They have a noisy parties and beetles in some rooms. It was designed as perfect hotel but currently managed very badly. As compensation to have a good review they usually gives free lunch or upgrade to suite for free for next reservation. This is the reason that I ordered suite but got 2 rooms instead as all suite's are gone to compensate other customers.

This hotel is a total mess. So you can freely claim for compensation. Just get written promise from them. They will forget their promises 10 times at least.

Stayed in September 2022

it was perfect stay

amazing place great food and great service. Anat was so sweet and took care of all our needs! this place is perfect location. everyone speaks English and is so assertive to our needs. thank you for making our stay so perfect

Stayed in October 2022

Dirty toilets in the Dead Sea pool area. Needs updating a bit.

Clean room. Spacious sunbathing area. Indoor Dead Sea pool and jacuzzis. Great evening entertainment.

Stayed in August 2022

The staff and facilities

It was fantastic

Stayed in June 2022

The room hasn't been cleaned Too much to wait to the vegan food (a stuff forgot to give it us from the kitchen) Although getting the option to leave later the room had been closed before the time. The room isn't acceptable for invalid people like the exit to balcony has a high stair, and it is impossible to get out to balcony and come back from there to the room. And if you have the problem with your back, the matrece is not for you. I couldn't sleep on this at all ,and sleeped on the little sofa in the room.

The carry and the work of kitchen management And the stuff on reception and Rotem from, client service

Stayed in June 2022

Excellent

Stayed in June 2022

Very slow service with staff, disappointing room and cleanliness was questionable

Stayed in May 2022

The hotel is old and dirty. Breakfast was ok but dinner not so. Too many people will n the spa.

The spa

Stayed in March 2022

Super loud music and entertainment. Not such warm food!

Comfortable, and nice little gift for my dad's bday. They responded to our complaints.

Stayed in May 2022

the staff at the reception. one guy was very rude. this was the most unpleasant ‘welcome’ I ever had in my life when checking in to a hotel. next morning when checking out, he was arguing with another guest. says enough..

the pool

Stayed in May 2022

Everything was good, no bad comments

Love this particular hotel ☺️☺️☺️

Stayed in May 2022

The only thing I liked was the Dead sea.

I ordered 2 rooms with balconies. One of the balconies was open to and at the same level with people smoking outside and looking into the room. Had to keep curtains closed during all the stay at the "hotel"/ No other rooms were available... in the second room we found cigarets thrown from upper floors at the balcony, nobody cleans these balconies at all, so we were cleaning this balcony every day from cigarets and trash... Food was fair but not more than that. Location was bad. No parking. Had to walk about 200m from parking place...

Stayed in April 2022

Little amenities. The ones they had seemed very old or poorly maintained.

Stayed in March 2022

Too crowded, not so clean

Location, dinner & breakfast

Stayed in March 2022

it could be more organized

Nice

Stayed in March 2022

na

facilities especially the friendly staff in the spa. Toothie paid good attention to ensure the safety of the guests. he was lovely to chat and was truly great.

Stayed in February 2022

nothing

the view

Stayed in October 2021

Our experience at Leonardo Plaza Hotel at the Dead Sea was not pleasant and we overheard several other guests pinpointing similar issues. The food caused us stomach aches (there were roaches next to the food during breakfast), the first room we were assigned to had graffiti on the headboard, the floor was scratched, the windows dirty, the sofa had holes on it, and the balcony was dirty. In the second room we were given (after we had to wait two hours to receive), there were sunflower seeds on the floor, the sink was clogged and dirty, the shower wasn't clean, the cups we used during our stay weren't washed or replaced, and our bed was made sloppily after we asked twice for new pillows because the ones we were initially given had brown and yellow spots on them. When we asked the first time for new pillows, we were told by the cleaning staff that all the pillows in the hotel are just like that. The staff at the bar wasn't around and we had to search for them. When he was found and we were ready to order, he just went away again. In addition, we asked for a courtesy bottle of wine to celebrate our first wedding anniversary, and after we were told that this request was approved, nothing was provided during our stay. The hotel's pool was in a state of disrepair, the gym was dirty and dusty, the mats provided had brown spots, and there were sunflower seeds on the floor there as well. The bathrooms that were for all of the guests were also not cleaned properly. There were feces all over several of the toilets, door handles, and sinks. The hallways leading to the rooms were uninviting in the extreme. The carpet was filthy, the paint on the walls was uneven (there were splotches of bright green paint underneath the Grey-purple paint that dominated most of the wall), and the light fixtures were barely attached to the wall creating a dull and dingy environment.

There were a few bright spots during our stay. When we did complain, the staff did try and make our stay more pleasant. We were given complimentary chocolate and Dead Sea mud, a discounted coupon for lunch, and a late check-out.

Stayed in December 2021

the halls/corridor were dirty and stuff was left in the corners the light in the toilet didn’t work properly the shower faucet was Very hard to use it was stuck the door to the toilet was stuck every time we used it. dangerous and frightening the doors of the wall unit were not properly mounted so it was difficult to open them the balcony was dirty

the bed was ok

Stayed in December 2021

Check-in: Hidden costs (taxes) not made clear by Booking.com. Maybe it's in the small print but when you see Total price, you expect total price to stop there and not be hit with a +15% tax charge. Check-in staff not particularly friendly. Room: Booking.com showed a picture of a large room with 2 separate double beds. Reality: 1 large double bed. Booking.com listed a sofabed in the room. Reality: nowhere to sit in the room apart from the bed and 1 plastic desk chair. Hotel: The hotel is looking tired. The corridors smell bad and the carpet was very dirty. The bathrooms are old fashioned and show signs of black mold. Breakfast: The chef on the eggs was inexperienced and insensitive to guest requests. Threw about 3 eggs away during cooking. Took an order for 9 different eggs from one person and let everyone else wait. Checkout: The need to queue for over 15 minutes just to drop keys off was ridiculous.

Room: the bed was great, the size of the towel was great, the a/c worked well. Breakfast: Good selection of foods Lobby bar: Really great staff, very friendly and helpful.

Stayed in October 2021

Food was poor

The pools are great and clean

Stayed in October 2021

Dirty room. Very poor maintenance level. A.C. noise that disturbed me from sleeping. More than 40 minutes to check-in and more than 20 minutes to check-out, even though all I ended up doing was delivering the room keys. Very dirty and loudly dining room. Plenty of people were there without a face mask on those COVID-19 days. Very disseminated that I chose this hotel. Will never do it again !

Nothing really, I'm so sorry.

Stayed in September 2021

Everything was very good

Stayed in September 2021

Room, food,

No balcony and 2 bed and not king.. too expensive for this room

Stayed in July 2021