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Location is good, close to shopping and entertainment centers in BSD next to the building there is a McDonald's.

Stayed in April 2024

I'm not a fan of the capsule bathroom/toilet, it is super cramped and the drainage needs a bit of improvement as the toilet parts floor keeps getting wet from the shower but cannot get dry.

Good deal for the area, plus the bed is nice and the ac is cool. It also have decent room size. There's a bunch of street food vendors about 100m from the hotel, also McDonald's right on the side of the hotel, so it is easy if you need to find food any time of the day. Check in a bit slow though

Stayed in December 2023

Ants crawling on the wall near the bed, so we have to clean them most of the 3 days staying there. Also additional towel and pillows got charged.

I like the bed and the shower capsule

Stayed in August 2023

poor breakfast

Stayed in August 2023

customer service chat (through Whatsapp) is terrible. They didn't respond my chat for hours (sometimes days), sometimes they switched office who handle the chat. Lack of coordination. No CS number in room, I didn't know how to reach the staff other than go down to the lobby and go to front desk. I tried to call the property, the CS officer told me to follow up through chat. Still very slow response. Lack of coordination: i sent my proof of payment as stated in the payment terms, but i have to wait days for payment confirmation. On the check in day, they asked if I already made the payment. I said yes check your chat. I showed it to the staff too. On the check out day, they called again saying I had not settle the payment, so I had to show them the proof of payment again. This would not happen if the staff has good coordination. Seriously I hope you fix this customer service communication problem.

i used to stay here for work travel. the room is good, hot water works properly. towel is clean, room is clean (but you have to ask the staff to clean your room before leaving, otherwise they don't).

Stayed in May 2023

would be great if the shower door (the rubber seal) checked and replaced with the new seal, cos at the present the condition was already cracked due to temperature and age maybe. also the window blind, would be nice if it was also replaced with the new one.

we didn't take the breakfast in the hotel. cos there are plenty malls and shopping centers around hotel. staff very kind and friendly, easy to communicate with.. we will for sure recommend other friends and family members to stay at POP Hotel if they need an accommodation in Jakarta / BSD area.

Stayed in December 2022

Slow response from the staff when I asked about my missing things

The room

Stayed in September 2022

The breakfast time was so bad. There was an empty bowl of dish when I came, but the staff didn't do something.

The layout of the room is so nice, they know better how to maximize the space

Stayed in August 2022

Water far from room

Parkir luas

Stayed in August 2022

Location was near the shopping center such as ITC BSD and Aeon Mall. This is great!

Stayed in March 2022

Small bathroom

Location strategies

Stayed in March 2021

It's not clean enough (some stains on the blanket), the check in process is weird. I was asked to pay first by transfer a few days before my date, and when I checked in the staff still asked for me to pay again. Thankfully he understood after I explained & showed the evidence. But it shows the lack of coordination between staffs. They also weren' ready enough when I checked in, there was not towel yet, & no tissues at all in the room.

The location is good

Stayed in April 2024

Poor facilities

Near ice

Stayed in October 2022

My room turndown request was not done until I asked the second time.

The receptionist is well behaved and act promptly

Stayed in July 2022

None

The staf was very friendly and helpful, room was clean, strategic place

Stayed in April 2022

1. Super noisy They gave me 2nd fl and I can clearly hear the traffic, a guest whose talking on the phone, suitcase wheel and footsteps. 2. Poor room lighting. I am not really check in for work. i just need a place to sleep after long driving, but even so I feel gloomy when enter the room. the lighting is poor. Its a low watt lamp. 3. Dusty! they put a mark that room has been cleaning and disinfectant but the board side of the bed is dusty. This big NO NO 4. They said the room is city view: how I can see the city if I can’t open the curtains?? See my pic 5. I only spend less an hour in the room and when I left, the reception didn’t bother at all. So the receptionist when I was checking in- they just an admin. Got your money and the rest is our luck. Okay I was not checking on this one so perhaps you also need to consider because they didn’t declare anyway : parking area is outside the building. I prefer to call this property as losmen. My experience with small hotel in Papua was even better.

NONE!

Stayed in September 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2023