Jl. Raya Senggigi Km.8, 83355 Senggigi, Indonesia
#19 of 50 hotels in Senggigi
Guests' ChoiceBased on 275 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.4
Staff
9.4
Value for money
8.2
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Mckeown
AustraliaDinner in main restaurant below standard, however pizza restaurant by pool good
Tropical landscaping, ease of beach access, pools and activities
Stayed in April 2024
Reviewed: April 20, 2024
Karun
AustraliaService delays for dinners, breakfast buffet options significantly reduced compared to our last trip in 2017
Great location, pool, staff
Stayed in April 2024
Reviewed: April 16, 2024
Vivekananda
MalaysiaCleaner swimming pool tiles and rocks
The view, the breakfast and the staff was friendly
Stayed in April 2024
Reviewed: April 5, 2024
Pablo
Colombiamany trash on the beach
Desayuno, excellent.
Stayed in March 2024
Reviewed: March 18, 2024
Josvz-nl
NetherlandsThe rooms are noticeable somewhat outdated. That mostly applies to the shower and bathroom. Rooms itself are not too big but clean and excellent beds. The location is at the beginning of Sengigi but transport on Lombok is always easy.
The hotel itself is of Sheraton level. . The services like massage, restaurant, staff at the reception etc are from a very high level. All our compliments to the excellent staff. Up to the piano concert we got at breakfast. Amazing and very appreciated. Also the breakfast and the dinner facilities we really very good. The garden and swimming pool as well as the beach are excellent maintained and of high quality. In total we can say we had an excellent stay in the Sheraton and will certainly return.
Stayed in January 2024
Reviewed: March 17, 2024
Cory
IndonesiaPool to Beach access was great, massages in the spa were superb, rooms were comfortable. Additionally access to outside activities like day boat trip to Gili Islands added to the experience.
Stayed in March 2024
Reviewed: March 15, 2024
Farida
CanadaRooms need upgrading
Lots of choices.
Stayed in March 2024
Reviewed: March 7, 2024
Leane
AustraliaSuggest offering complimentary SUPs and kayaks
The staff were amazing
Stayed in March 2024
Reviewed: March 7, 2024
Helen
AustraliaThe really, really large pool is fabulous. There is a slide for children, nooks where couples can lounge in semi-privacy - there is enough room for everyone. But the memory that will stay with me is lounging under a shade tree on the beach. The water is warm and with a snorkle you can swim a short distance to see coloured fish and some corals.
Stayed in March 2024
Reviewed: March 6, 2024
Intan
United Arab EmiratesGreat staff members, everyone is very kind and helpful. Rooms were clean - there was some renovation going on so shows that the hotel is keeping up with hotel facilities and rooms.
Stayed in March 2024
Reviewed: March 4, 2024
Wayne
AustraliaIt was a bit loud all day & night
Location
Stayed in February 2024
Reviewed: March 2, 2024
Jiří
Czech Republicthe excellent breakfast where the pianist played world hits was etched in my memory forever. I applaud.
Stayed in February 2024
Reviewed: February 21, 2024
Oliver
AustraliaMore variety for buffet breakfast. Almost same menu everyday
Pool was amazing, clean and quiet.
Stayed in February 2024
Reviewed: February 20, 2024
Seemal
United KingdomMonkeys are annoying but not hotels fault
Lovely rooms Great breakfast spread
Stayed in February 2024
Reviewed: February 19, 2024
Pravin
MalaysiaRooms are bit old and damp.
The breakfast was ver mid but the pool was awesome
Stayed in February 2024
Reviewed: February 16, 2024
Brian
United KingdomSame menu every day, No internet in our bedroom Rooms always felt slightly damp due to the humidity and air conditioning.
Location,pool,staff,breakfast, beach, all good.
Stayed in February 2024
Reviewed: February 5, 2024
Morgan
United States of AmericaThe room smelt like mold and was very musty.
We love the staff, they are amazing! The breakfast was delicious and we enjoyed swimming.
Stayed in February 2024
Reviewed: January 27, 2024
Nathalie
SingaporeIt was very crowded and not possible to find a lounge chair on the beach.
The location, the spacious bedrooms
Stayed in December 2023
Reviewed: January 7, 2024
Josh
IndiaCruise ship people showed up around 11 each day. Staff at restaurants and pool bar were very understaffed. Despite knowing this group was coming, they did not have enough people and service was very slow.
Breakfast was very good. Especially enjoyed the noodles and the coffee station.
Stayed in January 2024
Reviewed: January 6, 2024
Kaye
United KingdomAs mentioned by other reviewers, the rooms/bathrooms are showing signs of wear and tear and are a little dated. However the linen is clean and rooms serviced daily. My main bugbear would be the need for the tiling/grouting in the bathrooms to be thoroughly cleaned or overhauled. This certainly didn’t detract from our experience though.
We stayed for 3 nights over New Year so didn’t venture beyond the property really other than to eat at a neighbouring restaurant on the beachside. We wanted to relax and unwind which is exactly what we did. The staff were friendly and helpful, every one of them. The rooms are large and all have good views either over the pool or garden. The rooms are well equipped but are showing some signs of wear, though I knew what to expect having read the reviews prior to our stay. The beds were clean and comfortable. The breakfast offering is vast, something for everyone, and is accompanied by a pianist! The gardens are very well kept and the beach is cleaned regularly several times a day. There were plenty of towels and enough sun beds except for on New Year’s Eve when the staff were preparing for the evening’s festivities. The pool is huge with plenty of room for everyone. The hotel has a small turtle breeding facility and released several babies into the sea on New Year’s Eve which was a lovely sight, particularly for the young children present. There was a good choice of food at the Glitter and Glow event on New Year’s Eve which was all held around the pool area with a live band and fireworks at midnight. All in all a great stay for us.
Stayed in January 2024
Reviewed: January 3, 2024
Gyöngyi
HungaryLocation is too close to port, water is dirty. First we were given a room stinking of mold and close to the road. I would not ask for a room in building one, too noisy. Moldy room was 1210. Then I was complaining and we got upgrade to bigger room in best building #3 . Bed sheets however were stinking of human sweat it was disgusting:(((
It’s garden and pool is very nice. Also the building is very nice despite being shabby. Breakfast was good . Rooms are shabby but for as low as 87 usd/per night in the most expensive season, it is a good price value. (For this price in Gili Air we rented and awful bungalow eg.)
Stayed in December 2023
Reviewed: January 2, 2024
Scott
AustraliaThe food was over priced amd average at best.
The people were beautiful and very accommodating. The hotel and pool were in prime location. Had the best nights sleep the beds were amazing and soft.
Stayed in January 2024
Reviewed: January 2, 2024
Yumna
South AfricaNot enough towels provided in rooms and towels were old or worn out. need better hairdryer.
Great location and staff always pleasant. good facilities, albeit a tad outdated. constant cleaning of gardens and commune areas. Pool was fantastic. breakfast was great. Rooms are clean
Stayed in December 2023
Reviewed: December 30, 2023
Ruth
Australiawe had some mosquitoes in our room and I think for such a big hotel they should have added a lift at least for the staff to make it easier to move suitcases from any floors - take care of their health and safety!
The best hotel I have stayed at. The bed was super comfortable and the bathroom was spacious and everything worked well, including the fast wifi. The view from the bedroom was stunning and the pools were great. The staff was super friendly and helpful too. Also a Great range of food
Stayed in December 2023
Columbia, USA
Épône, France
Reynosa, Mexico
Barcelona, Spain
Trogir, Croatia
Florianópolis, Brazil
Tvååker, Sweden
Pieve di Santa Luce, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content