Very run down. Needs renovation

Very good service

Stayed in April 2024

Poor spa services

Location

Stayed in March 2024

The hotel itself is not new and needs refreshing. The elevators are old.

The room was specious and breakfast was very good.

Stayed in January 2024

Cleanliness and maintenance but my stay was during an extraordinary situation, so that might have been the reason that not everything was working well.

The room was huge. The view from the room was great. The hotel is situated 5 minutes walk from the train station. The hotel stuff was very nice. The room's security lock was broken. The stuff told me, that they not gonna fix it as there is no need because there is no way to open the door from outside. That was not very helpful. The room was not very clean, the light switches were pretty dirty and there were long black hairs on the cushion. On the other hand, the bathroom and the towels were super clean. Great breakfast!

Stayed in January 2024

My room was very dark, many lights didn't work

Large room and welcome kit with fruits and wine

Stayed in September 2023

Breakfast was really exceptional including the decor and staff service

Stayed in August 2023

communication with the lobby was quite difficult. twice I tried to request extra towels over the room phone and no one answered. when going down to the lobby to request the attendants were on social media instead of answering the phone. the elevators work very badly. cleaning of the pool area is precarious. around the pool there was a lot of pigeon poo. in the pool there is no clock and the songs are boring and repetitive. in the pool there were people drinking vodka and beers in glass bottles next to the children, as well as inside the pool. daily room cleaning leaves something to be desired.

the location of the hotel is great. the manager is kind and super responsive. breakfast is excellent and varied. the pool is very large and with plenty of chairs around it. the room is a good size and the beds clean and comfortable!

Stayed in August 2023

Pool opened at 9 and closed at 6, would have preferred longer hours. When we arrived at 9 to swim, staff was cleaning pool so we couldn't enter immediately and later when we came back at 5.15 to swim, there were swimming lessons taking up the whole pool and then the lifeguard chased everyone out at 5.45. In the suite there was only one chair forcing us to have a picnic dinner sitting on the floor. The restaurant was very expensive for dinner and local kosher restaurant options closed by 7 pm

Comfortable bed, pleasant breakfast with many options, close to bus stops since I didnt have a car. Nice outdoor pool. Fridge in room, complimentary water and fruit platter, wine and popcorn for kuds

Stayed in August 2023

Air Conditioner is very week.

Stayed in August 2023

A bit old

Close to the hospital

Stayed in July 2023

Breakfast should be improved.

Good property

Stayed in July 2023

Excellent, excellent

Stayed in June 2023

We were in rooms on business floor. The business lounge was out of service. Disappointing. A few years ago we enjoyed that lounge and refreshments. The hallway on our floor 9 was smelly like smoke. The food at the breakfast buffet could use improvement. For example the shakshuka and other egg dishes are always overcooked so the egg yolks are hard. We found it strange that the breakfast buffet had pasta, ravioli etc which are not breakfast food. would like quiche, bagels, and crepes and better fruits. We did enjoy the salads and cheese selection. Swimming pool: the rules are not enforced by the lifeguard: A couple of children were running around the edge of the pool, jumping in etc is unsafe. Lifeguard/staff on duty ignored them.

we have stayed here before. This time we had 2 rooms for 2 nights. We like the location and the pool.

Stayed in May 2023

There was nothing to not like.

The staff was wonderful and extremely accommodating. The room was lovely, and a warm welcome with a fruit platter and wine made us feel like royalty❤️

Stayed in May 2023

Parking at hotel is comparatively small but there is a big paid parking nearby.

As the only business hotel in the town, it used to be disappointment in the past but, surprisingly, the hotel become better. No restaurant/bar on site anymore and fitness/pool are closed but it has free WiFi in rooms now and not as crazily overpriced as it used to be. Good progress, keep up!

Stayed in March 2023

Really nothing, it was fine.

Everything was fine. Kind attention to me as a guest. Very good customer management

Stayed in May 2023

There was an iron burn on the carpet that was rough on my bare feet.

Excellent location, just a few minutes walk from the Bus station. I made a last minute booking as I was very tired after travelling from Tel Aviv and wanted to rest before continuing on my journey early the next morning. I didn't mention in the booking that I was in Israel celebrating my birthday, so it was such a pleasant surprise to receive welcome gifts and an unexpected room upgrade. I had to leave by 5:30am the next morning, and a take-away breakfast box was prepared. I felt so special.

Stayed in April 2023

The room was clean and a letter and small gift of the manager were wsiting in the room

Stayed in April 2023

The breakfast needs improvement, below previous visits standard, maybe because the incoming passover.

That was a business trip, everything was fine. Would like to mention Ms. Linoy, the customer service manager for her outstanding service, she has contacted me before my stay there, asking if anything required, also took a lot of care upon arriving and during my stay there. Will be glad to come again.

Stayed in April 2023

Better breakfast than previous times

Stayed in March 2023

Location Room View

Stayed in March 2023

The staff seemed to be unable to assist with routine requests without consulting more than 1 supervisor

Stayed in March 2023

The hotel is long overdue for the renovation. The carpet in the room is old and stained, the bathroom is clean but also old fashioned . No iron in the room, had to go to the other floor to use an iron, which was old and stained my dress.

We travelled for a family event, and the location of the hotel was very convenient for it. The breakfast was a regular Israeli breakfast. The staff is trying very hard and giving extra perks. However the hotel is old and in the major need of renovation

Stayed in March 2023

Nothing

The staff was extremely helpful. The food was good. We were given touring suggestions. All of our requests were accommodated.

Stayed in January 2023