cold showers in the pool area

Stayed in March 2024

It's way too expensive to pay 15 euros for breakfast that was of such poor quality.

I enjoyed everything about my stay except for the breakfast. I cannot comment on the quality of other meals as I did not try them. The staff was extremely friendly and helpful. The rooms were cosy and warm and had a beautiful view.

Stayed in January 2024

Cleaning of the apartment, at least 2 times in 7 days, should be included in the price. Location is good, but not 200m from the ski lift, more like 450m (good thing is downhill)

Staff was very pleasant, ski lockers with heaters, well equipped kitchen, good SPA - enjoyed every day, very good value for money overall

Stayed in January 2024

Nothing to report

All round a great experience

Stayed in July 2023

Wifi keeps stopping

Close to town centre. Staff is very friendly and helpful. Wellness area is the best.

Stayed in June 2023

People reserved tables at breakfast so it was hard to find places to sit, this should not be possible, breakfast should free for everyone to sit where they like at the time they come down.

Pool and spa areas we're lovely

Stayed in March 2023

Wouldn't recomment hotel breakfast, which costs 13 € and isn't worth it. It's better to have breakfast in the town or prepare it yourself in the apartment. We also missed a cooking kettle in our apartment.

Great location, near the slopes, near nice bars, 7 minutes walking from Spar supermarket. Hotel restaurant has a nice variety of tasty food for reasonable prices. Staff is very friendly. Hotel spa is included in the price and it is a nice addition to your stay (3 saunas and a warm pool). Apartment was spacy and clean. There's a ski room and garage to park your car (not included in the price).

Stayed in March 2023

Great 1 week stay! My wife and I stayed in the 1 bedroom apartment. The apartment was very comfortable- great beds, and very well stocked with any kitchen items you may need. We very much appreciated the hotel-provided ski locker and the spa facilities. Also, the on-site restaurant was our favorite restaurant in all of Canazei and was very affordable. Would absolutely stay here again.

Stayed in March 2023

bed/pillow were not very comfortable

location and restaurant

Stayed in March 2023

Nothing we will come back

Staff was great , childcare was great even if my toddler wasn't quite 3 we were able to use the playroom when not busy. He loved the kid swimming pool. It's just a short walk from the end of the piste the locker room has heated boot rack

Stayed in January 2023

Would have liked an oven in the apartment and another chair to facilitate 6 people sitting comfortably. Both bathrooms to have showers. The jacuzzi spat out dirty bits on arrival so had to run, empty it and clean it Having paid over £5000 for a week, didn't like then to be asked to pay extra for parking in the garage.

Location excellent, views superb, wellness area good, staff extremely helpful. Apartment was very nice decorated.

Stayed in December 2022

Very friendly staff. Perfect wellness.

Stayed in December 2022

The appartment was clean, but little bit dusty. (At the time of our stay, construction was taking place on the adjacent property)

Really nice destination, roomy appartment, well equiped. Sauna, pool and gym for free. Pleasent helpfull staff. Possibility to park in the garage (10-15 euro). Very good price/quality ratio. Good restaurant in the house.

Stayed in September 2022

Avoid the restaurant in the hotel, there are better options in the town. Both in terms of food and service.

Nice rooms and close to town center

Stayed in July 2022

Guests smoking in front of the hotel entrance with the smoke coming in rooms with open windows. Beds too small and not very comfortable.

Stayed in July 2022

Very friendly and professional staff, the food was amazing, the location is top notch. You have everything you could desire for your holiday. The wireless was also good, which from our experience in Italy is quite rare

Stayed in June 2022

I love this place - I came back here with the kids after we had stayed here in December. The kids room was a pleasant surprise for me and my husband, and the babysitters there are lovely - kids really want to go there and don’t want to leave. There is a good spa there and a good restaurant - everything you need at one place. All the commercial places are very close, as well as the ski lifts and restaurants. But the best is the staff - they do everything and beyond for you to feel comfy. Both times the hotel manager kindly allowed us a later checkout time. And what was the most touching was when I hurt my ligament the first day of skiing, Sr. Alex (the hotel manager) took my kids to the ski schools on his car the next morning (I couldn’t walk at all), they’ve brought me a box of tea that I asked about (I couldn’t walk even to the store) and offered their help with taking the kids to the schools further. Am very grateful for this forever.

Stayed in March 2022

Everything, sauna after skiing, pool for kids, Alina and her husband and colleagues in the restaurant!

Stayed in March 2022

Very friendly staff, good location (we came for skiing) for good price.

Stayed in January 2022

The restaurant. Poor quality, not so friendly staff

Nice hotel, friendly hotel staff

Stayed in February 2024

Booking reservations are treated as a "low cost" flights which was quite disappointing. Room clean - we were asked a charge for 22 euros per day! for cleaning. we haven't took it and then asked to clean our room and the kitchen at the end. we did it of course, but it gave us a bit of a sour taste. actual distance from the ski lift - 500 m' not 200 m'

Great SPA, a jacuzzi is a bit missing but still a great SPA center. good value for the price.

Stayed in March 2023

We chose the hotel because it was supposed to be 200 meters from the ski lift. It isn't. The ski lift is about 500 meters away and the way back to the hotel is uphill :( The staff wasn't very nice nor helpful with our ski questions and bus tickets, We didn't feel welcome

Breakfast was ok, sauna was nice

Stayed in March 2023

We chose this hotel ONLY because of its distance from the ski lift - the owner claims on the Booking.com that it is 210 metres... In fact the distance by foot is more than double (!) So we have to walk (incl. 5 yr old boy and my wife) everyday in the ski boots almost 1 kilometer (back and forth). When we told to the receptionist that the hotel present the false information about its distance to the lift it was told to us that there is nothing she can do with it ... No good will to solve the problem by any compensation, or by managing the transfer ... nothing... The cooking plate in the room was not working, the kettle for hot water was missing, the breakfast was way below 3*hotel average. Half of the machines in the game room was not working... For 204 EUR / night you have to even clean the room after your self and also take the garbage out... If you want for 204 eur / night a toilet paper you have to go to the reception (first task is to even find the receptionist) and beg for it ... if you will smile she will give you ONE (in number "1") roll of toilet paper for the whole family...

nicely furnished hotel, good restaurant (fyi: the restaurant is not operating by the hotel)

Stayed in January 2023

poor equipment in the kitchen, poor bed quality

position, staff

Stayed in January 2022