it was crowded with groups. Food, although supposedly kept warm in hot trays was always cold.

The position. our room was a good size and comfortable.

Stayed in March 2023

Wish we could have stayed longer. No complaints .

The location In Jerusalem was central to everything we planned to do. The included breakfast was a plus that should not be missed. The shower was great with a rain head and a hand held head.

Stayed in April 2023

Accounting software is outdated and caused some issues when buying a drink at the bar

The staff are extremely friendly and obliging.

Stayed in February 2023

Terrific staff!

Stayed in February 2023

Small rooms, price rate was not honored at the value of original reservation thru booking, to my arrival the rate was raised as they explained that the hotel was in full capacity.

Good location

Stayed in February 2023

Their small room for two days.

This time, I had a wonderful room with spacious and some kind of nice view outside. The breakfast was always enjoyable, specially on Saturday. The place of the hotel was great to visit Jaffa Gate and the shopping mall back and forth. I strongly recommend this hotel.

Stayed in January 2023

We were joing a group staying at this hotel, hence the additional one-night booking prior to our tour commencement. We felt the hotel was "tired" and needed upgrades to the rooms and decor. Many colleagues felt the same way.

The Israeli staff were quite pleasant and helpful; the breakfast buffet was perfect

Stayed in December 2022

The staff were very unfriendly and difficult when there was a problem. The rooms were extremely drafty because the window frames were fitted poorly. There was a whistling noise as the wind blew through the windows. We had to move rooms but lots have this problem. The rest of the hotel was dated and dusty. I would not stay here again

location

Stayed in January 2023

The location to Old Town was perfect. great hotel and staff.

Stayed in November 2022

the facility, cleanliness, and most of all the helpfulness of the staff.

All good, except not many fresh fruits.

Stayed in October 2022

miserable staff. ignored us on check out. breakfast was chaos. no one cleaned empty tables. room smelled mouldy.

pool area. room size. comfortable bed.

Stayed in September 2022

I love the breakfast. There is a large variety and items are constantly replenished. I highly recommend it for anybody who books at the hotel.

Stayed in August 2022

cleanliness, staff, service

location

Stayed in August 2022

very good location. you can walk to the mamila or western wall

Stayed in August 2022

Not Clean The staff

Tha place was great

Stayed in July 2022

very busy hotel. small bath room. towels too thin

breakfast good selection

Stayed in June 2022

I have nothing to complain about.

Everything was perfect. Staff super friendly and helpful. Location excellent for a walk to the old city.

Stayed in July 2022

the workers work very slowly. the Bar is working very bad. they don’t have 70% of the menu. we were waiting for cocktails 40 minutes. the barman doesn’t know ingredients of the cocktail. the pool like a bath. hotel says that pool is working till 18:00, but they close at 15:45. very little and amount of people. we have not found places! we were very disappointed. the rooms : all is very old. the curtains are very dirty. bathroom is very dirty. we made the addpay for extension hours, and when we made check out they wanted to get the add pay one more time. we will not come here one more time

nothing.

Stayed in July 2022

The price was a bit expensive.

Everything was amazing..

Stayed in May 2022

We were not informed that Canadian citizens were subject to the 15 percent VAT. My husband has been a Canadian for over 30 years and had his Canadian passport and the staff would not accept it. He stayed 2 of 6 nights and we were charged the full tax. I have lived in Canada my entire life and was also subjected to this. Our Tel Aviv hotel was not like this. I booked the hotel,and had no idea that we would be charged 800.00 because he was born in Israel. Asked at other hotels and they said they do not charge the tax if there are foreign passports as in our case. Also came back to the hotel at midnight and we had the only room WITHOUT electricity ( tv worked but no lights) and we had to move rooms in the dark with no help from any employees. The maintenance man was kind enough to lend us his flash light!. Another day, the shower broke and yet another day the tv didn’t work. All this and we were still charged a tax that should NOT apply to foreigners!!!

Location was excellent. Breakfast was okay

Stayed in July 2022

A bit quite on my floor . A lot of loud families.

Super

Stayed in June 2022

nice spacious. Dim lights in the lobby which are very nice rooms comfortable dining room very spacious and friendly

Stayed in June 2022

there were huge groups of very loud noisy tourists. taking over swimming pool. bad behavior.

location is good and rooms are great.

Stayed in June 2022

-Huge mess in the dining room, too many people. In the morning the buffet was quickly emptied and the staff had a hard time to fill it back. In the second morning, when we came much earlier, the buffet was by far richer, giving the feeling that in the first morning we missed a good part of it. - Biggest issue: We were one foreigner, who paid the bill and one Israeli in the room. The clerk at the reception insisted that we have to pay full VAT, although I was told during reservation that we'd have to pay VAT only for half of the price, which makes very much sense.. -The staircase, which we used extensively, was very neglected and dirty. It is also much too narrow in the case of an emergency

Food was nice, large variety. Staff in the dining room was exceptionally friendly and helpful. Room unexpectedly quiet. Room was clean and comfortable.

Stayed in June 2022