strong smell of cigarettes. I asked if I can just make an upgrade, pay extra for bigger rooms just to get out of that suffocating room. They said, "Upon decisions made by our housekeeping staffs we will just spray some fragrance around the room." So what they did is to add EVEN MORE CHEMICAL to SMOKE RESIDUE all over the room. Great job for suffocating me. I will never stay at this hotel EVER AGAIN.

    Fair location.

    Stayed in September 2022

  • Reviewed: August 15, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    0000000

    Expensive and away

    Stayed in July 2022

Showing 1 - 25

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