Staff not attentive & hospitality seemed lacking. Upon returning from our trek to collect our bags, we were questioned as to whether we'd paid for our breakfast at checkout the day before (which we found mildly offensive, as we wouldn't walk away on an unpaid). We also thought we were supposed to get a discount re: coming from the partner resort, but no staff ever spoke with us so we weren't able to bring this up...

We chose this hotel as it was associated with our previous accomodator in Pulau Weh (Pulau Weh Paradise, which we adored). Beautiful view from the room & hot shower. Nice location for restaurants, shops, and the start of our trek.

Stayed in April 2024

Our stay at Hotel Orangutan and visit to Bukit Lawang was the highlight of our trip and one of my favorite places I have ever visited.  First, our trekking guides Amin and Holland were exceptional and our experience seeing the orangutans was magical.   Abdoullah, our driver was also excellent.  Easy to communicate with, an excellent driver, and a very pleasant, interesting man.   Staff at the Hotel Orangutan, including Vyca, were very pleasant, good fun, and helpful.  Everything was very well organized.   Anastasia, who helped organize our trip was excellent- considering our flights, dates and plans changed 3 times!  Bukit Lawang is so charming.  We had great food, many monkeys, and music in resturants every night.  The people were so nice.  I cannot recommend a trip to Bukit Lawang and Hotel Orangutan enough.  

Stayed in March 2024

The Food is really nice! Restaurant overall could get a bit more attention - bit more lively and menu a bit better presented. One of the boys played the guitar amazingly - make something out of it 😊

Beautiful balcony with great views, welcoming staff, nice food, amazing jungle and rafting tour. Very serene and relaxing. Water in the room, mosquito net, nice decent sized bed, big bathroom. Thank you!! 🙏

Stayed in March 2024

Beautiful view and helpful staff

Stayed in February 2024

Sometimes the shower water wasn't hot or was very low pressure but it's the jungle so it didn't bother me

What an awesome place! Such nice people who greet you and help you with your bags. Hotel Orangutan is right in the mix of it all with many places to eat/get coffee nearby. I loved my overnight jungle trek with them, my guide Rio was amazing and I saw 12 orangutans, white handed gibbons, siamang gibbons, and all 4 types of monkeys. I will remember this stay forever

Stayed in February 2024

Perfectly located for trekking the Gunung Leusser National Park. Hotel Orangutan is only a couple of minutes away from the entry gate of the home of the Sumatran Orangutans. Besides its perfect location, Hotel Orangutan has the most wonderful staff one could imagine and hires the best guide (—> Jerry) for an unforgettable trekking experience in the jungle.

Stayed in November 2023

The water for the sink in the bathroom was merely a dribble, and the shower handle came off as soon as I touched it. I reported this to the team as I was leaving. Also, if you are in a higher room, be prepared for quite a few steps to reach your room (but rewarded with lovely views)

Beautiful hotel, with amazing views if you're in a higher up room. The room was large and clean, and the bathroom was certainly unique. The staff were friendly, and the dinner and breakfast was delicious ! They communicated well on emails etc .. I booked their taxi service from Medan airport, which worked out great, and the same driver dropped me back to Medan straight after my Jungle Trek. I'd recommend this service. A few points to note .. pack relatively light, as the hotel cannot be reached by car. So the final stretch you will either need to walk a distance with your bags, or jump on the back of a motorbike. Would highly recommend staying at this hotel if visiting Bukit Lawang :)

Stayed in October 2023

The staff were all incredible!! Welcoming and friendly the Hotel Orangutan staff made us feel right at time immediately. The Hotel is exceptionally well placed and made getting around easy! Our room had an amazing view across the river and into the jungle :)

Stayed in October 2023

Nothing

Staff were amazing, very friendly and helpful to everyone, they made us feel very welcome. The balcony rooms have and incredible view of the jungle and village. Would definitely stay again

Stayed in October 2023

Fabulous hotel location and layout. The one day trek was fantastic and saw lots of orangutans, monkeys and gibbons, and also a snake. Jerry was a terrific guide, pointing out all the wildlife as we went along. I can also recommend the banana pancakes for breakfast.

Stayed in September 2023

Nothing

Hotel Orangutan is magical thanks to its AMAZING staff!!! Every single person I met was so friendly and made me feel like home. Special thanks to Andra for being the best guide and to his mom for making the best nasi goreng I ever had in the region. The room is clean with a beautiful view and is ideally located between the center of the town and the jungle. They offer all kinds of treks and also private transport with highly professional drivers. I really recommend!

Stayed in August 2023

The only concern was the noise - our roof was metallic and when something was falling on it (which was all the time) the noise was waking us up. Apart from that very lovely guesthouse:)

Very helpful staff, spacious room, nice location

Stayed in August 2023

The climb up the room was challenging.

The setting was stunning and the staff so lovely and caring.

Stayed in August 2023

Lack of AC made sleeping difficult (although our room did have fans) The steps to reach our room (one of the furthest up the hill in the hotel) were very steep and climbing them at night with suitcases was a real challenge If you stay at this property, suggest taking light rucksacks or confirming with the hotel staff if you can have a room closer to the reception / lower down the hill

Very good breakfast Service with a smile from the staff Great views of the valley from our room's balcony

Stayed in July 2023

Fantastic hotel, very friendly and helpful hotel team, great location. Rooms are tastefully decorated, bed is convenient. We have arranged the jungle tour through the hotel and everything about it was amazing: tour guide and the team, fruit snacks and tasty lunch, opportunity to see orangutans in their natural habitat as close as couple of meters away, great and sometimes quite challenging jungle walk and the highlight of the trip - tubing on the river. Highly recommend Orangutan hotel to everyone traveling to Bukit Lawang!

Stayed in June 2023

The facilities/ decor etc seemed a little tired. A bit more attention to detail i.e working mosquito nets and storage would have made the stay much much better. Also, it seemed the shower was always freezing cold or scorching hot - if the water was on

The staff were probably the friendliest and most helpful staff group we've ever encountered during our travels

Stayed in August 2023

The penthouse must be reached through a very steep staircase, which can be hard to climb in the hot Indonesian climate. One of the double beds was much more comfortable than the other.

We stayed in the penthouse of this hotel, which is located high on the hillside. Spacious, nicely furnished room with beautiful view in the river valley. Ample terrace with hammock. Original but efficient and clean terrace bathroom. Very friendly staff.

Stayed in August 2023

Only that the shower was little more than a dribble

Great location, friendly helpful staff, big room And lots of character. Also they have great coffee

Stayed in July 2023

Excellent balcony, very clean space, spacious room and lovely bathroom, kind reception and nice services. However, impossible to sleep well: horrible bed and pillows, the most poor quality of the matelas. No blanket. Cold water and low cost "shower". No opacity on the curtains: so plenty of light early morning is to disturbing. The worst: extremely noisy because of the absolutly hugly village karaoke + wood cuting + workers and building process around.

Excellent balcony, very clean space, spacious room and lovely bathroom, kind reception and nice services. However, impossible to sleep well: horrible bed and pillows, the most poor quality of the matelas. No blanket. Cold water and low cost "shower". No opacity on the curtains: so plenty of light early morning is to disturbing. The worst: extremely noisy because of the absolutly hugly village karaoke + wood cuting + workers and building process around.

Stayed in July 2023

The 100 double height steps to my room ... great view but tiring .. pre warn would have been good as not suitable for those with knee problems or unfit .. I managed

Beautiful location great staff

Stayed in June 2023

The bathroom was nice. The shower had a nice touch with being a coconut with holes, but the water pressure was not high enough, so the shower didn't really work that well. It had water, but it wasn't the best shower we've had.

The room was good. We had chosen a room with view over the jungle and the river. This meant we had to walk about 8 flights of stairs, but that was okay. The staff helped us carring our bags up. The room was nice and cool and had a beautiful view. The location made us have a nice and comfortable, quiet stay.

Stayed in May 2023

If you’re not a fan of hills then maybe book the rooms at the bottom of the hill as ours was up a lot of steps, and the trek itself has a lot of up/down. We managed fine though without any real preparation and it was well worth it, and the staff carried bags up for us!

We had a great stay for 5 nights including a 3D2N jungle trek! The hotel is clean with comfy beds, mosquito nets, free drinking water, good wifi and our room/bathroom had a great view. The staff were very friendly and helpful and the food/drinks were delicious - particularly the pancakes and coffee. We also used the hotel airport transfer which takes about 3.5hrs and worked well. The jungle trek with Jerry as a guide was great, we saw orangutan amazingly close up including multiple babies and a big male, as well as other monkeys/animals, and tubing back was so much fun! I really liked that all the campsites were by rivers where you can swim to cool off - much needed in the humidity! I think you could see most of the animals just staying 1 night in the jungle but staying 2 nights was good fun and we enjoyed relaxing at the beautiful second campsite and did see more orangutan there. I think if you’re hoping to see elephants etc then you would need at least a 5 day trek to get a little more off the beaten track. We also did the bat cave and BBQ on our last day - the cave was really cool and the riverside bbq was delicious!

Stayed in June 2023

for the price it’s all fine. The lower rooms view is obviously not the best, but OK.

clean, big room with ventilator, nice staff.

Stayed in June 2023

amazing views and super comfortable, staff super nice and they have treks to the jungle.

Stayed in June 2023